Alternative Plumbing Heating and Air

I gave Ben Pennington my credit card number at the beginning of the project and then decided to finance the purchase at better interest rates through a finance company affiliated with his company. After the finance company paid him for the job, he then also charged me on my credit card. First he stalled me and claimed it was a mistake and that he was trying to get the money credited back to my account. After two months he does not return my calls or emails and I have had to file charges with the DA's office and disputes with both the credit card company and the finance company that paid him on my behalft. I suppose he must think I won't minde being chared double for the job. I would never do business with someone you can't trust.

Ben unexpectedly showed up the day after I called with a window unit so that it would be cool in my house, until they could install the new unit. He promised me that he would be here on Monday at 10:00 AM and showed up on time with his full crew. They all went immediately to work, and I was amazed at the professional way they completed their work in such a short time. He promised me he would get me a unit with the same capacity and warranty (Made in America) as the other people I contacted for an estimate but for less. He not only came in several hundred dollars less with the exact same warranty, but included a ultraviolet air purifier, as well as a water pump to remove the condensation to a drain instead of outside my house like my old unit. I'm older and about to retire and I haven't bought anything on credit since I was laid off over a year ago, so I don't have a credit rating. He worked out a payment plan instead of making me apply for financing which saved me a lot of money on interest. A handshake was all that was needed. Good to see there are still some good old fashion merchants still around that are willing to work with their customers on an individual basis. I told him that I had a hard time changing the filter where it was located on my old unit, so he relocated it to a place that I could just slide out the used filter and put in a new one. He then had me contact his wife who takes care of the vent cleaning side of the business and she also came in $50.00 less than the other bids, because she gave me a discount for my doing business with them. He and his workers were friendly, courteous and hard working. Then he came back on Wednesday to check if everything was working properly. In the future I will not hesitate to call him for any maintenance on my new heating-A/C units but also to do any plumbing and fireplace work I need to have done. What a great experience!

The company showed up in a timely manner. they were completely professional and had my system installed in a matter of hours. I would suggest them to any of my friends and loved ones. Their prices don't brake the bank .