New Image Roofing & Construction

Ridiculous bid, even though I was personally assured that "we take care of you." Owner is friend of a friend. Bid was so out of line, that i pursued another company, who gave me a fair bid, and looked for repeat business from me, instead of a one time 'hit' job....which New Image tried but was stopped...by me

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They did a wonderful job on our roof, and finished it quickly after the storm. Unfortunately, it took them 9 months to finish the rest of the house. Granted, our entire neighborhood was hit and needing services, and materials were hard to come by, but still, it took an overly long period of time to finish the job, and quite often when they said they'd be here, they didn't show up until days later. They did not do a good job of clean-up and we had to ask them to return several times to fix things that weren't done right in the first place. We would probably ask them to do our roof again if we ever needed it done because they did an exceptional job on that, but I think we'd choose someone else for siding, painting, etc. One plus is that New Image went to bat for us with our insurance company, which balked at paying for some of the repairs. They were able to secure full replacement and we didn't have to mess with the insurance issues, which was a big plus. All in all, mixed feelings. I think our experience would have been different had it not been for the fact that there were dozens of homes needing repair. They tried to do too many, and EVERYONE ended up having to wait for months.

Very professional, nice crew great cleanup!

Fantastic.2 days from start to finish.

The time he was here was good, however he never came back with the estimate after saying he would provide one. Never returned my calls.

1st time: Worked with Alex. He was the one that come out to give us a quote and he and one of the other guys oversaw the work and workers. The quote was professional and in a timely manner, work began within an acceptable time from when they estimated they would, work progressed continuously until it was done. Bill presented professionally and we mailed them the check. If this had been our only experience with this firm then I would give them excellent reviews. 2nd time: Because we had such a good experience with them previously we called them back to give us an estimate on our next statement of work. Called their office, the owner came out and talked with my wife, took measurements for the estimate. Time went on and we didn't hear from them. Ended up calling them 5 or 6 times to get the quote. Finally told them it was their final chance before we went elsewhere. The owner finally came back out to remeasure as he had lost the original information. Got the quote and approved the work. They proceeded shortly afterward. Two workers showed up. Nice enough fellows but as issues developed that we wanted stuff done certain ways then he made fun of my building knowledge and discounted the amount of finish work that was required to do the job properly. Examples of issues: Replaced the exterior garage door (not overhead door) but they picked up one with only one pre-cut keyhole but we had two lock sets in the old door (regular and deadbolt). So they had to get a different one. When they installed it there were gaps between the siding and the door framing. You could see daylight around the door from within the garage. We had them replace additional siding and add some trim above the inside framing which helped a lot. Still have a few spots where sunlight is visible that I intend to foam. The door was also installed such that the deadbolt and its strike plate don't line up so that the deadbolt doesn't work. I'll have to fix that myself also. Replaced the exterior door from the kitchen to deck. Just before the they started tearing out the old door they realized the new one wouldn't fit between the framing studs...so they went and got a narrower door. When they got the new door and before they started to tear out the old one again, I asked if they had verified the height or the door as the trim above the current door is thinner than normal. The new one was too tall so now they had to get a custom built door to size. Would have been nice if they had realized this at the start of the project and eliminated the two week delay. Once the new door was installed, the exterior trim didn't cover the edge of the siding like the old one did. Rather than replace that small amount of siding (about 5" on each side of the door) he just ran a large goopy line of caulking. I don't know what changed for this firm over the year from our first experience where we considered the experience excellent to a year later where our experience was fair to disappointing. Nice enough people and we liked them but this time they just didn't have it all together.

It went very well and I will call them again.

ok. Price was the only reason I did not use them.

The company hired subcontractors, and although I will say that the painters were very punctual, professional and did a very good job, the gentlemen that did the siding were very unprofessional, and although removing old siding and putting the new side up is very noisy, it didn't help that they played their loud boom box (which I called and complained about, after kindly asking that they turn down the volume), and then they were placing items in my neighbors fruit trees, and left their trash laying around the lawn everyday. I did write the company an email, and was told that they would probably not use them again. Overall, the job turned out very nice, and the company rep that worked with us was very nice, very professional, and would come out and check the work being done, inspected afterwards and had a list of 10 things that needed correction/replacement.

Hired New Image to replace roof after hail storm. They came out right away to look over the damage and communicated with the insurance adjustor about some additional cost to replace facia. The facia needed to be custom made and New Image found someone right away to fabricate it and dealt with insurance to approve the cost. Had to wait a few weeks for them to begin work, but was told up front that they were behind because of so many insurance claims in the area. They were good about keeping me informed as to when they could start the work. Very efficient and cleanup was great, didn't find any nails after they were done. Sales rep was out multiple times before, during, and after the work was completed to make sure everything was sastifactory. Would definatley recommend

Work was done in a timely manner. Each team cleaned up work price seems. Comparable to outsets in neighborhood having the same work done.

Initially they were canvasing the neighborhood asking about home improvement projects. They mentioned that they would do free estimates, so I contact them about coming over to look at a small roofing concern. They responded quickly and came over and the professional reviewed the area and took pictures of the damage and indicated that they would review this and get back with me about the estimated cost. About 5 days later I received an email with the estimate. I indicated that I would be fine with that estimate and asked when they would be available to do the work. He indicated that the repair man would be able to come that day if I was available. I indicated that would be fine. The repair man came over that afternoon and spent about 15 minutes repairing the open space and installing new shingles. A few days later the original serviceman called and asked how things had gone and if I had any additional concerns. I indicated that everything had gone very smoothly and I was pleased with the work. He thanked me for my business and asked me to call if I had any future problems with that area or any other areas. Both the original serviceman and the repair man were polite and professional. I thought it took a little long to get the estimate, but everything else was extremely quick. I do think that for the time spent actually doing the repair, the price was a little too high, but overall, I am very pleased with the work and the roof has not leaked again.

We had them bid and then complete the work for a flat, residential roof. Their pricing was by far better than other companies I had spoken to. The sales rep (Clint) was pleasant, responsive, and knowledgable. A different team of folks came and actually did the work. They were on time and worked quickly. A rainstorm interrupted their work on day one or two. They did a good job of tarping the roof to protect my house. Since the work was in progress, they installed some the tapering installation incorrectly causing a puckering under the asphalt. They also didn't do a great job in some of the finish detail. Install team could have been better about cleaning the area when they were done. Clint came out to inspect their work with me. He wasn't happy with how some things had been done and investigated the puckering seam. It took several days to get another team out here to finish up, but he made sure it got done and did not ask for any payment until we were happy. Overall, I guess you have to check up on any contractor. Even though is was a little rough in spots with the install, I would not hesitate to call them again. They didn't argue, just made it right.