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"Quality work"

"I had Geisler Electric come out to my home a few months ago to repair my electric meter. They were prompt, efficient, and did a great job. Today was not the same. I had Geisler come to her house to fix a few light fixtures, in the bathroom , kitchen and carport. They claimed the carport light was an easy fix. The carport light stopped working shortly after they left. It has to be jiggled in just the right way to come on for a while, which is not safe and should not have to be that way. This obviously was not fixed. All that was done in the kitchen was a lightbulb replacement. They told me the lightbulb I had in there was the problem. That may be correct, but they did not spend one whole hour in my home that I was billed for. In my bathroom, the light had stopped working completely, The electricians said I just needed a new light fixture even though the wiring in my house is about 60 years old. I had a new light fixture in my house and looked around for it, and did not know where it was. As I was searching, they told me they could go pick one up at Ace Hardware real quick. I still kept searching for it, but one of them seemed in a hurry to just go buy it. I felt on the spot and I guess I made the wrong choice. When asked what type of fixture I wanted, I said basic, cheap. Because I also had work on my mind, I neglected to ask what it would cost me for them to pick it up at the store. I live in Junction City , Ace hardware is about 8 minutes from my home , they were gone much longer than need be, and I wondered why it took them so long. I wish I would have asked. I do not believe they chose the cheapest because my billing statement showed $80, plus I was charged a large fee for them to pick it up. In summary they did virtually nothing to the carport light, changed a lightbulb, and spent way too long to get the light fixture. This comes to $385? I feel I was taken advantage of due to my situation. I am low income and I am sure by looking at my home they could see."

"It was pretty good."

"Patrick was very nice on the phone and was able to get to the house promptly. He described over the phone what the likely problem was and arrived as scheduled. He checked to ensure electricity working and reset an arc breaker that had tripped and had a "white button" that my college age son had not seen to reset. He also replaced the outlet covers that my son's friends father had taken off to see if he could see a problem before we called to get it professionally looked at. He was at the home approximately 20 minutes. Good communication after as well. My only concern was the charge of $110 for 20 minutes of work to reset a tripped breaker. I live out of state and maybe this is typical charge for this area, but the charge seemed a bit overpriced for the work completed. I will look elsewhere for our next electrical needs."

"The people from Torgerson are amazing! They provide great customer service. I explained the urgency of our project, was put on a brief hold, and was told they would send an electrician within the hour. The technician arrived, discussed the placement of the outlet with the crew installing our wood floors, and completed the installation of the outlet without interrupting progress on the wood floors. We couldn't be happier or more satisfied with the work and the service provided by Torgerson. We would highly recommend them."