Thomas Transfer & Storage Co Inc

unknown

Their movers were polite and respectful. Their packers were quick but broke a few small items one of which we were unaware.

Like I said, they were suppose to be there at 8am but, did not arrive until 11am - Late! Then they told my father that they had a job in the afternoon that they had to get to as well so they left early. What did this mean to me and my belongings? It meant that they did not wrap anything like it was suppose to be wrapped and many items were left completely unprotected. Most items looked as if they were simply tossed into the storage POD when we opened the door to unload it at it's final destination. Items of furniture were stacked on top of other items that should have never had anything on them. Antigues were heavily damaged and some items were broken completely. All together 36 items were damaged from slight to irreparable - I have pictures of everything as we unloaded. This was like an archeological dig as we unloaded the POD and sifted through the broken parts of furniture scattered around. It was also heart wrenching to see your valuables treated with such disrespect by what was suppose to have been a professional moving crew. The worst part is that when going through the chain of command at United/Mayflower moving services and calling one claims person after another, we were actually yelled at and hung up on with one person going so far as to blame us for not using their "full service move" even though one wasn't available for our time schedule. Every person we contacted said that they could not be held liable and would not accept fault. The crew leader in Wichita Kansas told us that we should have known better and purchased additional padding. Unfortunately, that offer was never made and the cardboard padding and rug pieces that we left was barely used. At this point, 6 weeks after our move to Hernando Mississippi we unfortunately still can't complete our move because our furniture is to damaged to put away properly. We are currently in the process of getting an appraiser to inspect the furniture and give us a dollar amount in case we are required to go to court. Our ballpark estimate is about $20,000 dollars in damage.