WCW Property Management

About 4 years ago I purchased a unit with 3 apartments in it. I decided to have WCW manage it for me. This is likely one of the best decisions I have made. I was new to being a property owner or a landlord. WCW (Mostly Mary Beth) has helped me though all of it, both the good and the bad. Anytime I have a question or a problem or need help, she is always right there for me. When I purchased the property it needed some work. Some that I knew about, and other that I did not. WCW was able to help me find good people to accomplish the work quickly and at a fair price. When some issue came up (a maintenance request for example) they would always promptly inform me, and again give me their recommendations on how to handle it and whom to use. I have always been pleased with the advise. Unfortunately for all investment home owners, there is a fact of life we occasionally have to deal with...... the bad tenant. The ones that constantly complain and feel that nothing is ever good enough. I have had to deal with a couple of them over the years. No matter how much work you put in, or how quickly you respond, it is never quite good enough for them. Perhaps they break a window but somehow they don't feel they should pay for it.... or some other similar situation. While this can be quite frustrating, WCW was always able and willing to deal with the situation so that I would not gain extra grey hairs. Unfortunately for them, I believe it is some of those very same people that are leaving bad reviews here..... it seems that people are only interested in leaving a review if they are pissed off about something. That really sucks for WCW...... they really are a great company to do business with. Don't hesitate..... they are trustworthy, honest, and very helpful. Their maintenance guy (especially Chad) are incredible. quick response and excellent work for a fair price every time. I am beginning to get more properties, and I will be having WCW manage those as well. They really are the best.

Our first meeting was encouraging. The owner, Bill Welch, presented himself as ethical, reliable, and "Christian" . We felt we could trust him. We ended up with druggies & slobs & periods of no income because they were unable to rent the property. We hired them to take the stress off of ourselves, but found ourselves far more stressed dealing with the WCW staff. They were unprofessional, dismissive when we questioned their actions and way off in their bookkeeping. In one instance, fees for cleaning and repairs came out of our pocket instead of the deposit. When questioned WCW just kept saying it was the law, which was not an answer at all. 1099's were corrected after they were mailed out, but no one would return phone calls when incorrect 1099's were received. In other words, they avoid unhappy customer calls, no matter how wrong WCW is. The owner does not want to hear specific concerns from his customers claiming that he knows his employees and what goes on in his company. I tried to unsuccessfully set up a face to face, but he did not want to be bothered.