HERB SNOW & SON MAYTAG

Description of Work: I purchased a used washer a few months ago and virtually immediately needed service under warranty. It was never properly repaired. Last week, the spin cycle failed. Apparently, their idea of "reconditioning" comprised shining up the outside.

Description of Work: .

Description of Work: great to deal with as always

Description of Work: Front load washer assesment loud thumping noise. .

Description of Work: They performed a diagnostic on a refrigerator that was not cooling.

Description of Work: We were having problems with the Self-Clean portion of our oven. We called Herb Snow & Sons. They were out the next day at the time scheduled. Very Professional. Went over the oven operation thoroughly. He found nothing wrong other than Educating the Customer & he spent time doing that. I felt that he was very knowledgeable & I would definitely call them again.

Description of Work: I shopped for a refrigerator at their store. There are no prices posted so the customer cannot comparison shop. You can only hear the prices if you get a salesman to help you. The prices seem to exist in the mind of the salesman, which means they can change without you realizing it. When I saw a refrigerator I thought I might like, he opened the refrigerator door and I noticed the door gasket was torn. I mentioned it to the middle-aged man showing me the appliance. He pretended he hadn't heard me & continued to talk about the good features of the appliance. I discovered that if you see a problem with the appliance they want to sell you and you mention there is a problem they will do the salesmanship technique of pretending you didn't say anything. They just continue on. This appears to be a method of operation by a salesperson where if they pretend they didn't hear you, you will not want to feel embarrassed by continuing to repeat yourself. They seem to hope that by ignoring the problem you discovered they can re-focus you toward the positive things they want you to see.

Description of Work: Repair to leaky refrigerator.

Description of Work: When we made the call to Herb Snow & Son inquiring about service for our 20+ year old Amana refrigerator we were told the charge would be $49.99. We were not told that was only for the serviceman to come to our house, not there was a minimum of $25 for him to check the refrigerator out. When we complaiined, we were told there labor charge is $100 per hour charged in 15 minute increments. We disputed the charge of $75.10 because we were not told of the minimum labor charge of $25 on top of the trip charge of $49.99 when we called to request service to check the feasability of repair or replacement. The repairman checked the coils & said it was leaking freon & that repair cost would be $799.99. Replacement of a like size unit would be $1,469.99. Then we decided that it was not feasible to repair & to shop for a new refrigerator.

Description of Work: Purchased their new top of the line Maytag fridge, stove, microwave/hood, dishwasher, washer, dryer all brand new for a new home I had built. Herb Snow and Son refused to even honor the original warranty on the products because they were out so many times on service calls. They stopped returning my phone calls. I switched over to Rick's Appliances and they were very professional and understanding of my problem - they had heard it all before from other customers. I finally loaded all of the appliances up and donated them to charity and went and bought all new Sears Kenmore appliances. So far, so good with them.

Description of Work: Our oven is a Kenmore Gas Oven and the valve for the oven had worn out. The repairman, Billy Huffman replaced the valve and checked the gas line in the back of the oven for leaks. He did his job fast and told me every step he went through.