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BAILEY FLOOR COMPANY, LLC

Flooring Sales and Installation, Hardwood Flooring Sales and Installation, Kitchen and Bath Remodeling

About us

A small family-owned company that has been serving the Tri-State area for over 50 years. The number of employees varies from 4 to 6, depending on the size of the project. The company has been a long-standing member of the National Wood Flooring Association and stays abreast of the latest flooring techniques by attending the NWFA conferences and trainings.

Business highlights

59 years of trusted experience

Services we offer

Installation, refinish, and repair of all types of wood flooring and tile (residential, and commercial). Installation of staircases and moldings. Installation, refinsh, and repair of sports floors; ie, gyms, fitness centers, etc.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.17 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
14%
2
0%
1
14%


Rating CategoryRating out of 5
quality
4.1
value
4.6
professionalism
4.0
responsiveness
4.4
punctuality
4.0
Showing 1-7 of 7 reviews

Paula S.
04/2015
5.0
flooring contractor
  + -1 more
unknown
Description of Work: Rental house that my mom owns.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Jerri L.
06/2014
5.0
hardwood floor
  + -1 more
They did outstanding work and were pleasant to work with. They showed up on time and were neat. The price was excellent and so, was the quality. They were really professional.
Description of Work: Bailey Floor Company, LLC installed my wood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from BAILEY FLOOR COMPANY, LLC
Thank you, [member name removed]! It is always a pleasure to know that we have pleased our customer! We strive to do quality work at a reasonable price, and customer satisifaction is a top priority. We appreciate the time you spent to write a positive review on our behalf.

George H.
02/2014
5.0
flooring contractor
  + -1 more
The provider was punctual from the initial meeting until the project was finished. Pricing was competative with similar vendors. The provider communicated through all phases of the scheduled work. The finished product exceeded all expectations. Absolutely gorgeous floor finish when the work was completed. No camparison to laminate or vinyl products. Cannot say enough good things about the provider's attitude and quailty workmanship. Intend to hire for future projects.
Description of Work: The provider repaired existing flooring and installed oak hardwood flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,739

Response from BAILEY FLOOR COMPANY, LLC
Thank you, [member name removed], for your sincere and honest comments! Our company values your opinion, especially since you have used Bailey Floor in the past. We appreciate it very much!

Dawn A.
10/2013
1.0
flooring contractor, hardwood floor, home remodeling
  + 1 more
Hardwood floors and walls were done well - we were happy with them. The kitchen remodel was a nightmare. We paid $5000.. before job was started. Some of the custom cabinets didn't fit and they asked us to split the cost of having them redone! They kept asking for more money every few days - we had to get our own countertop even though the contract said they would supply the quartz countertop. They did allow us $2900 for it, but it cost $3300. The job was contracted in April of this year and on September 27, the owner's daughter came to our house and asked for money even though the job wasn't completed. We agreed on a price for what they did and we paid them. The worse part was that these people even damaged our newly refinished floors! They said they would repair them, but didn't. By the way they only work a couple hours a day, but not every day. They don't work on Saturday or Sunday either. We wish we had never hired these people!
Description of Work: Redid hardwood floors and redid walls of our log home. Then we hired them for a kitchen remodel.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$27,500

Response from BAILEY FLOOR COMPANY, LLC
The other side! This customer,[member name], was very difficult to work with, to say the least! The project lasted way too long, approximately 7 months, mainly due to [member name] not allowing the employees into her home until she and her husband returned from work at 2:00 p.m.! The company manager, Jarrod, responded to her call of a water leak in her kitchen at 10:00 p.m. one evening. She has wood floors in her kitchen and he was helping keep them from ruining. Any responsible company would do the same. The custom-crafted kitchen cabinets are beautiful and fit appropriately. Anyone in construction understands that some walls in homes are not always level, so adjustments must be made. Her cabinets were professionally installed and look so nice! I believe she knows that too! The installers and refinshers of this project kept going to [member name] house to repair and redo! The job was never going to end and they had other projects commited to customers. It became obvious that she was never going to be pleased! I am the daughter that [member name] refers to in her review. I witnessed our refinisher crawling on the floor trying to find the scratches about which she complained in her living room. He found the tiny scratches and refinished them on the spot. [member name] actually walked through one area not dry, so it had to be refinished again!!! She blamed our men for making the scratches in the first place, because she stated that no one else in her family uses that room, so it had to be them! I witnessed [member name] telliing our manager at one point, to "shut his mouth and get out of her house"! To my knowledge, these installers acted professionally at all times, even when it became difficult to reason with this customer. I believe the bottom-line was that it was time to pay the final installment, and [member name] was going to pick this project to death! She had a beautiful project completed and should have been very proud of it. Her home is just lovely. In the beginning, [member name] had requested my dad's company, Bailey Floor, to do her work after she had visited his house and looked at his beautifully hand-carfted cabinets in the kitchen and bathrooms, as well as all his hardwood flooring. I believe she received the same quality of craftmansship in her home, as my dad's. Lastly, my extreme disappointment in [member name] is personal. She was dealing with my father, Carl Bailey(company owner), who during this entire project was dying with liver cancer at the age of 93, of which she was aware, and continued to aggraviate him. Therefore, the sole reason that I showed up at her house was to get this project finished and allow my dad some peace of mind during his final days. [member name] posted her Angie's List review on October 9th and my father died on October 1st. I'm sure she knew he had passed....what kind of person does this? My dad was a man of faith so he would tell us to just pray for her! The

Randy H.
12/2012
3.0
flooring contractor, hardwood floor
  + 0 more
The work took 4 times longer than was originally told in the estimate. Very inconvenient when you live in a 2 story home. Some days we would take days off work to be home and they would show up and work 1 hour and leave to go to another job. Finished product was nice in places and sloppy in others. Workers wasn't very receiving to what we wanted them to do. Watch them very closely, don't let them out of your sight.
Description of Work: New hardwood floors. Replace stairs and railing.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0

$5,400

Response from BAILEY FLOOR COMPANY, LLC
I apologize that your experience was disappointing, as it was with our company, as well. Your project took place in October, 2012, during the time that the company owner, Carl Bailey, at the age of 92, was ill with cancer and being "taken advantage of" from a couple of employees. Mr. Bailey passed away one year later. These employees no longer work for the company. Today, Bailey Floor Company, LLC is being managed by Jarrod Amburgey, a very dedicated individual who is commited to high quality work, and has hired employees who see to it. We feel that we have a professional team! We have been receiving comments from satisified customers that are very rewarding. I believe you would not be disappointed today!

nancy P.
07/2012
5.0
flooring contractor, hardwood floor
  + 0 more
They were timely and did excellent work.
Description of Work: I used Bailey Floor Co to refinish the dining room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from BAILEY FLOOR COMPANY, LLC
Thank you for your comment and taking the time to write a review of our work! We strive to please our customers, and are so happy that you are pleased with your floors! We appreciate having you as our customer!

nancy P.
05/2011
5.0
flooring contractor, hardwood floor
  + 0 more
i took the carpet up and disposed of it before they came in to work, less expensive this way...they also put the quarter round down for me...love their work, estimates lower than others i had called as well...
Description of Work: sanding and refinishing of 3 rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Response from BAILEY FLOOR COMPANY, LLC
Thank you for your comment and taking the time to write a review of our work! We strive to please our customers, and are very happy that you were satisified with your flooring project. We appreciate having you as our customer!

    Contact information

    2833 1/2 Blackburn Ave, Ashland, KY 41101


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Kitchen and Bath Remodeling

    FAQ

    BAILEY FLOOR COMPANY, LLC is currently rated 4.1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    BAILEY FLOOR COMPANY, LLC accepts the following forms of payment: Check
    Yes, BAILEY FLOOR COMPANY, LLC offers free project estimates.
    Yes, BAILEY FLOOR COMPANY, LLC offers eco-friendly accreditations.
    No, BAILEY FLOOR COMPANY, LLC does not offer a senior discount.
    No, BAILEY FLOOR COMPANY, LLC does not offer emergency services.
    No, BAILEY FLOOR COMPANY, LLC does not offer warranties.
    BAILEY FLOOR COMPANY, LLC offers the following services: Installation, refinish, and repair of all types of wood flooring and tile (residential, and commercial). Installation of staircases and moldings. Installation, refinsh, and repair of sports floors; ie, gyms, fitness centers, etc.

    Contact information

    2833 1/2 Blackburn Ave, Ashland, KY 41101


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed