Lowe's of E Wichita - KS

Description of Work: Did you know if you are unhappy with your appliance purchase Lowe's will replace it within 30 days of your original purchase date? My first washing machine was too deep for me to reach down to the bottom of the tub to remove clothing items. Oh my! I was scared to pieces worrying about the money wasted on my purchase so you can imagine my relief when Lowe's told me about their return policy! I highly recommend Lowe's where our satisfaction really does matter!

Description of Work: We have used Lowe's.

Description of Work: I have purchased many things the last time was a security light.

Description of Work: Replaced the carpet in the basement.

Description of Work: This was purchased at the Lowes store in Wichita.Ks on W Maize. This address was not listed in the drop down. We purchased a granite countertop and had it installed by Top Masters, the company Lowes contracts with. We sealed it according to directions with their recommended sealer. Within 2 months the countertop started discoloring. We called several times and was told to deal with the installers. Top Masters was very bad about returning calls and it took several calls to get a response from them. They finally came out and tried to strip the counter and had me purchase new sealer in case the first batch was bad. This did not work and the countertop continued to discolor. After several tries by Top Master they told me there was nothing they could do and to call Lowes. After speaking to several people at Lowes thet said they could not figure out why it was darkening and since nothing that was done was restoring it to the original color, and they could not lighten it, they said they would put something on it to make it all dark. The darker color is so different then what I purchased and I do not like it, I told them no. It would be like buying a grey car and having the color wear off right after purchase and being told the only thing that could be done was painting it black. If I wanted a dark counter top that is what I would of purchased. I filed with the BBB and Lowes did not even bother to respond. Now it appears I am stuck with a $3,500.00 mess that I can't afford to replace. The customer service from Lowes and Top Masters is terrible.

Description of Work: We decided to have a couple rooms of vinyl and carpet removed and install laminate. We researched other products / resources and went with Lowe's. The product itself looks great but the estimate and installation has been a nightmare. Mistake number 1: The gentleman that estimated the job was very confident that it would NOT take a full day to accomplish. Mistake number 2: The product was delivered to the installers warehouse and not to the Lowe's store. The contractor said he would have to charge a $58 delivery fee so we went to their warehouse and pick it up. As it turns out, since it was their fault the product went to the wrong destination we should NOT have been charged a delivery fee. Mistake number 3: The installers were to arrive on Thursday, May 10. They called that morning saying they were stuck at another job out of town and will have to reschedule. I now have to work with my boss to take ANOTHER DAY OFF FROM WORK! Mistake number 4: Another installer (independent contractor) arrives early on Friday, May 11. He reviews the product and notices the warehouse did NOT provide the necessary underlayment, quarter round wood and enough transition molding. The installer makes a run to the local Lowe's to pick up the required material. Mistake number 5: The store has to order more transition molding that will not arrive for 2-3 business days. Mistake number 6: Store calls me to say the transition molding will not be in for at least 2 weeks. In the meantime I have to put up with a small mess in my home before the installer can finish the job. Mistake number 7: The installer works alone and now says he will not be able to finish the job in one day. He will have to return on Saturday morning. The job was scheduled to start and finish on May 10. It was finally finished on May 25. I should have been compensated for my additional time off work at Lowe's expense, the entire series of mistakes from Lowe's, and the estimator over promising and under delivering means we will NOT be going with Lowe's on any future installation projects.

Description of Work: My daughter purchased two air conditioners for me from Lowe's.

Description of Work: Installed a new storm door on our house.

Description of Work: purchased a dishwasher they did not install it, we installed it ourselves our plumber installed it.

Description of Work: I purchased carpets from Lowe's of E Wichita.

Description of Work: We used Lowe's of E Wichita – KS for cabinets and countertops six weeks ago.