Budget Heating & Air

This company was sent out by our home warranty company. It took multiple phone calls to finally get in touch with the owner (Jason). I was a little confused when I called the number given to me by the warranty company because it was a cell phone with a personal message, not a professional message, so for awhile I thought I had the wrong number. I finally wrote an email that I found on the companies website complaining that no one would call me back. Within minutes of sending it I received a phone call. The owner came out, he seemed like it was a bother. We discussed options for replacing the heating and cooling system and he gave me a coupon for a "seasonal maintenance check". I called back about about a month later to schedule, left a voicemail and he never returned my call. I will never hire this company for anything. He obviously doesn't want business. I'm happy to deal with someone who actually likes their job and wants to help.

My furnace fan started squealing on Sunday night. I had the furnace cleaned and checked about 10 days ago. They said it was in good shape. When I looked at the insides of my furnace when the sqealing started, the fan was dusty. I managed to get a few drops of oil in the fan motor. It would work for a while before squealing. I called my insurance company. They called and faxed Budget. I waited for 3 hours. Nothing. I called the insurance company back, they said he would be out first thing in the morning. They called and came out. He oiled the fan too, and told me to run the fan on "fan" on the thermostat. It would run better. He said he would be back wednesday morning with a new fan motor. That worked ok, till Christmas eve, at 7 pm. The motor died. I had to run my electric stove to keep the house from freezing, with fans. I called them 2 times wednesday, no answer. It went to voicemail. It is Thursday, and I called again. No reply. I called the insurance company back they give him 2 hours to call them or me to get it done or reason why. No word from them. I will be without my furnace for 4 days if someone gets here and fixed yet today. VERY UNPROFESSIONAL. They should have called and given a lame excuse if they did not feel like doing it during the holidays. The heating and air business is not 8 hours a day, unless you do not care to make money. This man and his wife team ( a woman showed up with the man, Jason ) are not interested in being professional. I do not recommend them for anything. 

Update: The insurance company finally got a hold of him. (Thursday at 1130 am.) He said he ordered the fan motor, and will be in Friday. He did not call me to tell me that. He stated to me that he would get the motor wednesday. I assumed it was a common motor, and there are 2 huge electric warehouses here. The insurance company said his company probably has to buy from a certain place. This is a mom/pop operation, they should get the parts from a local place, especially if it is rather an emergency to the customer. The insurance is paying them anyway. I may update when they finish the job, hopefully on Friday. I have been stuck at the house for 2 days waiting on them.

No initial problems getting them to come out after Labor Day.  They diagnosed the problem and said they would be back early the next week to replace the leaky evap coil.  After a week went by I started calling them.  3 phone calls with no response.  I also called the home warranty company, who said they had not received any diagnosis or request for parts.  About 2 weeks after the initial visit, they returned to replace the part.  At this point, I shrugged off my qualms and would have used them again.  However, 6 weeks later when I turned my furnace on for the first time, there was no heat.  I paid another $60 deductible to have a separate company tell me that my gas was turned off and my pilot light was out.  No one else had touched the unit in between these calls so I can only assume it was this contractor.  For what it's worth, the second company says the evap coil looks to be the right size and installed correctly.