TEEGARDEN HVAC

Went really well! Everyone was very professional, on time and $ was what they said it would be, no surprises! Highly recommend

Everything was done in quick timing and we are ready for summer heat,,,

They came and quoted the price for a client of mine. Estimate was fair. Work was done on time. They are pleased with the system and the process.

Excellent work

I am editing my review, not to retract my claim or change my story, but to be as direct as possible for anyone considering using this company. Please read thru. We hired this business to clean our smaller unit for our upstairs, and to service our unit for our downstairs as it had quit working. After being told a few parts that may need replaced on it, we opted for a new unit all together instead of patching it here and there and risking losing money on it if it were to go out completely later on down the road and be out even more money. At this initial visit, the service man repeatedly tried to sell us two new units and insisted we would want to replace both. I told him no at least three different times because the second unit for the upstairs was working fine. They returned one week later with our new unit for the downstairs. The men made several comments that made me uneasy and skeptical about their work ethics. After they left, we soon discovered that our upstairs unit had stopped working. My husband wanted to give Teegarden the benefit of the doubt and allow them to take a look at it and make it right, but I was too weary of the way that they conducted business. So we hired a different company to come take a look at it. I will not name this other company as Lee Teegarden called them liars and threatened to harass them during a phone conversation that I had with him. The new company was very thorough inspecting everything and finally realized that wires had been switched and that was why it wasn't working. So, it worked before Teegarden was here, quit after, and worked once more after this new business put the wires back in their proper places. It even says so on the invoice we received from the second business. Teegarden was only ever meant to clean that unit. It was working and they had no right to touch those wires, but I believe they switched the wires intentionally to try to sell us more business. Since this discovery I have asked for a refund of what it cost us to replace the wires back to normal, but Teegarden has denied any fault, accused us of being con artists, and is threatening to sue US! I believe they are super ****** because we were able to come up with proof of their shady business practices and want to silence us. But I have already been advised that it is my right to share opinions of our experience. And what's more, I have proof to back it up. I believe this company does know what they are doing. That's why they are able to take advantage of those they feel are vulnerable. I am also posting relevant reviews from various sites of people who had similar suspicions, but I am guessing had no way to prove it. These are all accessible via Google and Yelp, but I feel by posting them here in the photos as well, you can find all you need to know before you take the risk of hiring this company. At this time we are not pursuing legal action as it may cost us more then what we are already out with this company. But it deeply concerns me that other individuals may be taken advantage of in a similar fashion, and this is an expensive lesson to learn! Me Teegarden has accused us of being con artists, but how? Both companies have been paid in full, and we have not asked for a free unit, or disputing the work that they did. We are only asking for a refund of OUR money that they cost us by their illegal and dishonest practice.

Russell arrived 2 hrs earlier than expected (fantastic!), went right to work, found out the issue was a clogged & dirty filter which we replaced; and he advised me on some other points. Very direct, pleasant, and I appreciated that he didn't try to sell me on any additional work or a new HVAC, since mine is about 18 yrs old. Low-key, just fixed the problem, and said, "Call if you need anything else." Thank you, Russell, for a professional approach, and my heat is fine now. But I'll definitely call them in future, and feel confident that I'm not being ripped off. That's worth a lot in itself.

No issues with unit.. 5 years later

I bought the $79 coupon and you get to request appointment times. I did and after a few days still had not received a call to confirm anything. I called them and a very pleasant woman answered. She told me they don't confirm times only days. You have to be home the entire day. They can not even give you morning or afternoon. I understand why they do it, but that is certainly not ideal for those that work full time. If this doesn't work for you, I would pass.

Very well. I was completely satisfied with the job.

The first time, Mr. Teegarden diagnosed the problem and fixed it quickly and efficiently. I could tell the difference between his service and that of one of the bigger shops who send inexperienced techs out and don't really know what they're doing. The second time, my problem was also fixed very quickly and inexpensively to my full satisfaction.

They showed up on Wednesday August 24th just as promised. We weren't really sure what to expect but were surprised that they brought several people and really went at it. They were replacing the air conditioning unit outside and also the heating and cooling unit inside. They also let us know that the venting would be a little different than the first system as it was much more efficient a system and explained what it would look like. We also found that the existing cable for the existing furnace was short on conductors and would be close to impossible to replace as we have fixed ceilings in our basement. They however let us know about an option for a different thermostat that could utilize the existing cable. It did cost a bit extra but we are so happy with it as it turned out to have some great features we can take advantage of. They actually made a special trip up to the Trane supplier to get the thermostat that very day so we could be up and running. The system was up and running before the end of the day and just before it got hot again. At the end of the day we are very satisfied with both the manufacture of the system and also with Teegarden.

I used Teegarden only because my homeowner's warranty company said I had to. I had already had another company come out and explain the problem. I waited 2 days after my first call to Teegarden and paid $65 for them to come and tell me what I already knew. I had to call back the next day to get a quote to clean the boiler and schedule another trip. They quoted me $495. Waited another 3 business days. They came to clean it but said they didn't want to do anything until the chimney was cleared out. I told them I took time off work and they needed to clean it that day. They stayed to clean it, but said it would be another service call fee for them to come out and turn it on after the chimney was cleaned. I agreed to that, but after they cleaned it out, they said they couldn't even put it back together until it dried out even if the chimney was finished. Two more days went by, and my chimney work was completed Friday morning. Teegarden was scheduled to come back on Monday. Temps were dipping into the 20's over the weekend. I called on Friday morning and begged that they come out since the chimney work was done by 10AM. They said it was unlikely and Myia the scheduler would call me back by 2:30. Never got a call back from Myia. Stayed in a hotel over the weekend hoping my pipes wouldn't freeze as I now had been 10 days without heat. Teegarden came back on Monday, put the boiler back together and turned it on. They said the readings were abnormal and wanted to run it for 24 hours and come back Tuesday to recheck it. Tuesday passed with no word from Teegarden. I called again on Wed morning and was told they would come that day. I said I needed 20 min to leave work and get there. They called around lunch and said they were on the way. I rushed home only to wait another hour before I called again. They finally showed up and there were still abnormal readings. They spent about an hour downstairs and told me they finally got the readings into the normal range, although they were still high. I asked what they did and they said they needed to take it apart again because they had not cleaned one part of it good enough. Final bill to me was $700. In addition to the $495 original quote, they charged me $120 in labor and $85 in parts for the aluminum vent pipe that I insisted they change which probably cost closer to $40 if I had to guess. I am not at all comfortable that my system is working correctly. On the way out, they suggested that I come downstairs periodically to check to make sure there are not flames coming out of the bottom of my boiler. This tells me that they were not comfortable with the work they did either. Although everyone I worked with was very nice and fairly knowledgeable, customer service is lacking and I have doubts about the quality of the job they did for me.

After I paid for the AC / Heater tune up i got a call and was told that I was out of their service area. I chose another provider and they came within 5 days.

Called for a quote on a new system, Lee Teegarden came out explained and provided four options. His pricing was very resonable. After working with three other vendors researching the Trane heating and cooling systems he recommended we selected Teegarden. On the day fo the installation the installers were here on time and were very professional. At the end of the installation we weere shown and explained all of the wrok that was performed, how to clean the air cleaner we had installed, how to work the new thermostate. We were very pleased with all of our experiences with this company and look forward to a long relationship with them. We plan on using them for our preventiative maintenance. Customer service is very important to us and we certanly feel that this company has and will continue to provide good service. I would recommend them to anyone looking for a new HVAC or maintenance services.

They are fabulous. We had a home warranty program and this company was recommended to us from them and we have been using them ever since. They have done some complicated work for us too.

They are great. Their standard rate was less than I expected and they shared all the information of what they did. They were very informative.

The workman where fast and professionally. They removed the old heaters and installed the new ones, both where done in one day. After they finished they cleaned up after them self's and no debris was left behind. I would recommend these professionals to any of my friends . Thank you for job well done. Sincerely The Altman's PS. When a mistake was made on the invoice it was corrected so professionally, I did not mind the mistake

They did not call or leave me a message, I had no heat and was forced to use someone else.

I told them I was having guests over and he showed up early! They took care of the problem and put my draperies back up. It was absolutely WONDERFUL the work they did. I am so grateful they could come out on such short notice and do a great job.

Randy Teegarden, the owner, provided the evaluation and estimate. He reviewed my existing system and made several good recommendations. He presented me with three options for a new system and explained the pros and cons of each. His pricing was very good. When his crew showed up on the day we scheduled, they were right on time. Very professional. Put drop cloths on all floors where they would be walking or moving equipment. All work was done in a timely manner. They were very professional about their work and cleaned up after themselves. The final price was exactly the quoted price. No surprises. Would recommend Teegarden to anyone needing HVAC work.

It went well. It took less than a day to complete the work.

All went as expected. I spoke with the office on Monday afternoon and they scheduled a visit for Tuesday morning. The tech showed up and the job was complete within an hour. He was polite and professional. My home warranty is who provided the name and number for the company. The $100.00 was my deductible for the home warranty. I'm sure it would have been much more with the home warranty insurance policy.

the service provider was very kind and helpful

We were referred to Teegarden by our home warranty. They were professional, prompt, and worked to provide us with as much information as possible. What we originally thought was going to be a fairly minor repair of a part in our furnace for the ac, turned into a big ordeal because of new Kentucky regulations regarding old units with 'bad' freon. The replacement of the central air unit was not covered under the home warranty because of loop holes in their policies and the fact that the unit worked but was no longer allowed to be serviced under the new regulations. We were already anticipating replacing the furnace given the fact that it was over 15 years old. Lee Teegarden took his time to explain all the issues involved and make us feel comfortable with all the options that were available to us and what each option would gain us for the money that we would be spending. I feel confident that he was trying to help us keep our out of pocket expenses to a minimum and at no time did I feel pressured in any direction. They promised to have our air up and running on a certain date and they went above and beyond to make sure that it was done on that date. Lee kept in contact with us throughout the process and the install team (Dave and Dave) made sure that we were happy with the work they did and that we understood how to use and maintain our system when they left. I would recommend Teegarden HVAC to anyone that needed HVAC work done.

This company was referred to us through our home warranty. We needed a new furnace and they stopped in initially to confirm it was dead and then came back to install the new one. The individual who installed the furance took the time to educate me about the process and what to keep an eye on going forward. He also showed up on time, which is very important.