Arronco Comfort Air

It was fine. They did a good job. The price was reasonable. They installed the system.

It was great. They are very conscientious and thorough.

They are very good and thorough. I have a service contract with them.

It was great. The price was reasonable. They were honest because they could have replaced the whole system.

It was fine. The work was done properly. Scheduling was very good.

It was ok. They are friendly. They installed the unit. Scheduling is difficult, they don't work after 5 pm or on weekends.

It went very well. They come out every spring and fall. They are very knowledgeable, professional, and courteous. Scheduling was great.

It went very well. They got it done promptly. Everything went according to plan. They walked us through the process to get a refund. They originally installed the furnace.

It was fine. They did what they said they would do. I barely remember that they were here.

It was fine. They were thorough with their work. The price was competitive. Scheduling was fine, it did take a while to get on their schedule but the work was done within a week.

It was good. I liked that I have no humidity in my house. The machinery worked fine. They were professional and did a good job. I am suppose to adjust the humidity but I'm not able to.

It was perfect. I liked their system. It works good. They gave us the proper information for different options. We still use them for maintenance.

They installed the water furnace and they installed all the duct-work for our basement when we finished it. When they put in the furnace, I asked a lot of questions and they had no problems with that. They come out and do the annual maintenance. They were the closest place that installed water furnaces and I had used them in the past on my propane furnace. They have reasonable rates and I have never had any complaints for any of their servicemen. They have always been fine and the work they have done, they have always stuck to the estimate. Their office staff has been very helpful and they are very nice.

Excellent company. Honoring a warranty without question and doing excellent work.

My entire system needed replacing and they did so, quickly and efficiently with one day notice. They also provided a temporary plug in heater which was appreciated. The job was well done and very professional.

We had a GeoThermal system installed by Arronco in July of 2013. They were very professional and the GeoThermal system has since saved us at least what was estimated by Arronco. The payback for the project with the energy savings is about 9 years. Also, the system more evenly heats and cools the house then our old propane/forced air unit. It is also very very quite. The brand of the furnace is "Waterfurnace". I highly recommend Arronco. I would make one suggestion, try to negotiate price if it is a big project. They lowered the price a bit after I made a counter offer to their bid.

We've used Arronco Comfort Air Inc for years. They're very good. We had them out about a year ago to repair some a part on our furnace. They do let you know, "Your system is about 15 years old and that's when they start having problems." They're here for about a half hour both times.

My furnace stopped working sometime during the day on Tuesday of this week. I came home from work and found the house 5 degrees cooler than the set point on the thermostat. I called Arronco and the call went to a phone menu -- "press 4 for sales, 5 for service" etc. I selected the number for "service" and left a message stating my furnace wasn't working. As I waited, I tried to figure out the problem, to no avail. I called them again, and I was puzzled why I wasn't being connected to the evening call service, as had happened in the past with previous night time furnace problems. I left another message, and waited. And waited. At 10 pm, after 4 hours of no response, I located a cell # that an employee left during a previous service call.. He called me back 10' later. I told him I was without heat and my house was getting cold. He said it would be triple the normal charges if he came out tonight, and it would take him about 90' to get to my house. Since it was already late, he said he could have someone come out in the am, and he said he would call the office to tell them to call me and make me first on the list for an urgent service call. The next morning (Wednesday), someone did call me from Arronco, and said that a tech could come out between noon and 4 pm. I said I was told I would get my furnace fixed first thing this am. They said sorry, no am appointments. I said I could rearrange my afternoon schedule if they could give me a 2 hour window. They said sorry, noon to 4 is all we have. I asked if I could schedule a service call for Wed. evening after work. They said I'd have to pay extra (after hours) and they couldn't arrange it now, I have to call tonight after 5 pm. So I called at 5:05pm. This time the live operator picks up. I stated I'm without heat, house getting cold. She told me she was paging the on call service tech, and I'd get a call within an hour. 7:15pm Wed nt: still no call, still no heat. I called again stating my house is getting cold, my furnace is out, please, I need help. Operator says she's paging tech again, I should hear back within 30'. 7:45 pm -- still no response from anyone. I'm starting to get a little upset. I call again--operator informs me that she talked to tech on call who felt that situation not urgent, could wait till Thursday, & someone would call me tomorrow am to set something up. I became much more upset at this time, stating "that doesn't work for me. I'm freezing and I want my furnace fixed tonight--it's been out for a day and a half!" She said she'd call the tech again. 8pm tech calls me, says he's on his way. 9pm tech arrives. Tech was nice and had my furnace running by 10pm. He replaced the pressure switch. We talked about the whole ordeal. He said last night the phone answering service did not get activated. Why not? I asked what is the backup plan for situations like that. He wasn't sure. I asked why the lack of urgency to fix my furnace. He said there was a miscommunication and someone thought I wanted a routine preventive maintenance check. I told him that I left multiple messages stating my heat was out, and my house was getting pretty cold. I asked why can't they give me a 2 hr service window, or why can't the day staff schedule an evening appointment. I said I was upset that I kept getting told "someone will call you back shortly" and not hearing anything from anyone. Fix this please!

Excellent - on time, quick, thorough, professional. I have an annual service contract ($189/yr) for spring (A/C) & fall (furnace) service checks.

The first time they came out, which was a Wednesday, they couldn't find anything wrong with it even though the A/C unit was tripping the electrical breaker. On Friday, the A/C unit wasn't working again so we called and they sent another technician out. This time they told us the compressor was shot and we would need a whole new A/C unit. We question whether a proper diagnostic was completed the first time it was inspected; however, the technicians were always punctual and professional. We chose to get a second opinion and were much more satisfied with the other company.

My air conditioner went out on Saturday before Labor Day. I called Arronco and got their answering service. They returned the call immediately and offered to come out but explained the rise in cost for coming and also for parts due to the holiday. I opted to wait till Tuesday and they called first thing that morning. They were prompt and courteous. They solved the problem right away.

We have found that all of their service personnel spend a good deal of time making sure that everything is in order. They are also willing to answer any questions that we have about upkeep.

They did a very good job. The geothermal they installed worked great. They work with us in a regular basis. It is every year. They also gave me a very easy deal. I got from them a 30% tax free. Their bill was very clear, and it was easy to figure out the total input on the taxes.

The new heat pump was installed, but frosted up within a few days, running off emergency heat. I called about this, and a technician was dispatched that same day. A wiring connection was corrected, and everything has worked fine since.

We have been Aaronco customers for 20 years and I can honestly recommend them to anyone. They serviced our old heating and A/C unit. We purchased our new A/C unit from them about 5 years ago and we have always had them service it. We have never had a problem getting an appointment for scheduled seasonal work at a time that best suits our schedule. They respond quickly and promptly to urgencies on weekends. The technicians who have been to my house in the past year have been friendly, polite and knowledgeable. They cover their shoes when indoors and never leave a mess--inside or out. They answer any questions that we have about the furnace or A/C. If they don't know the answer, they find out. We are very pleased with Arronco.