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31 years of trusted experience
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Reviews
2.43 Reviews
Showing 1-3 of 3 reviews
Gary H.
03/2016
computer repair, computer sales
+ 0 moreWe were told they would send and agent out the second time to make sure everything was running appropriately. We've never heard from them since. We are a private practice doctor's office and ended up being without our computer for seven days (it was promised in two). The manager was cold, distant and unapologetic for what was clearly their fault. Issues still unresolved. We bought the new computer on 3/10/16, took in the computer to transfer from on 3/11/2016. It is now 3/22/2016 and we still are waiting for the agent to call to schedule a time (as promised by the manager) to fix the unresolved issues.
Description of Work: Bought Dell computer from Best Buy. Geek Squad transferred programs and data from old to new computer. Computer crashed while they were doing the transfer. Sold it to us anyway. Agent came out to see why new computer was not working. Told us it kept crashing and that they should have never sold us that computer. Had to return it and start over.
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$1,160
Betty C.
02/2012
computer repair
+ -1 moreI had an appointment scheduled for December 1st with the Geek Squad. I got a call that day from a number in Florida that they were cancelling the appointment. I called the Wichita number I had to reschedule and was told that it would be sometime next year before they could do anything and did not offer to reschedule my appointment. I did not receive a satisfactory answer from them any of the three times I contacted them. I would not hire them in the future.
Description of Work: I had them scheduled to do some computer repair.
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Dick R.
10/2009
tv sales
+ -1 moreThey were not knowledgeable. They were not like the kids they show on the TV commercials. The guys that I dealt with were pretty poor. After we settled on a price and I bought the TV and I also bought a Bose sound system. I did my homework, knew about what it cost, knew what I thought I wanted to pay for it, and went at it. I ended up buying a 60 inch projection Sony SXRD TV. We made an agreement on the installation after we settled on the price and they were supposed to do certain things and they didn't do it. I had to call back and complain and get a refund on my installation. They had several different levels of installations and I had the top one. When the guys came out here, they proceeded to talk me out of that. I did because I realized that they were idiots. I didn't want them to do that and end up getting myself into more trouble. I had to go back and get the refund on the actual installation that they did and I also got a warranty with it. I will have to deal with them on the warranty next year and see what happens there. I wasn't happy with them and I don't think they were knowledgeable. I will not buy from them again. I may buy something small like a CD.
Description of Work: I bought a Sony TV at the store three years ago in August.
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$3,500
Contact information
2111 N Rock Rd Ste 121, Wichita, KS 67206
www.geeksquad.com/repairLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
TV Sales,
Computer Sales,
Appliance Sales and Installation,
TV Repair,
Stereo and Home Theater Systems,
Camera Repair,
Auto Radio Service,
Appliance Repair
FAQ
Geek Squad - Best Buy is currently rated 2.4 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Contact information
2111 N Rock Rd Ste 121, Wichita, KS 67206
www.geeksquad.com/repair