TOM RECHTIN HEATING & AIR CONDITIONING

gentleman showed up promptly, inspected everything, thoroughly cleaned the outside unit, and checked cooling levels. I've used Rechtin in the past and will when I need service in the future.

Great. Jon did a great job and documented everything, including issues that the previous tech from Arlinghaus missed. They are my go to provider now.

Great job. On time (early actually) and called in advance. Very professional. Provided a few good tips for self-servicing. Purchased annual maintenance agreement for both heat and A/C.

After some initial confusion, it went well. I guess the office receptionist didn't communicate what the problem was properly, so the first guy came and said he did a routine service and everything was working great (I wasn't present). I had to ask them to come back and actually fix the problem. They got me in touch with the service manager who dispatched someone else really quickly (immediately) who did a good job analyzing and diagnosing the possible problem. This guy (Kevin) was really good - he offered a solution that was much more cost effective than replacing the whole evaporator coil and it worked to keep my system functioning. Overall I was satisfied with Rechtin and would hire them again.

Well. I had been using Tom Rechtin for many years to service my old system which was installed by someone else around 1989. The service person told me I was on borrowed time due to the age of the system, especially the A/C unit. The company sent a sales representative to my home quickly. He looked over the old system and went throughout the house checking the vents and measuring. He recommended a system good enough for my needs. I noted that it was the least expensive and 80% efficiency. He did not try to upsell me. There was a 10% discount for paying cash as of the completion of the project. The sales person came out May 30 and the work commenced on June 6. The two-man crew worked tirelessly June 6 and 7 and I was up and running. Their supervisor came out maybe twice to check on the progress and to make sure the A/C was properly charged. The salesman made at least one visit while the work was being done. The crew cleaned up very nicely when the job was completed.

Very well. I had been using Tom Rechtin to service my existing furnace and A/C for many years. When informed that I was living on borrowed time (the system had been installed by someone else in 1989), I scheduled an appointment for a review. The estimator came out quickly, examined the old system, measured everywhere, and looked at the existing vents and thermostat. The system he recommended was 80% efficiency (90% would have involved expensive work on the old chimney). There were more expensive units but he did not try to upsell me. The quoted price was well within my anticipated budget. The estimator came out on May 30 and the installation commenced June 6. It was a two-day project with the crew working all day both days. They cleaned up well upon completion. They were very polite young men. The estimator stopped by at least once during the installation. The supervisor came out at least once to check on the work and to make sure the A/C was properly charged. There was a 10% discount for paying cash, which I did. A new programable thermostat was installed in a better location. The crew removed the old thermostat and a control for a humidifier I had never used.

Technician arrived as scheduled and performed inspection and cleaning - very courteous and professional.

Great work. Had 2 recommendations on work to be done. No pressure to have them done immediately. Gave my timetable for when to complete them. Will use Rectin again

Tom Rechtin installed out high efficiency furnace nearly 6 years ago. This was our first problem with it. We called to report the problem and they came out the same day. The service technician, Derrick, quickly troubleshot the problem to an intermittent gas valve. The part had to be ordered, but when it arrived, Derrick was right back out to install it. He was professional, knowledgeable, polite, focused, and had the furnace repaired in about an hour, explaining everything he was doing along the way. An absolutely exceptional young man. If and when I need service again, the choice will be simple.

They were able to save us money. They did not try to push unnecessary services and just fixed what is broken. He was professional and prompt. He was smart and polite.

Very good! They sent a commercial installer who did not install residential equipment. He made a significant number of mistakes. My husband was actually there and was watching the whole progress of the job. The man installed a pipe that was supposed to send the exhaust from the furnace outside of the house. The salesman had already told us about the installation process and the installer was doing it completely wrong. My husband had to keep emailing the sales person to ask if the installer had any idea of what he was doing. The salesman would then call the installer and tell him to do it right. However, he still didn't address it the way he should have and he was hesitant. It took them 3 or 4 days longer than they said they would because they kept making mistakes. The air conditioning was leaking onto the path of the furnace and we decided to contact them. They sent somebody out, who concluded that it was not much of a big deal and decided to push it in a little. My husband said that that wasn't going to help with the problem. Of course it didn't fix the problem, the liquid was still leaking down the door. We called them back and they came and kept putting a black insulation on the pipes. The third time we called them, the man came and did what my husband could work by himself and he came up with a solution. We don't know if it works yet because we haven't yet used the air conditioner. When they installed the air conditioning compressor outside, they didn't well the Freon tube tightly enough so after, it was leaking Freon. It was leaking Freon before the installer left the house. My husband saw it and showed it to him but he said it was no problem. The next day, we called in to tell them that it was leaking Freon. He came back and he had to completely evacuate the line so that he could fix it. Eventually, the owner of the company called and apologized because I was so upset. Unfortunately, the next person who came was nasty and didn't have a solution for the air conditioning problem. The owner really tried, he did call and listen to me. But do I think they'll make any changes based on what I told them? No, I do not. They lacked attention to detail and had poor quality. A company that cares about the work they're doing shouldn't be making such obvious mistakes in the quality of the work. I wouldn't recommend them.

It’s working fine. They are polite and efficient. They might be a bit expensive. One technician cut the wrong side out of the furnace. But they had a piece to put on there. They come out a couple of times a year to check the system.

I've been using them for about ten years since they first installed the heating and air conditioning system, and everything is going well. Unlike other companies that I've used, Rechtin is very thorough when making sure the system is up to par. Furthermore, the technicians show on time and on schedule, and they seem to know what they're doing.

First off, not only was Tom Rechtin the #1 recommended installer on the Carrier website for the Cincinnati area, but his quote was $1400 less than the second lowest quote and nearly $3000 lower than the highest quote for the same unit. It was primarily a two-man job with Tom coming out himself at least three times, twice during the installation and once again a few days later to do a final once-over and make sure that everything was working properly. Installation included new piping to the outside, cut out and replacement of the indoor coil, replacement of the outdoor unit with new piping and new cement foundation, and a myriad other smaller parts involved in the installation. The unit works perfectly with my already-installed Infinity thermostat. To say that I'm pleased with their work would be an understatement. To have such professional and thorough work done for well over $1000 less is more than I could have asked for. I have already recommended Tom Rechtin Heating & Air Conditioning to my family, friends... people I meet on the street...

We have an annual maintenance contract. They go beyond normal service. The technician spent extra time and cleaned the spider webs out of the flue for us.

At first, it was ok. I received bids from multiple companies, and the sales individual was more precise and offered more detailed explanations than other sales people. I accepted the proposal. The work was scheduled and performed, however the air cleaner was DOA. Instead of replacing the new unit, a part was ordered. When the part arrived, it was installed but the air cleaner showed an error message- replace or clean air filter right away. I had 4 visits from Rechtin over the next several months as well as a field rep for Carrier. I was told that the best course of action was to set my reminder to clean or replace the air filter based upon time and not based upon usage. So basically, I never know if I really need to replace the filer, clean it or ignore the message. I feel that this is unacceptable and unprofessional customer service and support. I was literally left hanging. I won't use this company to service the equipment in the future. I have another authorized provider check it out and work to resolve it.

They replaced a filter and 2 fuses today to keep the old AC unit running. They cleaned it as well. They've replaced an AC unit at one of my buildings in the past month. I've been using them for years.

On time. Suggestion for added device on ac unit will save me money in the long run. I have a service agreement with Rechtin, have for years. Very happy with them.

They are always on time when you have an appointment. I like the service and we will continue to use them in the future.

The technician arrived promptly and soon located what had happened to the missing filter. He showed me where it had buckled and was still in the furnace but in an inverted "V". He could not explain what happened but we assume it was a defective filter. He also answered various questions I had and advised us on best use of the A/C. He was very professional but likeable and I was totally satisfied with his service call.

I have a service agreement with them. They go the extra mile. They call me to schedule the service. I don’t even have to remember. They made a record in my file to bring a new filter every time. I always need one. I have never had a problem with them.

The team at Tom Rechtin did an outstanding job with our new HVAC system. Beginning with the sales manager Mike, through the installation manager Steve, and through Ken and Jamie who performed the installation, the entire process far exceeded our expectations from start to finish. Mike even returned to our home a couple of times after the job was completed to ensure that everythiing worked properly (as did serviceman Ed to check on the operation of the thermostat). The price was very reasonable compared to quotes received from other companies, and the crew did a great job of cleaning up after the system was installed as well. This company is HIGHLY recommended.

It was 110 degrees outside and go figure our air conditioning was not working! So we called and within an hour they were out to help us fix the problem. The guy who came did an excellent job and was very efficient! We couldn't have asked for a better company to come out and help us! I

He was great. The annual service agreement was $169. The previous owners recommended him. He performed his services well for us. He did what needed to be done on time professionally. We asked him about purchasing something and he told us that it wasn't necessary. We would use him again in the future.

They are prompt, honest, and if there is a problem, they are concerned about making it right. I would recommend them to anyone.