Burton Appliance Service

I want to share my positive experience in dealing with Burton Heating and Air & Appliance Service. I contacted them a few months ago to help with a refrigerator problem. They were very responsive to my call and performed excellent work for a reasonable price. This week I contacted them when my heating system failed. Again they responded quickly and were very helpful and cordial.I trusted them to replace my heating system and also had them put in a new cooling system. Work took place on a Saturday. Very pleased with responsiveness and results!

Great! Very pleased with the service!

Burton's Appliance Repair in Bowling Green, KY, a part of the business that is also known as Burton's Towing, did a good job of cleaning my 220 window air conditioner that I dropped off and picked up. It ran well for a week, then something happened and it started blowing warm air again. I called them and they came out, looked at it, and took it back to their shop. That was on 7/6//17. The secretary did not tell me until after the technician took my A/C back there that the technician that had worked on my unit previously was out of town until the following Monday. I felt like since it was already there, and he had cleaned it a week before, that he should look at it, so I left it with them. I received no phone call before 4:30pm on Monday, so I called Burton's. The secretary had the technician call me; at 5:10pm, he tells me that something has gone out on the control board. On Tuesday, 7/11/17, the technician finally asked me for the model and serial number. It should be on the unit, to the best of my knowledge, but they say it's on the frame that's in my window; there are no numbers on the frame. I provided him with the correct model number based on the website for the store where I bought the A/C. He told me that he would be able to just order it by part number but the numbers on the part are in Japanese. I advised him of Google Translate and said that even I could dedicate some time to sit down for a few minutes and figure out what the numbers are to get the right part for a customer, On Wednesday, 7/12/17, the technician actually called me to say that he had found the control board for $155; he did not volunteer an installation charge, I had to ask. I agreed to let him keep the A/C, order and install the part. He told me that he would have that part by Saturday and the unit ready by Monday, 7/17/17. At this point, they have had it for a week, while we sweat in this 90° Summer heat with only one 110 A/C.in my 800 sq. ft. house. I do not get calls from the technician with updates; I have to call the office, at the end of the day, and ask, "Is my A/C going to be ready, as promised?". I am told, today, 7/17/17, after a week a half after the technician took my A/C back to the shop, that there is another delay. The secretary told me at 4:30pm that the technician says that without the serial number, he cannot find the right part and that she would have the technician call me right back. It is 8pm and I have yet to receive a return call, so, yet again, I been sitting and waiting another day in the heat with no communication from this very unprofessional man. I am finding that this shop, and this technician, are incompetent. I am considering having the technician re-assemble my A/C and taking it elsewhere. Even just in the time since he found the issue, I could have translated the Japanese numbers, found and bought a control board, put it in myself (I am mechanically inclined), and had my house back to normal. Thanks a lot, Burton's. P.S. Burton's, if you want to respond to this, try explaining why I experienced all the unprofessionalism in the first place. A place of business should be professional, i.e return phone calls, keep customers updated on work progress, work hard to ensure customer satisfaction. Your business may be great at central heat & air at residences, but it is very clear that you do not have enough time or technicians to operate residential and in-shop repair, as your secretary has told me numerous times that the repair on my unit would be waiting until after "a big job" on certain days. Not taking care of all your customers is going to cause you to lose customers, in the long run.

Excellent job of figuring out cause, fixing it. Danny was professional, knowledgeable and courteous.

Company sent someone out on the Friday before a long weekend to check it out. Ended up coming back another day to do the work. Polite, professional, efficient. Very happy with the work.

We had some issues with our A/C unit not cooling the house correctly. We had a different local company come out the week before and we spent $260 and the A/C was still not working correctly. Also, the other local company would not call when they said they would and were not making attempts to fix the problem. I called Burton Heating and Cooling and they were very polite and professional. Danny came out that afternoon and in one hour had fixed our A/C. He is very knowledgeable about A/C systems and professional. He actually fixed a problem the first company had caused (replaced freon they had taken out). Our total cost was $116 and we had a working system. Danny even called the next morning to check in and see how it was running. I have already started recommending this company to others. So many HVAC companies are untrustworthy and practically want to get paid for just coming out to your property whether they fix it or not. Danny and the people at Burton's demonstrated high integrity which is why I will be calling them from now on. Thanks Danny and thank you Burton's Heating and Cooling!

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Everything working fine now

very badly

They were very good, I have no complaints.

It was very good. They were prompt, friendly and reasonable. I spent $75. They were easy to get a hold of, easy to work with and they were professional.

Perfectly. Found leak and repaired.

He came when we contacted the home warranty insurance after our AC unit died. He told me that the unit was dead and needed new compressor. I think he is honest and knows the Heating & AC business well. But the old unit was beaten by some hail storm a decade ago and needed to be replaced. So we decided to get other quotes to replace the whole unit with quality product and service and did not use his service.

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Very good, professional, punctual, friendly, will work with you on what you want. Great service.

After finding only the air handler was bad, due to the age of the system I chose to add to the insurance claim and put in a whole new unit. We ordered the unit on Friday 7/19/2013 and the next Tuesday 7/23/2013 it was put in. cost was as expetded and installation went very well.

I very pleased with the courtesy, professionalism, and knowledge that all of the individuals showed as they attempted to restore AC during an extremely hot period

Good, very pleasant man came in, went straight to work, straighten up and left. He answered any question that I had before he left.

We live 32 miles from Burton heating & air.We called 3 or 4 different repair shops in my area and Bowling Green,Burton was the only repair shop to help us.Thanks guys!

They're very punctual, good with their timing, and it means a lot to me. They usually charge me $50 for a service call, plus whatever parts they need. I've been using them about 3 months. I have a lot of rental units they maintain, so, they give me a bulk rate. I give them high ratings and will continue to use them in the future.

Our AC Unit stopped working in the evening. After some troubleshooting, we found the capacitor had bulged. We called a bunch of places, but most had already closed and we had to leave messages. Burton actually answered and was willing to sell a replacement capacitor to us and not charge us for a service call, so we could install it ourselves. We met him at his house. He was very friendly. We were very pleased to do business with him.