Arronco Comfort Air

Description of Work: Arronco Comfort Air Inc came out and serviced our furnace. I have a geothermal unit and they checked our line. I have a service contract with them. I have used them for many years.

Description of Work: emergency weekend HVAC service call

Description of Work: Arronco installed a Water Furnace Geothermal system in my house build in 1929. The house previously had an oil furnace followed my baseboard electric heaters. Both previous systems were very expensive. Prior to the geothermal installation, new windows had been installed and the house insulated. Arronco drilled 9 wells for the system. They had to move the location three times because of mud deposits in the well field. The final location was much father from the house than originally planned. They installed two units (one in the basement and one in the attic) so as not to add ductwork to the house. They how perform twice annual service and filter replacement.

Description of Work: Aronco installed a new geothermal heating and cooling system. We went from two heating/ac systems to one. We needed to have some new duct work and reconfiguration done to make it work properly. Jamie, spent a lot of hours with us explaining how the system works, what the challenges were for our particular house and how to meet them and also filled in all the paperwork for the state rebate. He really seems to know his stuff and his staff of workman were very professional. After the installation Jamie checked everything out and made sure it was done properly. We were unhappy with the size of the covering for where the pipes go into the house. They very willingly made a smaller one to please us. I feel this company will do what it needs to have a happy customer. They also have a service plan that covers the work for ten years.

Description of Work: This was the second half of the yearly maintenance. (Paid for earlier in the year).

Description of Work: They complete the maintenance tune up twice each year. I have a contract with them.

Description of Work: Installation of 6 ton Waterfurnace Geothermal heating and cooling system with linked new hot water service, steam humidifier and hepa filtration.

Description of Work: They fixed my air conditioning unit.

Description of Work: I received an estimate for a complete HVAC system for a 1700 square feet house.

Description of Work: Repaired geo-thermal unit when it stopped heating. Also received an estimate on replacing unit.

Description of Work: On April 13, 2012 I signed a 1 year service agreement with Arronco Comfort Air. That agreement provided for, among other things, two service calls; one in the the spring for AC and one in the fall for heating. The purpose of those service calls was to inspect the system and perform Preventive Maintenance (PM). On April 13, 2012 an Arronco service technician came to our home to provide the spring PM. It is important to note that for the entire time this technician was performing the scheduled PM he was talking on his cell phone. On June 17, 2012 my wife discovered that the carpet on the last step leading to the finished lower level of our home was saturated with water as was the carpet on the floor. I determined that the water was coming from the HVAC unit in the unfinished portion of the lower level. Rather than flowing through the condensation drain line water was flowing out of the unit itself. I called Arronco and explained the problem and because it was a Sunday I was told that their on-call technician would be in contact. The technician did call and suggested that the condensation drain line was most likely plugged. In hopes of avoiding a costly weekend, emergency service charge this Arronco Senior Technician suggested that I try to use a vacuum to remove the material that was plugging the drain. When that failed I called back and he stated he would come to our home. He arrived within 20 minutes diagnosed the problem disconnected the drain and using a high pressure stream of water manged to dislodge a significant amount of material that had plugged the drain line. I have numerous photographs to support not only the water flowing from the unit but also the 3/4" diameter material that was flushed from the 3/4" condensation drain line. The Arronco Senior Technician unambiguously stated that the drain line was obstructed because the condensation drain line had not been flushed as it should have been during the April PM. This Senior technician felt so strongly about this that he 1) did not charge us for this Sunday, emergency call and 2) stated that he was going to explain this problem to his Service Manager first thing Monday morning and that we should call the Service Manager on Monday because the Senior Arronco Technician believed that Arronco's failure to perform the PM properly caused the problem. According to Arronco's Preventive Maintenance Brochure ( http://www.arronco.com/preventativemaintenance ) the: Condensate Drain is to be inspected to assure it is open. I spoke with the Arronco Service Manager on June 18th and after explaining that they normally only guaranty PM for 30 days, ( a fact not mentioned any where on Arronco's web site or on their Preventive Maintenance Brochure) in this case he would "work with me". We agreed that the flooring company that had installed the carpet just 2 1/2 yrs. prior would be the arbiter of what needed to be done to correct the damage. Whether Arronco's failure to inspect the condensate drain and assure that it was open caused any damage to the unit has yet to be determined. Unfortunately, the damage done to the carpet though not over an extensive area, was significant in that it caused the backing to disintegrate and delaminate from the fiber. According to the General Manager of the flooring company that had installed this carpet just 2 1/2 yrs. pror, it can not be adequately repaired and because that particular carpet has been discontinued it needs to be replaced. When the Arronco Service Manager heard this he turned the matter over to Arronco's Insurer. We provided full and open access to that adjuster who came to our home several weeks after the incident. About a week after that I called to ask what the status of the claim was and was informed by the adjuster that Arronco had decided that they were not at fault and they were not going to pay for the damage. However, Arronco contends that the decision was purely that of their insurer. Following that call, I wrote to the President of Arronco explaining the situation and stated that I was terminating our Service Agreement and was requesting the balance of $97.50 for the unused portion of that agreement. The day that the letter was received by Arronco I received a call from Arronco's Vice President and General Manager who stated that he was unaware of the problem and the he wanted to "work with me" and that because it was late Friday he would call me the following Monday. On that Monday July 16, 2012 the VP/GM did call and we had a cordial business like conversation. During that conversation he stated that Arronco was unwilling to accept liability for their flawed PM and suggested that its possible that I may have done something to cause the problem. Never the less, he offered $500 to settle the matter. I rejected that offer, explaining that I was being forced to file a claim with my insurer, pay a $1,000 deductible, have my claim record receive a negative report, and have my insurance company begin subrogation. The VP/GM listened to my concerns and told me he would investigate the matter further and get back to me. On July 20, 2012 the Arronco VP/GM called and explained that after long thought he had concluded that Arronco had no liability but he would reimburse my entire Service Agreement amount of $195. He again repeated Arronco's position that 1) he's seen condensation drain lines plug up in as little as 30 days 2) I may have done something to the unit to cause to cause the problem and thus damage my carpet and 3) I can always file a claim with my insurance company. I have rejected that offer as well. However, the replacement cost of the carpet and pad (more than 500 sq. ft.) which is required by my insurer is $2,819.52 and will now have to be born by me directly via payment of my deductible and indirectly as a result of having to proceed with an insurance claim. There is also carpet in two adjacent bedrooms that unless it is also replaced will be a complete mismatch from what ever carpet is installed to replaced the damaged portion. The alternative to that mismatch is, of course, replacement of all the carpet which will add about $2,500 to the total.

Description of Work: A/C needed repaired, they replaced one part, and then it still was not working. Replaced another part the 2nd time, and it still does not work.

Description of Work: Took out old HVAC, reworked ducts, provided and installed geothermal system.

Description of Work: Geothermal heating and a/c system with vertical loops and hot water heaters.

Description of Work: New high efficiency furnace was installed.

Description of Work: They came out to check my heating system.

Description of Work: This was for general maintenance on our heating and air conditioning.

Description of Work: They put in a new geothermal system.

Description of Work: They put in geothermal system.

Description of Work: They put in a new air conditioning system and furnace in. We did get rebates from the government that cut the cost almost in half. There was a Bryant rebate, a federal rebate, a Duke energy rebate, and a Kentucky rebate that we used.

Description of Work: Air conditioner quit working. Service man was here within an hour and discovered it was a bad fuse in the outside panel box.

Description of Work: Estimate for New Heating A/C System

Description of Work: Arronco installed a 3 ton geothermal heating and cooling system in my home. They also installed an air return duct to the second floor and placed insulation over a vaulted ceiling to help seal the space against airflow and provide additional heat insulation. The work was performed under a quote provided by Arronco. Arronco also performed a home energy efficiency audit, with recommendations for improvement, and assisted our participation in the Kentucky Home Performance program.

Description of Work: We used Arronco Comfort Air to install a geothermal system. They were out here last week to check the system.

Description of Work: I use Arronco Comfort Air Inc. They installed the heating system in the house. I have a service contract with them. They come twice a year to do general maintenance. They will be coming today. I bought a heat pump six or eight years ago and they fixed it. I have been with them from past twenty years.