Advanced Resets and Remodels

I would never recommend Advanced Resets and Remodels to anyone. First, the two men who painted my house broke one of the glass panels in my entertainment unit. The men did not inform me of the damage, even though I have an 18-month-old daughter and several pets in the home. Second, one of the men made both my nanny and I extremely uncomfortable. My 20-year-old nanny was home alone with them for most of the day. One of the men repeatedly asked her for her phone number. He also called her over to him on numerous occasions just to talk. When I got home from work, this man stared at my chest for an inappropriately long time. Third, there appeared to be some internal strife. Three men arrived at my house. The driver was very upset because he thought he was at the wrong house. He was only at the house for about 15 minutes and he spent that entire time outside on the phone, supposedly talking to someone from the office. He left the two other workers without a car. The work performed by the remaining two men was very sloppy. They painted over multiple outlets and outlet covers. When they were done, I had to drive them to the metro station! They left their supplies and step ladder on my property to be picked up the next morning. Finally, NO ONE EVER ANSWERS THE OFFICE PHONE! AND NO ONE EVER CALLS YOU BACK. Thankfully, Ms. Ponder sent someone to fix the paint job. She also promised to have someone fix the entertainment unit. Ms. Ponder and the office assistant strung me along for several months. They never fixed it. I would definitely avoid this place. Poor workmanship. Unprofessional. Dishonest.

%I purchased a Groupon for $99 to receive two hours of home cleaning in January of 2012. I called multiple times to arrange an appointment. They never called me back after all of those attempts. I never had the services performed. I contacted Groupon who contacted the company on my behalf. The company never got back in touch with Groupon and has since changed their phone number. Groupon refunded my money 100%. I would never recommend such a terrible company as Advanced Resets and Remodeling.

I purchased some vouchers through Groupon.com. When I contacted the company at that time, they quoted an estimate on the remaining of the costs and set my appt for a Friday. When Friday morning came, they hadn't showed up at my house. When I called them, they informed me they needed to reschedule for Saturday (after I took off work). They were suppose to be to my house around 7:00 am Saturday and did not show up until after 9:00. Two of their associates showed up and worked throughout the day. By the time they left in the evening, they didn't even have one complete wall finished (the job was suppose to be completed in one day). They told me they could come back around 7:00 am Sunday to finish the job. Again, Sunday, they did not show up until around 9:00 am. After working for a couple hours, one of the two workers left to go to another job and was suppose to come back to help finish. After the one associate had been gone for awhile, the other associate came and asked me for my address. Assuming he was giving instructions for one of his bosses to come check out the job, I gave it to him. A few minutes later, he went outside. After being outside for about 30 minutes, I went out to check on him and he was no where to be found. At that time I called Celeste to find out what was going on and she didn't know what was going on. She advised me that associate who left for another job was on his way back. When I went to check to see how much work was completed, they hadn't even finished another full wall. When the associate arrived back to my house, I advised him at that time, he needed to go ahead and back up his belongings and leave. I was not going to be able to continue to take off work for them to come finish when it was suppose to be completed on the original day. I contacted Groupon.com and they immediately refunded our money I paid for our voucher. We have disputed the charges with our credit card company.

I purchased two dealfind vouchers that promised $29 for 3 hours of house cleaning (an extra $10 for living outside the beltway in fairfax). First of all, scheduling was a PAIN. They NEVER answer their phone, or return messages. It took me days of calling to finally get someone on the phone and to schedule, and they had nothing available for nearly 2 months. Here we are, just about 2 months later on the day we scheduled, and nobody has called or showed up. I cleared my whole day today to be here for them. I tried calling them all morning, only to get voicemails in every department. I have finally gotten a hold of someone after trying to call at least 10 times, and they said "something happened to the crew" and said they'd call me back after finding another crew....of course they didn't. I disputed the charges on my CC and contacted dealfind, who informed me this particular business is being investigated by them because they have scammed a number of their customers. Their promotional pricing might tempt you, but stay away! Or you'll get scammed!