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Monkey Bytes Computer Repair

Computer Repair, Computer Sales

About us

My name is Matthew Kesterson and I have been repairing computers most of my life. During these years I have found that most repair shops, whether large or small, charge too much money for what often is a simple repair. Most shops will charge you a diagnostic fee of $69 or more! Our Diagnostic fee is just $20 to cover the time we have spent testing and trying to repair your computer, and that $20 is waived when we repair you computer. If for any reason I cannot fix it, then I charge you just the $20 for the time spent on it. I do not charge by the hour. My goal is to provide professional repairs that are done right the first time and as quickly as possible. We all work to provide a living for ourselves and our families and that living shouldn't come at the cost of others. I do believe that honesty isn't just the best policy, it's the only policy.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

$60 flat fee per computer - Computer repair, virus removal, data backup, hardware & software upgrades. Parts are extra!

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.922 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
9%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
5.0
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Showing 1-22 of 22 reviews

Linden O.
09/2017
4.0
computer repair
  + -1 more
it took some parts and time to repair. communications were slow could have been better but work competed was very good
Description of Work: computer would not boot up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

Paul R.
06/2017
5.0
computer repair
  + -1 more
they fixed it
Description of Work: software problems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79.99

CATHRYN H.
03/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Don't know how to answer first question--it's not a yes or no response. I was pleased to get some help.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Keeley D.
04/2015
5.0
computer repair
  + -1 more
Very impressed with the service and how affordable it was! Was also very grateful that they made an exception and came to my house to fix it as I couldn't disconnect all of the studio equipment to bring it in. They are also super nice and don't make you feel like an idiot as some computer tech guys do if you are not a computer geek. :) Will definitely use them again for any computer issues!!
Description of Work: Fixed my computer so that ProTools and other recording software for my studio run seamlessly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Phil O.
10/2014
5.0
computer repair
  + -1 more
Good.
Description of Work: They work on several of our computers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Dan H.
09/2014
5.0
computer repair
  + -1 more
Took my laptop in Friday afternoon and got it back Tuesday morning. Everything went great.
Description of Work: Cleaned hard drive and loaded Windows 7 upgrade from Vista

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Cory C.
09/2014
5.0
computer repair
  + -1 more
We had a Toshiba 13" laptop and a 17" HP laptop both about 5 years old repaired. The Toshiba needed a new motherboard and there were none new available but did find a used motherboard for the computer. There has been a problem with the computer since but they said bring it back in and they will get it right. The HP laptop had a bad screen and they were able to get a new screen for us with no problem. They were busy and it took a few days for them to get to my computers but they were told there was no rush on them so I didn't press time. It took about a week and a half to get the repairs due to parts shipping. They took good care of us and the prices were about as expected and close to what others quoted... But there was a difference!! They have a policy of charging only $20 to look at a computer to let you know what is wrong and what it will take to fix it. Best price in town for that service! Had we chosen to not repair the computers we would have only spent $40 for both computers for the checkout!! Most want $50 to $75 just to diagnose problems. THAT IS A GREAT SERVICE!! I would happily recommend Monkey Bytes to anyone needing computer repairs!
Description of Work: We had two laptops repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$310

John & Leslie P.
08/2014
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$35

Phil O.
07/2014
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Dan M.
07/2014
5.0
computer repair
  + -1 more
This business got my computer up and running really great, no more popups, got rid of the viruses and gave me some tips..!! I didnt have a problem taking it in as it was a flat rate and I was lucky they didnt need to replace any parts or that would have been extra but it was still cheaper than the last bunch I used!! They were much more personable and I wont hesitate taking it there again nor referring any of my friends!!
Description of Work: removed multiple viruses, malware, popups and adware

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.99

Katherine C.
05/2014
5.0
computer repair
  + -1 more
Had a little problem with communication, their VM box was full. Was treated with respect, all questions answered honestly, new computer works great at a fair price!
Description of Work: They took my desk top computer apart to check on why it wouldn't start. Found a bad power source and after putting the new power source in found that my mother board was fried. They then made me an offer I could not refuse to build me a new computer from scratch and transfer all my files from my hard drive to the new computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Dan H.
05/2014
5.0
computer repair
  + -1 more
My computer wouldn't boot so I took it in to be checked. Received a call the next day informing me that my hard drive was bad and could not be repaired. They installed a new HD, loaded my OS, and some free Malware and anti-virus software plus Firefox software. I was happy with the service provided and the quick turnaround. I plan to take my daughter's laptop in to be upgraded from XP to Windows 7.
Description of Work: Replaced hard drive in desktop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Sandra S.
03/2014
5.0
computer repair
  + -1 more
Fast and flawless.
Description of Work: Monitors replaced on two different computers, two different incidents. You always doubt the easy solutions but both repairs were perfect outcomes. These guys are great, especially compared to the $160/hr folks who take weeks and the still don't know what the problem is or misdiagnose and still charge you for parts and labor. Recommend MonkeyBytes to everyone. HIGH FIVE!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Grant W.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Melody N.
01/2014
5.0
computer repair
  + -1 more
My computer would not turn on. I figured it was something fairly simple and didn't want to overpay so I took it to Monkey Bytes. They quickly diagnosed it and fixed it with some new parts. He also cleaned up the computer to make it run much faster, which was very nice. I would recommend this business for computer problems. I will use them again if needed.
Description of Work: Fix my computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Don H.
12/2013
5.0
computer repair
  + -1 more
very well
Description of Work: Repaired computer - Installed Windows 7

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Teresa A.
12/2013
5.0
computer repair
  + -1 more
This went beautifully. They called back immediately. Kept me up to date during the entire repair. This wasnt the first time I have used them, and it will not be the last.
Description of Work: they were hired to repair my computer and access my passwords.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Carl S.
08/2013
5.0
computer repair
  + -1 more
Matthew, the owner of Monkey Bites is great to work with. He installed the system on Monday and our office was ready for business when we opened on Wednesday. We will be working with Matthew in the future.
Description of Work: Set up a business office with computers, firewall, printer and security cams.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Michael I.
08/2013
4.0
computer repair
  + -1 more
They were very very nice guys and I really wanted them to do well but they took a bit longer with my computer than they said they would and did not solve the problem. Instead they misdiagnosed my problem as a faulty power cord and never fully examined my operating system. I might use them again the future just because they were so nice and their prices seems reasonable, but only if I can't find someone better.
Description of Work: They were tasked with identifying why my operating system was shutting down but they were not able to do so.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$20

sally R.
04/2013
5.0
computer repair
  + -1 more
When we called they were very courteous and came to the house at the time promised. He was here about one hour and our virus problem was solved. Their price was reasonable and the result satisactory, we will call them again when necessary.
Description of Work: 1.Checked for viruses, malware and when located removed same..Added new security where necessary also preformed some needed normal Maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Michael P.
03/2013
5.0
computer repair
  + -1 more
It took them a couple of days of troubleshooting and then decided to reinstall the operating system. They backed up my user data first, reinstalled Windows and then restored my data. I have a few applications that I will need to reinstall, but they did a great job with this. Now my computer is humming along. In spite of the time they spent on this problem, they still only charged me their standard $60 fee. Thanks Monkey Bytes!
Description of Work: Repaired Windows PC that was suffering from stability problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Marilyn K.
12/2012
5.0
computer repair
  + -1 more
I thought this computer was toast. You couldn't get into the internet to save your life! Monkey Bytes fixed it good as new! They said if they couldn't fix it, there was no charge. How could I go wrong?? They fixed it for $60 and it works like a dream. They had it done in one day and I couldn't be happier! Great service. I will definitely refer them to all of my friends.
Description of Work: The computer I took in was not working and they fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

    Contact information

    1219 E Douglas, Wichita, KS 67211

    www.monkeybytesrepairs.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales

    FAQ

    Monkey Bytes Computer Repair is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 1:00 PM

    Monkey Bytes Computer Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Monkey Bytes Computer Repair offers free project estimates.
    Yes, Monkey Bytes Computer Repair offers eco-friendly accreditations.
    No, Monkey Bytes Computer Repair does not offer a senior discount.
    Yes, Monkey Bytes Computer Repair offers emergency services.
    No, Monkey Bytes Computer Repair does not offer warranties.
    Monkey Bytes Computer Repair offers the following services: $60 flat fee per computer - Computer repair, virus removal, data backup, hardware & software upgrades. Parts are extra!

    Contact information

    1219 E Douglas, Wichita, KS 67211

    www.monkeybytesrepairs.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 1:00 PM