The work performed was completed in the time frame promised, although how much of the work was actually needed.
Description of Work: My wife took her Ford Taurus to them to have the brakes checked. The vehicle had under 34,000 miles. I was not aware of repairs they told her were necessary or the amount she was charged till after work had been done. They told her both front brake rotors were bad and had to be replaced. She was charged to resurface brand new rotors and charged to install the rotors. The final insult was to be charged to pack front wheel bearings on a front wheel drive vehicle that does not have wheel bearings. I think it is a crime for any business to knowingly take advantage of people and to just out right cheat them on unnecessary repairs and replacement of parts or to charge for services that can't be performed such as packing non existing wheel bearings. My wife thought she was dealing with a company that was fair and professional. I would not recommend this business to anyone.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$300
Sara E.
03/2013
1.0
auto body repair, auto detailing, auto repair, glass repair
 + 2 more
After getting my vehicle assessed by my insurance company who was there, I had Auto Masters do the work to repair the body and glass damage due to the hail storm. After picking up the vehicle I noticed several missing parts (the hood liner was gone), unfinished work (did not reattach moldings under hood, missed haill dings, did not completely buff the vehidle after waxing it), broken peices which were not before the storm (hoot-mounted windshild sprayers had been broken then glued back into place as a fix--which in hot KS weather doesn't last long!) and defective parts on my vehicle (windshield glass). I took the vehicle back for them to be addressed and they were willing to do the repairs. (which included replacing the windshield a second time bc they put defective glass in it.) After having some of the repairs finished, I had to bring the vehicle back again because parts had to be ordered--which is understandable. Now, the windshield (which was replaced twice!) is leaking.
Description of Work: Body and Glass repair after a hail storm.
Rating Category
Rating out of 5
quality
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$4,000
Sarah H.
06/2012
5.0
auto repair
 + -1 more
They were good. Price was fair. I would use them again.
Description of Work: I used Auto Masters LLC in May 2012 for oil change.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Auto Service,
Glass and Mirrors,
Auto Detailing,
Auto Body Work,
Auto Radiators,
Auto Transmission,
Auto Towing,
Auto Tires,
Auto Painting,
Auto Mufflers
FAQ
Auto Masters LLC-Northwest Wichita is currently rated 2.3 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: Closed
Auto Masters LLC-Northwest Wichita accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Auto Masters LLC-Northwest Wichita offers free project estimates.
No, Auto Masters LLC-Northwest Wichita does not offer eco-friendly accreditations.
No, Auto Masters LLC-Northwest Wichita does not offer a senior discount.
Yes, Auto Masters LLC-Northwest Wichita offers emergency services.
Yes, Auto Masters LLC-Northwest Wichita offers warranties.
Auto Masters LLC-Northwest Wichita offers the following services: Auto repair, glass, detailing.