Complete Concrete

David Shephard and his employees installed 2 walkways, a garbage pad and a 35’ x 18’ driveway. His price was less than other contractors bidding on the job. The work was completed satisfactorily on 08/17/2017. We noticed a crack all the way across (18’) the driveway in January 2018. I informed David. After 5 calls, 2 text messages, and 2 visits, he said that section of the driveway would be replaced. Sad to say nothing was done in 2018. He always had a reason; weather, his schedule, his personal problems. I turned the communication over to my husband in 2019. He was called 4 times. On the 4th call on 07/11/2019 David said he had been here to look at the crack again. Don’t know why he didn’t let us know when he came so we could all discuss; or why he didn’t call afterward; or why he needed to see it again. The city had been working on the streets the last time he was here and he said the city probably caused the crack. No David, this is 2019, not 2018 when the crack occurred. By this time we were very frustrated. David didn’t want to be bothered by us or our problem any longer. He stated that concrete cracks. We realize that but within 4 months? He said we were pests. Huh, go figure!! Do your job and honor the contract and you’ll never hear from us again. We asked him to at least fill the crack if he wasn’t going to replace that section. He told us we could buy patch at home improvement stores & repair it ourselves. We originally replaced the driveway due to cracks and now we’re having to live with one which is only getting worse. What good is a 3 year warranty if the contractor doesn’t honor it?? David didn’t even honor the contract for a problem that occurred within the first 5 months. You’re only as good as your word and sorry to say his word is useless.

Complete Concrete performed the work in June 2018, and it took three times as long as they estimated - during which time our driveway was largely inaccessible. By August 2018, the concrete was caved in and crumbled, and we continue to see the damage worsen. Despite a two year warranty under its contract, Complete Concrete has repeatedly failed to show up on dates scheduled to complete the repair. Even with a repair, we are concerned that Complete Concrete did not use an appropriate grade or thickness of concrete for our driveway and that, by cutting corners, they provided us with a substandard product. Since Complete Concrete stopped responding to our requests for repair, we are currently seeking resolution to this matter through the Better Business Bureau.