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Gary Rouland

Plumbing, Sewer Cleaning, Water Heaters

About us

Plumber

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial plumbing, sewer cleaning, faucet repair, water heater repair/replacement & camera inspections

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.826 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 26 reviews

Steve H.
09/2017
1.0
plumbing, water heater repair, sewer cleaning
  + 1 more
The son has taken over the business. Very poor work, He didn't show on three dates scheduled to work and when he did arrive would have to leave to find the right tools or parts?? Took two weeks to complete a task that he said was an afternoon job. Having to hire another plumbing service to come in and repair the poor services. Then he tried to charge for the dates scheduled and he didn't show up.
Description of Work: Plumbing repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


KAREN M.
12/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed plumbing under house. It went great and on a weekend. Very pleasant people.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Johnnie A.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Superbly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Cindy K.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Backed up sewage drain. Cleaned it out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah H.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: We requested Gary come out to inspect our HUD foreclosure's plumbing system since we had been told it could not hold pressure. We had some conflicting reports, so Gary arrived thinking some copper would be missing. It was not, so he had to go fetch some equipment. After that initial speed bump, we were pleased to find that the system seemed to work fine. That's my only nitpick, that he was not fully prepared for all possible testing on arrival.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Brian S.
08/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Gary P.
07/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Kristin S.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: We have worked with on two different projects. Both times he did a great job and I highly recommend him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom H.
03/2014
5.0
sewer cleaning
  + -1 more
The problem was with city sewer lines and Mr. Rouland contacted the appropriate city utility personnel. The problem was corrected later that day. Prompt, courteous and very professional service at a fair price.
Description of Work: Explored clogged sewer line and identified cause of problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

BOBBIE E.
10/2013
5.0
plumbing
  + -1 more
10-. done a great job
Description of Work: installed bath room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35,000

Brian M.
07/2013
5.0
plumbing
  + -1 more
I was not home but my mom was here. She said he came in, was very nice and had it fixed quickly.
Description of Work: Replaced seals in shower handle to stop shower leak.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Robert F.
01/2013
5.0
plumbing
  + -1 more
Gary Rouland Plumbing was recommended by a friend. They came out the same morning as I called them, located the leak, made the repairs and were done around noon on the same day for less than I expected.
Description of Work: I had discovered I had an underground water leak. Gary Rouland Plumbing came out. located the problem, dug a hole next to the foundation, replaced a leaking coupling, and backfilled the hole.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Robert F.
12/2012
5.0
plumbing
  + -1 more
I received a notice from the water company my water usage had gone up, and that I should look for a water leak. I determined there was a water leak in the line between the meter and the house, but I had no idea where. I was referred to Gary Rouland Plumbing by a friend. When I contacted them, they said they could be there that morning to take a look at it. The plumber was able to determine the water leak was near the foundation, and quickly began digging a hole. He separated the bricks and rocks in the hole from the dirt. He replaced the coupling, and tested the connection, flushed the water line. Two hours after his arrival the work was complete.
Description of Work: Gary Rouland Plumbing located and repaired an underground water leak on the service line between the water meter and the house. Work included digging a hole next to the house foundation, installing a coupling, and back-filling the hole.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Glenda W.
08/2012
5.0
plumbing
  + -1 more
I was happy with his price and quite happy with his services. I found him to be prompt. They were very helpful and careful to explain what the problem was. They gave me a choice of a couple of solutions. The young man did the work. He came back immediately and took care of it. I was very pleased. There were some misunderstandings and miscommunications, but he is very young.
Description of Work: I use Gary Rouland for plumbing services. He dealt with two different sump pumps.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Greg A.
07/2012
4.0
plumbing
  + -1 more
They had done a good job. When I called them back, they came right away to fix the problem. They knew what they were doing.
Description of Work: I used Gary Rouland for plumbing services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Mark N.
03/2012
5.0
plumbing
  + -1 more
Very good job - professional and informative.
Description of Work: Cleaned out drain pipe for washer (it was partially blocked)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

tammy R.
03/2012
5.0
plumbing
  + -1 more
Very good experience i will be using Mr Rouland again in the future
Description of Work: I had a water leak and wasn't sure where it was located. Called one plumber and he didnt do any type of digging he recommended Gary Rouland. Mr Rouland was able to come out within a few days to help locate the leak. They started in the morning digging from the water meter on up to the house where the leak was found and was able to have the whole job done in 5 hours. I was please with the time frame they was able to come out and fix the job the same day.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Jeremy S.
01/2012
5.0
plumbing
  + -1 more
Excellent, fast and affordable service. After contacting Mr. Rouland, he scheduled with my realtor (I was out of town) to meet with her to access the home and determine if problem could be handled by him alone. Mr. Rouland fixed the leaking toilet by replacing seal at base and checked crawlspace for condition of the wood flooring and any possible mold damage. I was told wood was intact and would dry out since leak was stopped and the moldy looking mess was cleaned up by Mr. Rouland with a bleach solution. No other issues were found. Took payment information for $70 charge to credit card over the phone. Everything was done within 2 days of intitial call. Extremely pleased with the service. I would highly recommend Mr. Rouland for any job he says he can handle.
Description of Work: Home Inspection for home sale found a leaking toilet seal in hallway bathroom that had extended into crawlspace. Contacted Mr. Rouland and asked for him to check out problem and advise if could be fixed by them or if I would need to call a carpenter since leaking toilet may have affected wood in floor under tile and had moldy mess in crawlspace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Rita B.
08/2011
5.0
plumbing
  + -1 more
Had a large leak, needed it fixed, when the plumber's team left had no more leak.
Description of Work: Fixed water main i already had the hole dug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Martha B.
08/2011
5.0
plumbing
  + -1 more
Pleased with the work done and the professionalism. Sent two guys and got the job done efficiently and quickly.
Description of Work: Repaired two outdoor faucets, one required new hardware from inside to outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mark N.
07/2011
5.0
plumbing
  + -1 more
Workers arrived in a reasonable amount of time and were very professional.Through my earlier Phone conversation with Gary we had determined that there was a partial clog in the drain line for the kitchen sink. I had removed and inspected the trap and determined it was farther down the line. Gary brought his son and drain snake and the problem was solved in short order.
Description of Work: Gary and his son cleared a partial clog about 2' long in our kitchen drain using a drain snake.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Brian S.
06/2011
5.0
plumbing
  + -1 more
My upstairs bathtub was leaking into my first floor laundry room. Mr. Rowland quickly discovered the issue (a leaky pipe behind the bathtub wall) and was able to fix the pipe without having to cut open a wall. Mr. Rowland was professional, quick, and kept kept me well informed by showing me what the issue was and how he was going to fix it. The price was excellent and I will call Mr. Rowland again if I have any other plumbing problems.
Description of Work: Fixing a leaky pipe the was behind the bathtub wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Steve W.
02/2011
5.0
plumbing, sewer cleaning
  + 0 more
Running washer caused drains to back up in tub/shower in both bathrooms. Running water in any sink would cause water to rise in both tub/showers. Suspected a block in our main sewer line. Called Gary Rouland (Rouland is correct spelling) about 7:45 Monday morning. He said good timing b/c he could get his crew out before they got into other projects. Crew of two arrived just before 9:00. They confirmed a sewer line blockage. Took about an hour to set up and run power auger in my fairly accessible crawl space. Problem solved. Crew was professional, courteous and competent. Would recommend to anyone. Note that not all plumbing contractors clean sewer lines.
Description of Work: Used power auger to clear about 65' of sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Jennifer P.
01/2011
5.0
plumbing
  + -1 more
Gary sent his two-man crew, who are friendly, professional, and efficient. They seem extremely honest and do their jobs quickly and politely. The overall price was, I thought, extremely reasonable, given the time it took, the fact that it took two men to do the work, and the fact that the work was not easy (especially in my crawlspace, which is very low to the ground and difficult to maneuver). Thanks, Gary and crew!
Description of Work: I needed a plumber to replace part of my sewer line in the crawlspace, as it had rusted and had begun leaking. Gary sent his two-man team, who replaced the portion of the pipe efficiently. At my request, they checked other parts of the plumbing in the crawlspace and found a couple of other problems, which they fixed as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

gretchen B.
07/2008
5.0
plumbing
  + -1 more
We had a leak under the sink. He came recommended by a hardware store. He called back while golfing and stated he would come by later. He came later that afternoon and fixed the problem. He did not over charge.
Description of Work: We had leak repaired under the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65
    • 1(current)
    • 2

Contact information

385 Forrest Trl Dr, Berea, KY 40403


Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Sewer Cleaning,
Water Heaters

FAQ

Gary Rouland is currently rated 4.8 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Gary Rouland accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Gary Rouland does not offer free project estimates.
Yes, Gary Rouland offers eco-friendly accreditations.
No, Gary Rouland does not offer a senior discount.
Yes, Gary Rouland offers emergency services.
No, Gary Rouland does not offer warranties.
Gary Rouland offers the following services: Residential & commercial plumbing, sewer cleaning, faucet repair, water heater repair/replacement & camera inspections

Contact information

385 Forrest Trl Dr, Berea, KY 40403


Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM