THE WATER SHOP

Our first-stage water filter is supposed to be changed monthly. In September 2008, it got stuck. I could not get the canister open to change the filter. I tried several companies to help with the problem, but none were willing to come to our remote location. Finally, I found The Water Shop. Because of the holidays, we had to wait nearly a week, but The Water Shop gave us a three-hour window when the technician would arrive. Brian arrived within a half hour of the start of that window. A strong, young man with a large wrench and knowledge of the system soon had the filter canister open. Brian told me he had a new canister in the truck in case ours got broken. He removed a very muddy old filter, cleaned the canister inside and out, then reassembled the system using a new gasket. He showed me how to lubricate the gasket so the filter would not get stuck again. He even noticed that our water softener was low on salt. We had some salt on hand, so Brian put two bags in. He charged us the minimum price for a service call. There was no charge for the 80 mile round trip he had to make to get to us. Brian was pleasant and professional throughout. Household repairs are rarely enjoyable, but Brian was a delight. We would recommend The Water Shop to anyone.