Thrasher Foundation Repair - Wichita

Website promises a "thorough" evaluation - actual evaluation provided was minimal, with maximal attempted upsell. Representative informed me, "We don't fix leaks or prevent water entry, we divert the water to drain it." The so-called "solution" offered was to rip up the finished basement carpet and jackhammer the floor to lay a drainpipe from the window area all the way to the sump 50 feet away (which would also require tearing up and through the finished theater room). Like taking a car in for a flat tire and being offered the purchase of a different vehicle. I took down the drywall myself and established that water entry at ground level above the foundation had rotted the frame around the window - replacing the lumber and resealing the egress area will solve the problem. "Solution" offered by Thrasher would have done nothing to resolve issue. Company may well provide services suitable for unfinished basements - however did not make the slightest attempt to diagnose my problem and provide an appropriately logical fix.

Warranty work. Noticed sealant coming loose in a couple of spots. It was very minor, but they noticed that drive had settled slightly and redevelop it. I had not noticed that. It was much appreciated. On time, friendly and polite. Very satisfied.

It went great, the service technician was very friendly and knowledgeable. Answering all questions asked. I was very satisfied.

They were proficient and finished the work in a timely manner.

Randy and his crew did an outstanding job. As with any construction project, snags are expected. We ran into a significant snag with state of my foundation. Randy stopped the project until he could discuss the situation. He offered a plan that allowed us to move forward. Plan B worked great and the job was completed. Hats off to Randy and his crew

Tyler was very professional and polite. He kept us informed on the operation and when they would return, which was very much appreciated. Tyler and his crew worked during 10° weather, all the time dedicated to getting the job done. Also they brought out a large piece of an old blanket type insulation from the crawl space and it froze to the ground and I told them just to leave it that we would take care of it. But when they left they had removed that piece. Tyler and his crew were remarkable!!!

Crew was well organized; a coordinated effort. Project was completed in less time than anticipated, while maintaining quality. Very good on clean up, as well.

You've heard the phrase "Slam Bam Thank You Mame" ? I felt they scammed me out of over $20K. Their work was not only sub-standard, as I have subsequently learned, but overpriced and ineffective for the problems within my home. They admitted their work caused subsequent problems in my garage area and sent a crew out to insert a foam in the flooring there and caulk cracks. However work they did in the basement was not only ineffective but they blamed soil conditions and my limestone rock foundation....now saying they can't do anything about this type foundation. They installed 4 jacks in the basement...did not secure them to a secured beam, did not ground them in cement or even crushed rock--but used unopened bags of river rock---like used in landscaping!!! Since May, one of their jacks has completely come loose and just jiggled when grabbed. Before contracting with Thrasher, I received another inspection and estimate from LaMunyon Co out of Clay Center KS. They HONESTLY told me they could do part of the work needed but listed other type contractors I'd need for the additional work. Thrasher's slick salesman initially tried to sell me on a $40+K project, which I immediately said I could not afford (I basically live off Social Security and am a widow) He then modified and brought it down to 30K+...still no can do. He then gave the bid I accepted and when I asked--more than once--"will this take care of these problems?" He assured me then proceeded with pressure telling me that if I signed the contract right then I'd get a 15 % discount. That was last Spring and their crew came and did the work on May 18th, took them 2 days. In August, my floor were worse and I had multiple cracks now in my walls. Door were not latching and locking and one garage door was not working properly. so I contacted Thrasher's Customer Service. "Oh so sorry", "we'll get a manager right on this" blah blah. Finally Sept 23rd some one came for a look-see. Left saying he'd discuss with a manager and get back to me. Oct 1st, the initial salesman calls me derating me for not taking one of his more expensive bids, and his attitude was "you get what you pay for" Oct 8th that guy's manager calls me, discusses the situation. Oct 24th he calls back and makes an appointment to come see for himself on Nov. 2nd. He was a no show Another manager contacts me after I called the company and "let them have it" and showed up on Nov 3rd saying the other guy was ill. That's when the repairs to my garage floor got scheduled, him telling me this was costing them about $5000, but again nothing could be done about my limestone foundation however they could put in more jacks and estimated an additional cost of $28K Nov 19th the foam was inserted in the garage floor. Needless to say....I have contacted an attorney regarding this situation. Via Angie's List, I located a couple other foundation contractors...one, like LaMunyon was HONEST and said the work was too extensive for what they did. The other is Leading Edge Enterprises...who promptly answered my inquiring, sent a knowledgeable contractor here to inspect, then estimate with no pressure or gimmicks....work is proceeding very well at this time....I'll let you know the results when complete.....

Overall went smoothly. They were able to get me on the schedule and work done quickly after I finally selected a company. I had 4 bids on the work. KS Basement was the 2nd lowest. I went with them because of a longer warranty and included a sump pump replacement.

I waited 1 month for the initial estimate to repair basement. Initial phone call friendly. When gentlemen showed up for estimate, walked off property and said he wouldn't come in house/basement to look at anything with no reasoning other than they should have told me over the phone that they were not fixing any basements in the area of where I lived. Thanks for a waste of my time. Very disappointed.

Very smoothly and timely. We had the estimate done during negotiations on the contract of the house we bought. The job was done after the sale. The crew was on time (early in fact) courteous, professional, and personable. The job actually took less time than expected to complete.

Workers were very friendly and very informative. They worked fast, did a good job and cleaned up the mess very well.

On time, very efficient, cleaned up the work area and explained the details clearly.

Salesman was well learned on the subject. Crew was communicative, on time, experienced, skill and respectful. When the job was completed, one could hardly tell they had been there.

Even if the weather didn't cooperate for the outside work, they still came and did what they could, and were very willing to do it in order to get the job done.

Crew of 2 very professional, steady workers, dealing with 100% temps and humidity. Kept area cleaned up wall, were courteous and helpful.

Workers were on time, took time to explain what work was to be done and how much time it would take. 2nd crew same as first. Both crews drove 3 hr to work site.

These guys know repair business and how to do it.

The repair men were fast workers. They did not have to figure what to do. They did a great job. Cleaned up all the mess and explained how the pump works.

They were ahead of schedule, so they got to come a few days earlier. The guys were very polite & friendly, seemed to know exactly what they were doing, Job was done in a few hours.

Salesperson was prompt and explained the entire process. Office called me to confirm appointment and the construction crew and you could hardly tell any work had been done. Cleaned up area!

Workman was on time, pleasant, worked fast and cleaned up. I did not get estimates from others.

The contact with the company and their workers was excellent from start to finish.

The employees were friendly & on time. They were informative & honest about what they could provide. They wored hard & were mindful of the rest of the yard.

I had a unique situation in my basement that has caused me a lot of problems with plumbing and my sump pump. I had the plumbing repaired by a plumber but still needed a new sump pump pit, pump, and concrete. All of the above was installed, and the 2 guys that did the work did a great job and left very little mess. I am looking to use Kansas Basement and Foundation to lift the corner of my garage in the near future if this foundation problem persists. I did feel the price was a bit high, but in Wichita, you either get the best or you get the worse. My first plumber was the worst, so I refused to settle for anything less than the best I could find..