TOTAL HEATING & COOLING

Outside condenser fan wasn't running, tech replaced capacitor. A few hrs later the I noticed the air coming out of the exhaust fan wasn't cool. I placed digital thermostats on return and exhaust vents, they displayed the same temp. I called service tech, he told me to give it some time and let it run; I did. The next day same problem, I called again. Tech was reluctant to believe that the condenser and/or AC unit wasn't working properly as he had done a system check while he was out there. I explained to him the temp going in (return vent) was the same as the temp coming out (exhaust vent). Paraphrasing he said, "well ppl are struggling to keep their homes below 80* today", "your units are working properly but I can sell you a bigger AC unit if you'd like", etc. Basically the guy wouldn't believe me when I told him the AC and/or condenser wasn't working effectively. Finally the condenser fan stopped working again, (which was the original reason he came out) and he said, oh yeah that'll cause problems. No kidding, that's why I called you in the first place. Avoid these guys unless you like wasting money and being talked down to by a tech with "10yrs experience". Thumbs down

Have mixed feelings......they have serviced both my furnace and AC units over the years. Have also bought a gas furnace from them about 3 years ago. They are a very small company and I really liked the service rep they sent out the last couple of years, however he recently left. My biggest beef is I tried to buy two AC units from them recently, and they were priced the highest of the three that bid. Also they were selling Goodman AC units of a lesser quality, I went with Dans Heating and Air and got Trane units for a lesser cost than what Total H and C quoted...and here I was a loyal customer all these years.

Our water heater quit working a few days after we bought our house. Total Heating and Cooling came out the same day and replaced the water heater. The water heater had been installed with no outside drainage and a couple of the pipes were no longer legal. The two men replaced the pipes, and installed a pipe to allow for outside drainage. They were very courteous and got the job done quickly. We've had to call them for a couple of other problems and they are always quick to repsond. I would recommend this company and will continue to use them if needed.

I called the answering service on a weekend and said it was not an emergency and could wait until Mon. I did not expect a call back that day but I had a call from a tech within 5 minutes. I suggested we wait until Mon. and then got a call Mon. morning and was told they would call us that day even though the unit was working and it was not an emergency. I got a call a few hours later and was told we were next in line and then the tech showed up. He was very professional and had good rapport. We asked him about upgrading our filter system and he called us back the same day with pricing and suggested that it would be more cost effective to wait until our next service time to make changes as our system was working properly at this time. We appreciated his honesty and responsiveness.

Very confusing, we had a home warranty which we thought would cover the work. We didn't pay anything to the person who performed the work and he did not make it clear it was not covered by warranty. Two months later we receive a bill in the mail for $140. This was the first we knew that the work performed was not covered by warranty. When I called the male person who answered the phone was extremely rude and referred me to the secretary. The secretary was very nice and I agreed to pay the bill. However, they do not accept credit cards which only complicated things further. They performed the work fine but at least one of their workers is not very customer friendly and there is no excuse for a bill to take 2 months to get to the customer, not to mention they never explained it would not be covered.