A nightmare. In my profession I have moved many times, and I have never had a move like this. Before the move, everything sounded good--the office staff was pleasant, a bid was given in a timely manner. On the moving day, they showed up to help provide both help in packing and moving. The total time to load was 12 hours--I've never had it take this long to load me--I am just one person in a house, but just one person. The people who were loading me were not experienced--I have a front loading washer that needs to be bolted to protect the drum in the course of the move, and the person trying to do this had no idea how to insert the bolts. The supervisor was present for about two hours and then he left--after this, things just went further downhill. Unloading took 13 hours. The supervisor only sent one dolly/hand truck with the helpers, and one of the helpers was in no physical condition to help very much at all with unloading. Midway through the move, the moving company tried to cancel the binding estimate they had given me and wanted to charge me more for the location of the apartment--this is something they never inquired about and never checked into on their own volition. a In the end, they ended up not unloading everything into the apartment but instead putting it into a garage I have rented at the apartment complex. My bed was not reassembled, half of a recliner is in the apartment and half of it in the garage, the base of the table is in the apartment and the top in the garage. What finally tipped me into writing this review is that I continue to discover damage to my furniture. A coffee table I built is in pieces. A glider rocker is broken with the pegs of the legs totally disengaged from the holes. The top of the table is scratched whereas it previously had no damage. As I have moved many times, I inquired about insurance, and was told that they had adequate insurance. Reviewing it today, I find that this was limited to 60 cents per pound. Additional insurance was available for $33--I should have asked about additional insurance--but I believe knowledge of this additional coverage should have been shared with me without me having to ask. I don't like to give negative reviews--I know how this can harm a business, but I felt after considering this for nearly a month that I had no choice. I will pay myself to get my own furniture fixed--but I have moved many, many times, including interstate, and this is by far the worst experience I have ever had.
Description of Work: I thought very carefully before providing this review. I don't like to leave negative feedback. I am seeking to be as honest as possible. The work this company did for me was to move me from Wichita, KS to another state.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$4,200
Response from Affordable Moving Wichita, LLC
As professional movers we do EVERYTHING we can to accommodate our customers. On this job in particular there was a lot of information that was not disclosed until we were on site to load up for the move (the amount of packing needed, the amount of things that were to be sold and not included in the original estimate but ended up needing to be moved, and specifics regarding the final destination). We did provide a binding estimate, however, that estimate was legally voided when we did not [Member Information Removed] immediate access to your apartment, by definition, any time the back of the truck is more than 100 ft away from the entry door a long haul fee is charged. This [Member Information Removed] is outlined in our agreement and in an effort to satisfy our [Member Information Removed] this fee was waived. The additional 200 ft the guys had to haul back and forth was the cause of the extended time, and the [Member Information Removed] was NOT charged for a penny more than what was agreed upon. In any move there is a chance of minor damage occurring. We heard of no damage until the issue of the long haul was explained to the [Member Information Removed]; however, we sent insurance forms immediately (within the same day) when a claim of damage was mentioned. All insurance and claim procedures are emailed to the [Member Information Removed] when they book with us, in this case 6 weeks in advance of the move. The policy is outlined in bold print and this information is also on our website. All professional movers are federally mandated to provide the 60 cent per pound liability coverage and the [Member Information Removed] had over 30 days to decide on additional insurance and was also informed to call her homeowners insurance if she did not want the additional coverage for her move. The [Member Information Removed] has 90 days from the move date to submit any claim and is [Member Information Removed] welcome to submit the claim, we [Member Information Removed] very satisfied customers and would like to rectify the situation if possible.
LaVella E.
07/2016
4.0
moving companies
 + -1 more
I was very happy with the two men who moved me. They were nice and professional. They were hurrying so fast, they did drop a couple of boxes, but there was no damage. I was told everything would fit on the truck, but was unable to move my stationery bicycle, because ran out of room. I was very disappointed because I had no way to move that and had to give it away to get it out of my home. For the price, they did a good job.
Description of Work: Moved me from Wichita, KS to Independence, KS
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from Affordable Moving Wichita, LLC
Thank you for your review. When taking measurements on what will and wont fit in a truck it can get tricky, we apologize that your bike was not able to fit with the single truck that was booked. If you incurred any cost to get this removed please send us a dated receipt and we will be happy to take care of that.
Joel S.
06/2016
5.0
moving companies
 + -1 more
These guys were very hard workers. They showed up on time, and got right to it. The time they took for breaks was well deserved and not appropriate based on the heat and the work they did. Really a great experience, and a solid deal for the money. We tipped our guys pretty well because we were so pleased with them. We will use them again, and we are spreading the word amongst people we know.
Description of Work: Moved all the furniture from a 3 bedroom house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$365
Response from Affordable Moving Wichita, LLC
Thank you for your review [Member Name Removed]. It is our goal to make your move a smooth as possible, taking the chaos out of moving day is our priority!
Sherica D.
06/2016
5.0
moving companies
 + -1 more
First, I would like to mention that I absolutely hate moving. I imagine most people despise the idea. To be helpful I had my furniture, boxes etc organized packed and ready to go. The guy in charge, I believe his name is Tony, was super nice and very professional. My husband is in the military so sometimes I'm left with task such as moving by myself. Let's just say I move a lot. I can honestly say that I am very impressed with their services and will definitely be using them again.
Description of Work: They did exactly what they came to do which was move my things!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Affordable Moving Wichita, LLC
It was our pleasure to move you. Thank you for your kind words and your military service.
Erika P.
05/2016
5.0
moving companies
 + -1 more
My family recently purchased a new home and needed a very detailed moving job done. We have always moved ourselves, but in this case we had too much to handle especially with having a newborn this go around. We moved from a 3 bedroom townhome + storage to our new home and I couldn't have been more pleased with our experience. After calling several places, we decided on affordable moving based on cost and other reviews that we read. We a 3 man crew (which only cost a fraction of the other companies we called) to save time, I figured if my husband helped that would be 4 people & the job would go by quick. To my surprise, my husband was not even needed! They called when they were on their way, showed up on time and was very professional the entire move. I have 4 little ones and they were very patient with my multi-tasking. After loading & unloading the first truckload we went to the storage unit, which I was sure that there would be some hidden fees, but not only did they go to my storage for free (other than the hourly cost, no additional gas charge), they also helped out in our mild-crisis when the furniture store called saying they made an error and our new living room set would not be delivered until TUESDAY! They called and got approval and picked up my furniture from the furniture store as well with no extra charge... so in reality I saved an additional $100 from my crisis. I had zero broken furniture, all of my items were covered with thick blankets and strapped down. Our movers were constantly moving and going so I felt that I truly got my monies worth. I hope to not move again in the foreseeable future, but if we do we will without a doubt be calling Affordable Moving back. I never write reviews, but after being discouraged with all of the high priced moving companies here locally... I felt compelled to leave some feedback for them. If you're looking, you will not be disappointed with them!
Description of Work: Moved from town home to new house. Picked up items from storage unit & furniture store.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$725
Response from Affordable Moving Wichita, LLC
Thank you for your kind review. It was our pleasure to move your family, we strive to make an otherwise chaotic time less stressful. We hope you are enjoying your beautiful new home.
Vergil B.
07/2015
5.0
moving companies
 + -1 more
unknown
Description of Work: They returned my call in a reasonable time. Due to an unexpected opening in their schedule, two nice men came immediately & moved several pieces of large, heavy furniture from one side of a duplex to the other. They were very quick but careful in handling the furniture.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$140
Sandra A.
04/2013
3.0
moving companies
 + -1 more
I have used these guys twice. The first time was a great experience. They were professional, courteous and moved quickly so they didn't waste any of my time. The only bad thing was they were a little rough with some of the boxes. Luckily, nothing got damaged. The second time I used them was in 2011. Again it was a pleasant experience, until after they were done and gone. I noticed that they had put a huge gouge in the hardwood floor with their dolly. I called them the next business day. No one answered the phone, first time this had ever happened, so I left a voice mail message for them explaining that they had damaged the floor and that the house we moved into was a rental. They needed to hire someone to repair it. I never heard a word from anyone one there. A few days later I called them back. Again, no one answered the phone. I had never had an issue with being transferred to voice mail with this company before. I ended up having to get the floor repaired myself. I'm getting ready to move again because we purchased a home. I will take my business elsewhere.
Description of Work: They picked up our home furnishings and delivered them to our new address.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$260
Response from Affordable Moving Wichita, LLC
Dear [Member Name Removed], I am sorry about your previous experience with our company. We would love the opportunity to earn your business again. Many things have changed in the last 5 years and we would be happy to work something out for your previously unsatisfactory experience.
Tim M.
09/2012
5.0
moving companies
 + -1 more
I needed a couch moved out of my basement and the stairs and turns are a little tricky. I gladly paid the $75 for them to do this for me rather than risk a back injury that could cost me thousands.
Description of Work: Moving a couch out of my basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
randall B.
03/2012
5.0
moving companies
 + -1 more
I thought they were excellent in every way. They came when they were supposed to, and did what they were supposed to, and the price was fair. They did an excellent job for me and I would definitely use them again.
Description of Work: They pulled a bunch of my belongings from one place to another.
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FAQ
Affordable Moving Wichita, LLC is currently rated 4.2 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Affordable Moving Wichita, LLC accepts the following forms of payment: American Express,MasterCard,PayPal,Visa