About us
Business highlights
36 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Senior Discount
10%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
2.810 Reviews
Showing 1-10 of 10 reviews
Jennifer M.
02/2019
appliance repair, heating & air conditioning/hvac, small appliance repair
+ 1 moreI used this company a couple of times when our heating or a/c went out as they were who the original owners had used. They replaced an a/c unit for us when the old one died, but I later found out when it needed a major repair that a) the unit was not under warranty as the installer hadn't sent in the paperwork for it, but that it had been installed incorrectly, was not up to code, and the coolant had not been added properly, causing us to need an expensive repair only a couple of years later that should have been covered by a warranty, but that we had to pay for out of pocket. Also, when our furnace broke, I was informed that the problem was very serious and potentially deadly and would cost $2000 to fix. Something about the exchange just gave me a bad feeling, so I called for a second opinion. It turned out that the issue he had "found" was fine, and that the real problem was a loose screw that was allowing air into the unit. In two minutes a new screw was screwed in and our problem was fixed for $80. We also discovered that previous work that had been done was again no to code/not done properly and had to be fixed. I would not call this person again. We have had far more success with other businesses, and I feel confident that they are doing the job right.
Description of Work: Furnace repairs
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Michael B.
06/2016
heating & air conditioning/hvac
+ -1 moreThey were able to get my air conditioner working again. Did what I expected them to do, and even applied a discount off my final bill.
Description of Work: Repaired air conditioner.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$245
Allen S.
06/2014
appliance sales
+ -1 moreIt didn't go as they do not provide 24 Hr. emergency service as the ad leads you to believe
Description of Work: NOTHING !! Is the point here. I have used them in the past and always thought they did great work. The PROBLEM is their Ad in the Yellow Pages. When my AC went out the first week in june during the 90+ temperature I called them after 9:00 PM. Their Ad states "Immediate Service" call 24 Hours. They need to change their Ad to state they DO NOT provide emergency service after 9:00 PM !! They say leave a message and someone will call you at 8:00 AM the next day. I ended up calling a company that really does provide Immediate Service after 9:00 PM.
| Rating Category | Rating out of 5 |
|---|---|
| responsiveness |
Yes, I recommend this pro
William & Nancy R.
01/2014
appliance repair
+ -1 moreWas persuaded by the serviceman to go ahead with the repair even though I questioned the cost of $235 to repair an older washer, knowing that I could replace it with a brand-new washer for approx. $450. He said the newer washers wouldn't be as reliable as my older one so I should repair it. The repair was the R & R drive, which I didn't know what that was and just took his word for it. I actually only joined Angie's list five years ago with the specific intent of writing a review for this company and then time passed and I never did. I was cleaning out my old tax boxes today and found the invoice and again got agitated enough to go forward with the review as I feel like I was totally cheated and misguided and want the public to know about my experience. Because the repair took less than ten minutes, I looked up the part that was used to do the repair the next day and it was only $13.95, yet I was charged $257.10. When I called to speak to management, they would not return my calls. BEWARE!
Description of Work: Washing machine repair
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$257.1
Mark B.
12/2013
appliance repair
+ -1 moreProvider agreed to call 20 minutes before arrival so we could meet him at location of repair. He called at 11am stating "I'll be there in 2 minutes" .... when informed that it would be 20 minutes before we could get there he said, "just forget it then and hung up". The technician would not answer a return call and a call to Steve, the manager, got no results. When told that we were between a rock and a hard place because if they didn't come fix our oven today we'd have to wait another 2-3 days to schedule someone else his response was, "I don't care who you pick, why don't I refer you to someone else". I think they just didn't want to take our small job today, perhaps they had bigger fish to fry. I've never had such a negative experience just trying to hire someone. I have no idea whether the quality of their repair would have been good or not, but we waited 3 days to get them here and now we have to start over.
Description of Work: Ultimately didn't show up for appointment.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$50
Lindsey C.
07/2013
appliance repair
+ -1 moreLOVED Them! Terry was very professional and helpful. They replaced our unit late in the evening on what was the hottest day yet this year. REALLY appreciated the work and time spent!
Description of Work: diagnosed failure with our air conditioning unit. Replaced outdoor unit and serviced lines.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,500
Response from Appliance Doctor, Inc
Maria C.
03/2013
appliance sales
+ -1 moremy sister called to make an appointment to have her refrigerator serviced. At that time she asked about the cost and the company stated they were unable to give an amount until they looked at the refrigerator. She did notify them that she had a had coupon for 50.00 of the service call if I she had the part replaced by them. The gentlemen came and was there and after 10 min stated that the thermostate was out and to replace it would 300.00 and that the part was 150.00 and he didnt have the part and would have to go get it. He returned with 20 min with the part and replaced it. After he left she noticed that he left the receipt of the replaced part that he had purchased from the part store and it was 35.00.!!!!!! And that time she did not receive the 50.00 credit for the service call. She called several times regarding the price that they had determined. the part was 35.00 and they charged her 150.00 plus the service charge of 150.00 without a 50.00 dollar deduction for coupon. I was there and listened to the phone conversation and the man was rude. Saying he did not have a set price on services it just depended on what the technician decided on the work done. And told my sister is was basically her repsonsibility to show the coupon and to make sure the charges were done correctly. He then proceeded to say that he would reimburse the 50.00 which to this date he has not done so. She said she would NEVER recommend this company to anyone and especially if they do not have a specific price for services and it depends on a technician to determine the cost. She felt that she was taken advantage of.
Description of Work: Installing a thermostate in a refrigerator
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$300
Adrienne T.
12/2012
appliance sales
+ -1 moreOverall, the dryer repair man was professional, punctual and up front about costs--everything I would want a repair man to be.
Description of Work: We had two different service repair men out for both our dryer going out and our air conditioning (unrelated and coincidental that they went out at the same time). I will review the dryer repair services. The repair man figured out that our dryer's motor was the problem and told us that it would be about the same to fix it as it would to replace it with a similar basic model. He gave us lots of tips to save money in purchasing another dryer and told us where to get secondhand ones. He suggested Appliance Doctor of course, but he was not pushy and suggested several other places as well.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$25
Adrienne T.
12/2012
heating & air conditioning/hvac
+ -1 moreOur A coil was leaking on our a/c and we had this company out to service it. Originally they told me that only the A coil needed to be replaced, but I stupidly asked about the outside condenser unit as well. He said that ours was very old and that it would improve our house's re-sale value to replace it, but that it was not bad. I then asked how much it would cost to replace it and he told me $4200. I did not do any research and thought that that seemed reasonable. I later learned that our friends with the same size or bigger house were able to put in an entire new HVAC system for about the same price. I tried to ask the Appliance Doctor guy if he could give me a better deal and he told me he couldn't. Then, I asked if I could just replace the A-Coil and they said no because the condenser was bad, but when I reminded him that it was I who suggested replacing the condenser, he acted defensive. Then, he agreed to just replace the A-coil and once that was replaced and we turned our a/c on, it shorted out. We called up the Appliance Doctor a/c guy and he said that the condenser had just gone bad. I asked about the odd coincidence and he pretended like it just happens that way. Later, we had an electrician out who confirmed our suspicions that it most likely had something to do with the installation of the A-coil. At any rate, we ended up getting the whole A/c replaced because we were too nervous to bring another company into it, afraid that they might just point fingers.
Description of Work: The Appliance Doctor came out diagnosed the leak coming from our A/C and ended up replacing both the outside condenser unit and the A-coil.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$4,200
Sonni W.
01/2009
appliance sales
+ -1 moreI'm glad I found this company, and will recommend them to friends! Very nice people, and willing to work with you!
Description of Work: I was at the appliance crossroads between purchasing a used washing machine or getting my 10-year old washing machine fixed. After having a bad experience with a repairman from a different company, I drove around Wichita and looked at various repair shops for a used washer. I wasn't impressed with the selections many of them had. I drove around some more and found this company (Appliance Doctor) on the corner of 13th and Mosley. Although they were about to close up shop and had locked the front door, the repairman that was leaving saw me walk up to the building and called the office manager inside and asked her to open the door for me. She let me in, and asked one of the shop guys - Terry - to escort me to where the used washers were. It was apparent they were closing up, but they accomodated me anyway. Terry took me to the back of the shop where they had the best selection of used washers I had seen in town. He even took his time with me and didn't rush me - even though they were technically closed. Terry allowed me to bargain with him, and even let me put $80 down on a washer I liked. He said they would have it delivered the very next day! I told him to wait till that Friday, and he was fine with that. The washer I purchased is only a couple of years old and in good condition. It washes my clothes very fast and even better than my old washer did. Terry took his time to explain the differences between each washer and was careful to stay within my price range. The office manager was very nice too! They delivered the washer right when they said they would, and removed my old one - which was still full of dirty water since it wouldn't drain in the first place!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$250
Contact information
1309 N Mosley, Wichita, KS 67214
www.appliancedoctor.infoService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
8:00 AM - 12:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Appliance Repair,
Heating and Air Conditioning,
Appliance Repair - Small,
Generator,
Appliance Refinishing,
Lamp Repair,
Handyman Services
FAQ
Appliance Doctor, Inc is currently rated 2.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Appliance Doctor, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Appliance Doctor, Inc does not offer free project estimates.
Yes, Appliance Doctor, Inc offers eco-friendly accreditations.
No, Appliance Doctor, Inc does not offer a senior discount.
Yes, Appliance Doctor, Inc offers emergency services.
No, Appliance Doctor, Inc does not offer warranties.
Appliance Doctor, Inc offers the following services: Home repairs services for all major appliances, Repair and replacement of heating and air-conditioning systems, installs new home heating and air-conditioning and light commercial HVAC.
Contact information
1309 N Mosley, Wichita, KS 67214
www.appliancedoctor.infoService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
8:00 AM - 12:00 PM