MEDLEY'S HEATING & AC INC

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On 29 May 2015, Medley?s Heating & AC Serviceman (Neil) installed and entire new GEO system. Upon completion, Neil indicated there was a problem with the unit in that it would not operate on both stages. Neil indicated he would talk to the owner Chris Medley. The next week Chris called me and indicated that the failure to operate the stage was not because of the new system but that he would get the part and provide it to me a cost. I told him I found that confusing because the malfunctioning part was attached to the old GEO system and is now attached to the new GEO. Additionally, the part solely works for the GEO Thermal unit; and that I paid to put the new system that would perform as promised in both stages to include the economical stage; currently it is not working. Chris Medley said he would order the part. According to him he ordered the part and it was the wrong part. He again ordered the part, said it came in, and set an appointment to install the part - yet he never showed without notifying me why. I called again to query about this failure to show to repair and the failure to provide filters (he indicated he would provide). He sent Neil back with the filters and Neil indicated that he needed to check some number for the new part and should get it in a couple weeks (Aug 2015) (Third time he ordered the part). Again, no response. Over the last couple months, I have contacted Medley?s and asked Betty (administrative personnel) to have Chris Medley contact me to resolve. He is not returning my call ? this problem has now been going on for 6 months. I am not certain whether or not I should have the system serviced because of his lack of communication with me. I have not talked with him in months after repeated attempts to contact him. As a side note, I received from certificate with Mars/Century, Comfort-Aire reading ?We are pleased to advise that your Geothermal Heat Pump has qualified for a 10 Year labor warranty. This means your equipment has been installed correctly and is operating at peak performance.? Obviously it was not. So I called and talked to Chad Baker a technician Heat Controllers (manufacture) on 1 Dec 15. I explained the situation, he told me that the reason the certificate was sent is because of the numbers Medley?s provided based on the start-up. The numbers Medley?s provided indicated that the system was operating at peak performance. Chad Baker indicated that Heat Controller can only trust the numbers Medley?s put on the start-up sheet. Chad was also confused how the numbers were obtained if the system was not working properly nor did he understand why problems were not immediately addressed. He recommended that I get a more reputable service provider to look and determine the problem. He suggested that I contact Johnstone Supply for help on finding a reputable service provider. Johnstone Supply suggested Dever Enterprises to service my system. I contacted Dever Enterprises they were able to figure out the problem and fixed it within an hour. The system had a jumper wire that was not required, wrong setting and need water in the system.

In 2011 I used Medley's HVAC THREE different times for my air conditioning problems. Each time I was told a different reason as to why my unit quit blowing cold air. All three service calls in 2011 had freon installed and each visit cost around $175.00. In 2012 I had to use this company again because my unit quit blowing cold air at the start of summer. However, the tech that arrived was extremely nice, professional & actually took the time to locate the problem. It never was low on freon and there was never a leak in the line as I had been previously told. It turned out to be a dirty, dusty blower on the interior unit that was causing the ac to not blow cold air. The tech removed the blower, cleaned it & I haven't had an issuse in over 4 months with the unit.

They put installed all of our HVAC, Chris was very good about returning phone calls and any issues that have came up (small but that goes w. having an new home). He addressed any questions or concerns we have had. Very good to deal with.