Pat Plumbing, Heating and Air

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It went very well.

It went real well.

Not a good experience!

When the drain from the toilet backed up into the bathtub, I knew I had to get someone quick. The problem was in the upstairs apartment in my house rented by a couple with a baby. My regular plumber was unavailable, so I looked at Angie's list for a recommendation. Pat the Plumber was listed and came highly rated, though it was commented that his price was pretty steep. I remembered seeing Pat's sign in the yard of a friend, so I called him. He said the same: great work, high price. Pat sent one of his plumbers out within the hour and the issue was resolved quickly. Note to parents: Do not flush baby wipes! I signed up for the $8.95 per month service where they will inspect annually everything to do with the plumbing. They will come on weekends and won't charge you any extra. They also give you a 15 percent discount, which appealed to me the most because the cost was pretty high. Pat's employee did an inspection on the water heater. The next morning I saw there was a little water leaking on the floor where he had installed a drain faucet, at no charge. Pat sent him out, and he came back and fixed that. The same night my renter called and said we didn?t have any hot water. I called Pat around 11 pm and he sent the same employee right away. He had failed to relight the pilot. I was pretty put out. I seriously considered canceling that monthly membership. I had a follow-up visit with Pat the Plumber regarding my dissatisfaction with the inspection of the hot water heater. Pat called me asking for an appointment to talk to me about the issue. When we met he assured me this was not the way his company operates and talked about how he could make it right. He offered me some complementary services, which were generous, and satisfying to me. I will use his services again, knowing my experience with the hot water heater was not typical. The quality of the work done on the original problem was. Pat was very professional and cares very much that his customers are satisfied. Pat also addressed the cost of his company's services. He talked about the quality of their work (with which I can agree), and told me that his technicians go through a two-hour training every week. That's impressive!

Pat the Plumber was so helpful in advising us on what toilet to purchase to avoid repair bills etc in the future. I really appreciated his honesty and helpfulness. The other plumber I spoke to did not offer any advice and didn't even return my call. Both Pat and the plumber doing the installation were so friendly and helpful. We were very happy and would highly recommend him for anyone considering a plumber.

We initially called and there was a slight communication issue, the contact at Pat the Plumber thought we needed some repair work to existing fixtures and Pat the Plumber does not provide free estimates for repair work. I called back and explained that we wanted to completely replace those fixtures and was told that this would result in a free estimate. A gentleman came out who did not seem to be a plumber, but dealt more with remodels. His suggestions seemed very costly and difficult. We tried to ask why the sink and vanity had to be removed, why couldn't they go in through the shower wall and replace the very plain, common white tile when the fixtures were replaced. The estimate was over $2,000. We ended up finding another plumber who did some of the work for about $200 and we paid a handyman friend to finish the tile portion. Overall cost, including new fixtures ended up being about $600. I really feel that the estimator did not understand our wants and I still don't understand how this estimate was so high.

Pat and his crew are always prompt, professional and complete. They wear shoe covers and clean up after themselves. They are real problem solvers and they worked fairly quickly. All in all they are a good value.