WINDSTREAM

2.5(
15
)

Internet Service, Phone Service - Landline, TV Service - Satellite,

... +1 more

Reviews

2.515 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
7%
4
13%
3
27%
2
27%
1
27%
Rating CategoryRating out of 5
quality
2.1
value
2.3
professionalism
2.9
responsiveness
2.8
punctuality
2.7
Write a review
Showing 1-15 of 15 reviews
Eugene S.
12/2017
2.0
internet service, landline phone service
  + 0 more
Kept saying it was my equipment and not theres. and eventually I found out later that it was up the road quite a ways.
Description of Work: Internet is really bad buffers all the time and says that's the only service that they provide down here
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Tony W.
01/2017
1.0
internet service, landline phone service
  + 0 more
No improvement, offer nothing to help improve signal, no offer of a,different router, just said thier signal is not that strong in our location, we are not receiving the BPS, that we have been paying for almost 9 years!
Description of Work: Weak wifi signal
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Dorothy J.
05/2016
3.0
internet service
  + -1 more
This area is really slow no matter who you get for your provider.
Description of Work: I used Windstream for internet service.
Rating CategoryRating out of 5
quality
3.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
Sue B.
06/2015
3.0
internet service
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Jonathan G.
05/2015
1.0
satellite tv service, internet service, landline phone service
  + 1 more
.
Description of Work: .
Rating CategoryRating out of 5
$164
Anita A.
05/2015
4.0
internet service, landline phone service
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Eric W.
05/2015
1.0
internet service
  + -1 more
unknown
Description of Work: Slow speeds and rates changed constantly
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$78
sonja G.
04/2015
3.0
landline phone service
  + -1 more
It took me 14 phone calls, and they kept telling me it was fixed, but it wasn't. Their inefficiency stands out. They came out a couple of times in that 3 month period. They called me one time to tell me it is fixed, and I kept saying what. I like the fact that it is different from the cable. Your cable goes down and there is a back up system.
Description of Work: I use Windstream for my phone service. I spoke to them last year. I had so much static on the line, that you couldn't leave a message on the answering machine, and you couldn't hear anybody. I called them in November, and they didn't fix it until March.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$80
Keith R.
11/2014
3.0
internet service
  + -1 more
They seem to try hard to figure out what's wrong with the internet here but it seems to be pure luck that it started working again. Still one of the slowest ISPs in the country according to speedtest.net.
Description of Work: Internet service.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$70
Cassie H.
09/2014
2.0
internet service
  + -1 more
unknown
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Christopher C.
09/2014
1.0
internet service
  + -1 more
I installed the router myself, and the services still continues to drop every day between 5 to 10 minutes and as long a 1 to 3 hours before service returns.
Description of Work: Left a new router at my front door after over approximately six months of complaining to them about their service.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
Keith R.
08/2014
4.0
internet service
  + -1 more
Great
Description of Work: Restoring internet service after a storm.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Molly H.
08/2014
2.0
internet service, landline phone service
  + 0 more
Windstream has lousy internet service. I am constantly calling them because I pay for 12 Mbps download and NEVER get that much. Typically, I get around 8 Mbps download. They will not prorate the bill and it's always MY lines inside MY house that are the problem, not their crappy lines or overselling of the service. I keep telling them the lines inside my house are new, but it doesn't seem to matter. I have complained to the FCC and the Better Business Bureau about their service, which seems to get me priority service, but it doesn't matter because it never works the way it is supposed to. At one point, I was calling them every day. I wish I had another option, but we have two options here. Limestone cable which is ridiculously expense to minimal speed and satellite. If satellite Internet is anything like satellite TV, then I'll keep complaining to Windstream. Right now, my download speed is 9.39 Mbps with upload being .64 Mbps and I live within seeing/waling distance of the substation or whatever they call it.
Description of Work: I have no idea. He came in, looked at my computer, went outside and told me he would check some things out. About a half hour later, I look out the window and there isn't a company van/truck in site. Typical Windstream. They say they are going to do something and then leave without a report.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0
Monica R.
06/2014
2.0
landline phone service
  + -1 more
The speed is terrible.I have a laptop and connect wirelessly but I have to stay in certain areas of my house to be able to get online.
Description of Work: Internet provider.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$123
Christie C.
06/2013
5.0
internet service, landline phone service
  + 0 more
The internet service of Windstream is pretty quick.
Description of Work: We use Windstream for internet and phone service.
Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
3.0
Yes, I recommend this pro

    Contact information

    619 15TH ST, Ashland, KY 41101

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Internet Service,
    Phone Service - Landline,
    TV Service - Satellite,
    Phone Service - Cellular

    FAQ

    WINDSTREAM is currently rated 2.5 overall out of 5.
    No, WINDSTREAM does not offer free project estimates.
    No, WINDSTREAM does not offer eco-friendly accreditations.
    No, WINDSTREAM does not offer a senior discount.
    No, WINDSTREAM does not offer emergency services.
    No, WINDSTREAM does not offer warranties.

    Contact information

    619 15TH ST, Ashland, KY 41101