GREAT AMERICAN HOME & FLOOR

One of the worst experiences with a company I’ve ever had. Next to no communication with management when it wasn’t about collecting money for the job. Of which they claimed I owed $600 more than what I made a 50% down payment on initially due to measurement errors they never provided me proof for, then conveniently “forgave” as I paid the second half once the job was “completed”. Only a few weeks later we have pieces coming off in our kitchen and bathroom (pictured below) and this is after multiple visits they scheduled as “repairs”. In actuality we were left with unfinished flooring downstairs and unfinished carpet upstairs not even allowing us to use our upstairs bathroom through Christmas while we had family visiting. To be clear, I think this is primarily a management issue and they don’t deserve business if they’re going to charge thousands and thousands of dollars to facilitate flooring being put in slow, sloppy, while simultaneously attempting to seemingly collect extra money only to let it go once they realize the job was done horribly. Instead of calling them back to have a 3rd “repair” for a job done less than a month ago, I’d rather let anyone know who reads this that your money is almost certainly going to be better spent somewhere else.

The installers did a good job, The salesmen and management did not. The vanity color did not match the sample at all. The salesmen were not very knowledgeable about the the selections that they offered. The sample material was not big enough to give us an idea of what the vanity would look like. The design or color in the finished product did not look like the small sample. Now, we are stuck with a ugly vanity. The installation was a month late. They did not call or explain the delay when we called. The management side of the business is very disorganized.