Hiller Plumbing Heating Cooling & Electrical

Great group. Showed up on time and was in and out couldn’t ask for better service

This was the second time that I contracted Hiller for plumbing repairs. They do good work and have 24-hour service. When the cold snap happened back in late December/early January we had busted pipes twice. The second time we called Hiller and they came out that evening and fixed the problem. Most other plumbers don't offer 24-hour service. Although they cost a little bit more than other plumbers, they're very responsive and fix the problems even when it's single digits outside! We have a crawl space and the water line just below our kitchen was the one that busted. Thankfully they got the problem fixed and restored our water without us having to take time off work.

Arrived later than expected based on the service window quoted. Opted to move service to the next morning. The work was good, but the price was higher than expected. We'd have been better off buying a new electric dryer.

I came home today to a mess in my basement I looked on Angie’s list and found a plumber right off. Could t ask for better service and very friendly staff.

I was really happy with them. It wasn't actually very expensive. They had to put it together and they did a really good job. It wasn't expensive as I thought as it was going to be. They also came in and installed the thermostat and it was almost the same price. They were very polite and very efficient. They answered the questions. They seemed to know what they were doing. I've been using them for at least a year. They were not the cheapest but they also gave us great work.

This provider was called to my mother's house in Bowling Green, KY to replace a few fluorescent lightbulbs in her kitchen. The total cost of this repair was around $160 which included lightbulbs (which my mother was gracious enough to go to Lowe's and bring to the electrician) and the replacement of a switch. While the electrician was there he inspected my mother's circuit panel and informed her it, too, needed replacing. My mother's house is only 40 years old and her circuit panel in inside her garage (i.e. not exposed to the elements). The electrician said there was a major problems with the panel if not replaced it could cause a fire in her home. My mother is 89 years old. With this fear of fire in her mind - my mother agreed to the replacement. The total bill for the services was $2537. My mother wrote out a check and paid for the work. When my brother learned of this he put a 'stop payment on the check' and called the company for an explanation of the charge and why the circuit panel needed to be replaced. He mentioned that my mother was elderly and the whole situation could be construed as taking advantage of an senior citizen. Then I wrote a letter to the company owner and complained. The bill was reduced by $1000. I was still not happy but my mother was and paid the bill - to - in her words 'get the whole thing over with'. I decided not to write this bad review due the fact that Hiller did reduce the bill. However, since then I have had 2 quotes from Angie's List recommended electrical companies in Louisville, KY to replace my daughter's circuit panel at her home. Her circuit panel is very rusty and definitely needs replacing. My daughter's circuit panel is similar in size to my mother's. The cost from both companies was approximately $1300 and both quotes were within $100 of each other. So now I am really mad! How can the cost to replace a circuit panel in Bowling Green, KY be more than the cost in Louisville, KY by over a $1000? I now feel that my mother's total bill should have been around $1460. So, when Hiller agreed to write off $1000 they were still making OVER the going rate! This company is NOT the company it once was. My mother, sister and brother all have had their furnace and air conditioners replaced by Hiller in the last few years. My mother's total cost of a new furnace and air conditioner was just over $10,000 and her house is approximately 2400 square ft. The cost to replace my furnace by DFH here in Louisville, KY last year was around $3000 and they did not push for a new air conditioner but the quote to replace it was around $4000. My house and my mother's house are the same size. Need I say more?

Went well, it was a problem for year since the house was built

This was during all the subfreezing and it took them 4 days to get to us! We were CLUB members as well. Anyway, when they did come they were not shy about charging. It took them no longer then 30min to do the repair and parts were only a 3ft length of pipe and two unions. We were warned about this beforehand by a previous Hiller employee. He told us that they were instructed to pump up billable repairs to over $500 per visit! If you think that there Happy Hiller Member Plan is a good deal please think again before commiting to them. JMO

Only problem was getting the appointment. It took three phone calls over 1 1/2 weeks just to get an appointment.

everything was in good shape

The provider was polite and professional. He showed up on time and fixed all my problems. The only thing negative I have to say about this company is their price is outrageous. I will not call them again for my plumbing needs because of the price.

Good. Promised service window was 2:00 to 4:00 pm. Tech called before 2:00 and said was tied up on job and would be after 4:00. We rescudled for next morning (Saturday). He showed up on time and completed work in a very professional manner. Extremly neat and clean. No mess or clutter.

House had been empty for one year and most of the leaks and drain problems did not show up on home inspection. Pour kitchen drainage showed up the first week, the leaks in the weeks that followed use. Ivan came to the house at the times scheduled and spent close to 4 hours inspecting all aspects of the plumbing and making the repairs that I had identified.

We initially had a bad experience with Hiller but they have very response customer service. After talking to a superior, they sent us a check to refund our last service call and sent a plumber that was wonderful (John Greer.) He surpassed our expectations and unclogged our drains at a discounted cost. He told us that we eventually would need the whole house replumbed but that he could work with us along the way until we saved up for the job. Hiller offered 12 months same as cash and financing options but we wanted to save for it. The cost of the job was estimated at $4000. We were so happy with Hiller?s responsiveness to our bad experience and the great experience with John that we plan to continue using them as our service provider.

have them come for a routine check and everything turned out to be needing replacement so we replaced it.

We had a stripped facet that would not shut off. We called Hiller and they were there within 30 minutes. They replaced the faucet and gave us a much better faucet for a cheaper price.They were quick, clean and efiicent. They got our problem fixed and were happy to do it. I have used them for a lot of work in the past 4 years, and they've always gave us an estimate up front, they've never tried to pressure us into unecessary upgrades, and they always warranty their work. I would recommened them without hesitation

We had a clog in the main pipe of our bathroom. The man who came out was courteous and hard working. He worked very hard at getting our pipe unclogged and he honored the estimate that he gave us upfront. Very pleased with the service. They even honored an old coupon from an outdated telephone book!

Do get a free eval before you have a problem with your system. Very knowledgeable about HVAC and also about current building codes. Seems professional and reliable.

The plumber showed up on schedule, on a cold Sunday and cheerfully tackled a problem in a nasty, wet, muddy crawl space, and fixed it. He was professional, knowledgeable, and drove a UPS van-sized truck outfitted with parts, including a water heater (!), so likely had anything that would be needed. I think he was out of TN rather than the Bowling Green area, but that does show the firm's commitment to getting plumbers to customers as needed. Hiller's owns several locations throughout the KY/TN area. I was extremely happy with the work down. I was a wee bit shocked at the price, but on the whole, I wanted the leak fixed, and Hiller's does have 24-hour service. I'd had trouble getting another firm out to my house. So, while these folks are not the low price leaders, I would definitely call them again in an emergency.

I purchased their service contract which included checks of water,heater, heating and air, etc. On their scheduled review I told them of a faucet in our kitchen. The plummer told me that he would have to charge me a $75.00 service fee plus 35.00 cost for the parts. The service person was already here, the actual cost of the part was 00 .75 at Lowes and it took me less than 10 minutes to fix it myself. I talked to the regional manager and he became indignant that I questioned their pricing.I offered to pay Both for the service call which seemed unnecessary because they were all ready here. $35 for the labor i.e.10 minutes and a $.75 part. I knew that this was a simple job from my dealings with other service providers in the past. I let them know that I thought I could do it myself and asked him to explain what needed to be done. I got simple from the sales Representative at Lowes that sold me the 75 cent part.

I thought they did a good job. We would use them again.

My husband loved them and wouldn't hesitate to call them again if ever we would need their services. Their price is a bit high but they gave high quality of work.

They were really good. They came out on Saturday for no extra charge. Then they had to come back Sunday for no extra charge. There was a problem with the new disposal and they fixed it right away. They provide very good customer service.

I bought a house recently and after the first month here I realized that the A/C seemed to run an awful lot and I couldn't figure out where the filter was to change it. I heard Hiller's radio ad and called them to come check my system out. When the techs arrived they were in two trucks which seemed like a lot for an initial check up but I found that one was a plumbing tech who tested my plumbing and cleaned out the hot water heater at no cost, this immediately gained kudos from me. I was also impressed that both gentlemen put on booties like you wear in an operating room so that they weren't tracking dirt into the house. The initial inspection took a bit over an hour and was very thorough, he looked at the A/C unit, the duct work, the crawl space, and each vent and return in the house. He then presented me with an itemized list of things that was grouped by the urgency with which they needed to be repaired/replaced. He was careful to explain why each thing was listed and what was absolutely needed versus what would be a good upgrade if were interested. I didn't have to make any decisions at that point but the comfort specialist (sales guy) came over shortly afterwards and we worked up a dollar amount for 4 different plans ranging from total overhaul to just enough to make it through the next summer or two. I have a friend out of state who does A/C work and I ran all of the options by him before committing, just to make sure that I wasn't being quoted some crazy sky-high price and he said that he was impressed with the price quoted for the full replacement that I opted for. We replaced the downstairs unit and duct work, installed an upstairs unit and duct work with new registers (couldn't use the existing since it was designed for a single system and came up through the walls), installed 2 new electronic programable thermostats, UV filters, and ozone generators all for $18,000. The crew took just under 5 days to do the whole job and exercised extreme care when moving equipment throughout the house to make sure they didn't damage any walls or belongings. I received two follow up visits and 2 follow up phone calls within the 10 days after the job was completed and haven't found any problems or flaws yet. Everything works exactly as they said it would. I definitely recommend trusting Hiller with your Heating and A/C work.

They bought out the local company. They were priced well for the amount of work they did. I would rate them highly and would continue to use them in the future if needed.