Justin came out, on time, very professional and sweet. He explained everything he was doing and why. I was so impressed with the customer service I received from Chris that answers the phone and makes things happen to the service! Highly recommend
Description of Work: My refrigerator was leaking
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Danny R.
01/2020
5.0
appliance repair
+ -1 more
An appointment was made quickly and the repair technician was very good about communicating before and during the repair. He was very courteous and professional.
Description of Work: Refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Response from Affordable Appliance Repair
Thank you so much for the review. I am happy to hear that Justin was able to get your refrigerator working again quickly.
Terry P.
12/2019
5.0
appliance repair
+ -1 more
they did a quick , repair and are very efficient, wasted no time , we had a full supply of ice the next day! You cant beat it!! He was very comunicative as he worked, very trustworthy!
Description of Work: ice maker and water supply valve for the Refridgerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Affordable Appliance Repair
Thank you for taking the time to write us a review. We love hearing that you were happy with the service that we provided. We hope you will refer us to your family and friends.
Laurie J.
08/2019
1.0
appliance repair
+ -1 more
Terrible customer service, poor communication and owner yelled at me over the phone and hung up on me, AFTER I was promised to be contacted to reschedule a second appointment after they replaced the part with a faulty part. Terrible experience!
Description of Work: Washer repair
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Affordable Appliance Repair
Mrs. [Member Name Removed] We have won Angie's list super service award for 7 straight years. Our goal has always been and will continue to be to provide the best service at an affordable price to our customers. Mrs [Member Name Removed], My name is Christie Haynes, and my husband is Paul we our the owners of Affordable Appliance.I was in the office when you called yesterday and spoke to Paul. As you stated we had talked earlier in the week and you did request an hour heads up. I told you at that time we could only give a 30min. Notice at the most because we never know how long each stop will take,that keeps our technician from having to wait around between calls. I said if for some reason that the time would not work when he called we could reschedule. Again as you stated Scott the tech. Did try calling you several times but did not get an answer. Our policy is to always call first because we know our customers have busy lives and forgets about appointments. However Scott was in your area so he did go by your house. When you called the office to say that you missed the call we told you that it was not a problem we could get you back on the schedule for Saturday. That should have been the end of the conversation, but you went on trying to engage in an argument. As you stated you called and spoke to Paul 3 times. Paul tried several times to end the conversation and even told you that he did not want to be disrespectful and hang up on you but we did have other customers waiting on hold. Paul told you if you were not happy with the service you might try another company and still you called back 2 more times tying up our phone lines trying to engage in an argument. Our company prides ourself in supplying quality service at an affordable price so that our customers will not only call us again but they will tell all of their family and friends about us. Mrs.[Member Name Removed] at this point you have only been charged a service call which was $32.20 even though our tech. Spent over an hour replacing the bearings in your washer.moving forward we suggest you try another company.
Terry L.
08/2019
4.0
appliance repair
+ -1 more
Excellent, the technician was very knowledgeable and professional. He explained what needed to be repaired and had all of the parts. He also explained what the cost would be before the repair.
Description of Work: Repaired a dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Affordable Appliance Repair
Thank you so much for the review, we appreciate your business.
Jackie H.
03/2019
5.0
appliance repair
+ -1 more
They were prompt, knowledgeable, efficient, friendly and affordable.,
Description of Work: Refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Evon R.
02/2019
5.0
appliance repair
+ -1 more
I was told when I made the appointment that I would be called between 9-12 on Thursday. I was called shortly after 9 by Vince that he was on his way and would soon be at my residence. Before I was hardly dressed (I had been up but am a lounger) he was in the driveway. He came in and asked a few questions as he started unscrewing things. The dog and I got out of his way. Next thing I knew he had a diagnosis for me and how much it was going to cost. In my case a couple of things were wrong. He called to see if parts were available at the warehouse. They were. He left to get them, and said he was stopping to get gas, as well. He wasn't gone anytime at all. Came back in and installed the new parts and put the machine back together. I heard him run some water to make sure it was working OK. Then he hunted me down and explained what he did and he presented the bill and I paid him. ALL IN AN HOUR. AMAZING. I just ran my first load post-fix. Everything's great!
Description of Work: I needed a diagnosis on why my clothes washer was leaking.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Affordable Appliance Repair
Thank you for leaving us a review. I am happy to hear that you were pleased with the service you received, we hope you will refer us to your family and friends.
Dan H.
02/2018
5.0
appliance repair
+ -1 more
Great, he diagnosed the problem, fixed it, gave suggestions to avoid it in the future.
Description of Work: Washer eas not filling with water
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Response from Affordable Appliance Repair
Thank you so mush, we appreciate you taking the time to leave us a review.
Jenni G.
12/2017
5.0
appliance repair
+ -1 more
Scott was great! He was running a little late and called to let me know. He found the problem and not only fixed it but checked air flow to make sure I didn't need to have someone out to work on the exterior vent itself. He was friendly, professional, and very nice to work with. Have an ice maker in need of repair and will definitely hire Affordable again!!
Description of Work: Dryer Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Affordable Appliance Repair
Thank you for taking the time to write us a review, we love hearing from our customers. We look forward to serving you again in the future. Merry Christmas and Happy New Year.
Bill K.
12/2017
5.0
appliance repair
+ -1 more
It went great repaired fast and done right.
Description of Work: Washing machine wasn't draining.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Affordable Appliance Repair
Thank you so much Mr. [Member Name Removed] for taking the time to write us a review, we know this is a very busy time of the year. We love hearing that you were happy with the service that you received and we hope you would refer us to family and friends in the future. Merry Christmas and Happy New Year.
Jack B.
10/2017
5.0
appliance repair
+ -1 more
Ordered parts and performed service 1 week later.
Description of Work: Dishwasher repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$350
Response from Affordable Appliance Repair
Thank you for taking the time to leave us a review, we are always happy to hear feedback from our customers. I hope you will refer us to your family and friends.
Jennifer W.
08/2017
5.0
appliance repair
+ -1 more
They came out the same day I called. The technician called me to tell me he was on his way. It was a simple repair, and he was in and out quickly. Unfortunately the replacement part just happened to be bad right out of the box, and my oven was down again the next day. I called as soon as they opened, and he came back out and replaced the bad part. Again, very quickly. We had a fridge that was not cooling and we wanted to know if it was worth fixing. The $10 trip fee made it worth my while to check. If the trip fee was what other companies generally charge I would not have called. It was nice to have the come out to tell me that the fridge is toast, and not worth the cost of repairs, for an arm and a leg.
Description of Work: Repair oven and refrigerator not cooling
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from Affordable Appliance Repair
Thank you taking the time to write us a review we know how busy life can get. I am happy to hear that you had a good experience with our company and we hope that you will tell your family and friends about us.
Stacy A.
07/2017
5.0
appliance repair
+ -1 more
It has been working better than before it broke!
Description of Work: Dryer repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Affordable Appliance Repair
Great to hear that you are happy with the service. Thank you for taking the time to leave us a review.
Rachel C.
07/2017
5.0
appliance repair
+ -1 more
Terrific! Responsive, reasonably priced, worked efficiently, and effectively.
Description of Work: Digital control board on refrigerator stopped working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Affordable Appliance Repair
Thank you for the review. I am happy to hear Justin was able to get your problem taken care of quickly and that you are happy with the service you received.
Rinda E.
06/2017
5.0
appliance repair
+ -1 more
He was very informative and helped me a lot on making a decision what to do
Description of Work: Needed a refrigerator looked at
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10
Response from Affordable Appliance Repair
Thank you for the review. I hope we can help you again in the future.
Sara G.
06/2017
5.0
appliance repair
+ -1 more
Great service, fair pricing, nice folks to work with. Very highly recommended. Scott will be the first call I make when appliance repair is needed.
Description of Work: Washer Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
Response from Affordable Appliance Repair
Thank you for the review. Happy to hear that you will recommend us to your family and friends
Jennifer O.
06/2017
5.0
appliance repair
+ -1 more
Vince came right on time, diagnosed the problem and ordered the part. The part came in when he said it would and for the price quoted! When it came to changing the part out he was in and out quickly (took washer apart and put back together neatly both times). Now it works great! Wonderful experience all around.
Description of Work: Washer was leaking
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Affordable Appliance Repair
Thank you for the review. I am happy to hear that Vince was able to get your repair taken care quickly and you are happy. We hope you will recommend us to your family and friends.
Lance M.
05/2017
5.0
appliance repair
+ -1 more
They asked me specific questions, and eventually they said the only problems were going to be as expensive as a new fridge. So instead of coming out and charging me, they told the truth and that was the end. That's integrity. So very very rare these days.
Description of Work: Thought we needed work done on old refridgerator.
Rating Category
Rating out of 5
professionalism
5.0
Yes, I recommend this pro
Response from Affordable Appliance Repair
Thank you for taking the time to write us a review we do appreciate it. Our goal is to keep our customers happy and are prices affordable.
Brandon D.
01/2017
5.0
appliance repair
+ -1 more
Went well they found out the issue. Used a cleaner and gave me recommendations on how to prevent it from being clogged in the future
Description of Work: Fix dishwasher that was not draining.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from Affordable Appliance Repair
Thank you for taking the time to give us a review. I am happy to hear Scott was able to get your problem taken care of and that you were happy with the service. We hope you will call us again in the future and that you will tell your family and friends about us. Thank you again. Christie Owner/Office Manger
Kassi M.
01/2017
5.0
appliance repair
+ -1 more
Scott and his colleague were honest, friendly and personable. They arrived within the allotted time and assessed the 'problem' within 30 seconds; that the clothes dryer was in good working order. The problem was the dryer vent hose was scrunched up behind the dyer therefore not allowing for air flow! Not being a technical person, they could have told me anything and I'd have believed it. They were also concerned that I was battling pneumonia. Amazing chaps! Would absolutely recommend this company. Many thanks.
Description of Work: Repairs were not needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10
Response from Affordable Appliance Repair
Thank you for taking the time to give us a review considering your not feeling well. we do love hearing feedback from our customers and I am happy to hear that Scott and Tony was able to solve your problem quickly. We do hope that you will call us again when you have a problem with an appliance. I hope you feel better soon. Thank you again. Christie Owner / Office Manager
Phyllis W.
12/2016
5.0
appliance repair
+ -1 more
Excellent service. Was early for appointment time. Did call in advance. Service technician was friendly, polite, knew exactly what was wrong with my washer after I told him what it was doing. Laundry room was left as clean as when he arrived. If there was a A+++ rating, I would have given that rating. Cannot say enough positive about this experience.
Description of Work: Washing machine repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from Affordable Appliance Repair
Thank you for writing us a review it makes us happy to know that we as a company are doing our job in providing great service. Our number one goal is to provide great customer service so that you will call us again in the future and that you will tell all your family and friends about us. Thank you again. Christie H. Owner/ Office Manager
Linda L.
10/2016
5.0
appliance repair
+ -1 more
Called Affordable at 8:00 am on Saturday.... They were there by 12:30. Who even does that any more?? Scott and Tony quickly diagnosed the problem, they had the part on the truck, and an hour later I am working on the laundry. Great job AGAIN!
Description of Work: Last night I came home to a washing mashing making a horrendous noise and not pumping water....and ton of laundry to do. Cleaned the filters to no avail. It was the drain pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from Affordable Appliance Repair
Thank you so much for taking the time to write us a review. We appreciate our customers and the feedback we get so that we can continue to provide the best service possible. Please like us on Facebook and follow us on Twitter.
Cindy B.
10/2016
5.0
appliance repair
+ -1 more
Great! He located the problem right away and fixed it all in 20 min. Works like it should now!
Description of Work: Repaired washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$68
Response from Affordable Appliance Repair
Thank you for the review. I am happy to hear that our technician Vince was able to get your washer back up and running so quickly. Our # 1 goal is provide great customer service. Thank you again and please like us on Facebook or follow us on Twitter.
Peggy S.
10/2016
5.0
appliance repair
+ -1 more
They did a great job and were able to complete the repair on the initial visit.
Description of Work: cracked ice maker line
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Affordable Appliance Repair
Thank you for taking the time to write us a review. I am sorry that I am just now responding to your review we were having problems seeing our messages. I am happy to hear that Justin was able to get your refrigerator taken care of in one visit our goal is same day service unfortunately it is not always possible. Thank you again and please like us on Facebook or follow us on twitter. [Web Link Removed] [Web Link Removed]
Brian B.
09/2016
5.0
appliance repair
+ -1 more
I would use them again in the future.
Description of Work: I used Affordable Appliance for fixing the washing machine.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair
FAQ
Affordable Appliance Repair is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Affordable Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Affordable Appliance Repair does not offer free project estimates.
No, Affordable Appliance Repair does not offer eco-friendly accreditations.
Yes, Affordable Appliance Repair offers a 10% senior discount.
No, Affordable Appliance Repair does not offer emergency services.