MCELROY'S INC

They were professional, polite, and did a good job.

Company has an online request form. They called me in under 30 minutes and the technician contacted me within an hour. Tyler analyzed the situation, communicated with me each step of the way to let me know what was going on and what he needed to do to fix it. He did a great job of cleaning up after the work was complete. I am very satisfied with the work and will consider using McElroy's for any future needs.

They are well known. They are professional, clean and on time. The workers know they are doing.

They did their work perfectly, professionally but they weren't very nice, I even bought their extended service warranty thing for three hundred something dollars a year, and I was going through a really hard time financially because of a lot of doctor bills and took a while to get paid off and they refused to work for me anymore and they refused to return my three hundred and something dollars, I paid three hundred and something dollars to be only put on the top of their list if there was an emergency. I have been really sick I ad been in the hospital I got behind in all my bills no body else treated me the way they did they treated me like I was dumb everybody else said hey we will work it out, yeah we will take a payment,It was thirteen hundred dollars to do the repairs that they did and I had paid additional three hundred dollars they refused return three hundred dollars preparatory customer payment we not only wont return that we don't ever want to see you again and they told me never to call them back again, well it really hurt my feelings especially when I explain to them the situation and then later on which I have ever followed up on this because all of the topic I was so depressed I found out that the work that they did was covered under and home owner policy that I have. I had paid thirteen dollars bill and it was very expensive and I don't think they fix it right because I got water running out of my garage now which I did not had before they were just mean.

They are very professional, timely and do an excellent job.

I went back to them because I’ve used them before. They always give good service before. I’ve used them for just about everything in that line of work like for plumbing, heating and air conditioning services. The only reason that I didn’t use them that one time is because it was a panic situation on a Sunday. Instead of calling them, another provider came out. I opened the yellow pages and they had a 2-page ad but they made a heck of a mess. Then McElroy’s came out the next day when I called them. They had it open in about half an hour. The cost seemed reasonable for what they did. They are a little more expensive but they do quality work. Their response time was very good. They were right on time.

They were fine and they were professional. I didn't get an itemized list. I just got a lump sum fee that didn't have an explanation as to how profound it was. They got me the estimate fairly quickly.

Very professional, done in a few hours, cleaned up very well after the job was done.

THEY WORKED WELL TO FIND THE COMBINATION I WAS LOOKING FOR. THEY WERE ON TIME and FINISHED THE JOB QUICKLY. THEY ARE A BIT HIGHER THAN OTHER SERVICES, BUT THE QUALITY OF WORK SEEMS BETTER. THAT BEING SAID, THEY DID LEAVE THE NEW FURNACE STICKING OUT OF THE OLD HOLE ABOUT 4and quot; and WERE UNABLE TO PUT A DOOR ON IT OF COVER IT IN ANY WAY. I AM STILL LOOKING FOR TIME TO FIGURE SOMETHING TO DO WITH THAT, BUT OTHERWISE, VERY GOOD JOB.

I am very happy with the service they provided. They went above and beyond to make sure things were done right not only mechanically but also visually. The unit was having some problems at first and they were back out that night to correct it. Thanks to Greg and all his staff.

Extremely professional and final work was the top of line equipment exceptionally well installed and maintained. Whole system has operated flawlessly for over 6 years and produced savings in utility costs that probably paid for the initial installation. Major part of equipment is under a 20 year warrantee.

John has been the plumber who's taken care of the dirty work. He's never complained about crawling under a cabinet to hook up the faucets, or drains. He even took away the old heavy cast iron kitchen sink so it wouldn't sit outside while waiting on the parts truck to haul it away. I've used McElroy's for my heating and cooling as well. Solid service for a good price.

DRAIN TO SEPTIC TANK WAS PLUGGED and BACKING UP INTO BASEMENT. THEY ARRIVED SAME DAY WE CALLED and OPENED DRAIN. VERY PROMPT and EFFICIENT SERVICE!

They did a wonderful job and picked up all the trash and hauled off the old air conditioning unit.

Exceptional service ,..the service man was very nice ,explaining it all and answering my questions ...Definitely will use them again! Thanks Kirk! You were GREAT!

As part of a larger landscaping project I needed to cap both an existing outdoor faucet and a gas line leading to a yard light to make room for an outdoor patio. Access to these items was complicated by the finished ceiling in the basement. The plumber had to cut a hole in the ceiling, do the work, then install a grate to make the ceiling look decent again (which it does). In addition, the gas line used a saddle valve to tap into the black iron gas pipe in the basement. Saddle valves are no longer permitted so the length of gas pipe with the saddle valve had to be replaced. The finished ceiling made it hard to know where the valve was located and it took some detective work to finally find the right location, then another hole in the ceiling (with a grate) to make the repair. Once the lines were capped, the plumber installed a new faucet (called a sillcock) in a different location and replaced three other outdoor faucets. At one point, the plumber was waiting for fitting to be brought to him and I asked him to look at a toilet that was starting to leak around the base. He drained the toilet, and disconnected it from the floor. The floor seal was a little low so he fixed that while he waited. This was over and above what was covered by the estimate that I had been given for the other work and I wondered how much extra it would cost. He told me that he was already here and waiting on parts, and the final bill was no higher than the estimate. The plumber was on-site from about 9 am to 4 pm with a short break for lunch. I was very impressed by the plumbers diligence and the quality of his work and his willingness to do the extra task.

Overall, I was very pleased with their service and would use them again if needed.

McElroy's had someone to my house before lunch and the issue fixed within an hour. They were prompt and courteous and made me feel like my issue was a priority to them! I will definitely call upon them again!

Our sewer began backing up late on a Friday night. We called McElroy's as we had service plan with them. After several hours, the technician was unable to roto-root it clear and also was bringing up some of the sewer line (orangburg). He was also bringing the sewer back to our living area. The plumber did not wear booties, he did not lay down tarp, and he made multiple trips across our brand new carpet, but the worst part of this is that we have a crawling baby. He displayed a complete lack of regard for sanitation. He delivered the bad news that the whole sewer line would need to be replaced (which was not a surprise to us). Since it was the weekend, they were not able to come out to our house for an estimate until the next Monday. We were given our initial quote of approximately $7500-7700. After digging, in order to get the the sewer line it was determined thatthere was a bed of rock. This initiated a change order which pushed the quote up to $9500-9700. Upon further work, the following items also came up: -were unable to break rock with bucket and had to bring in a different piece of equipment to break -line was buried deeper at the connection point to the city main (14') Once all work was complete I informed the project manager that I wanted to go over the invoice in person rather than have it mailed to me without any explanation of the charges. Several weeks later I received the invoice in the mail without any notification from the project manager. The final invoice came to over $11,500. I was completely surprised by the total and frustrated that no one had contacted me about the invoice. There were a list of things during the process that frustrated us with the project manager. They were: -the second quote ($9500-9700) was not actually provided to us in writing until more than a day after the initial conversation of the increase. By the time we received that quote, other items had already come up. I was under the impression the quote he provided me included these other items. They did not. -our service agreement stated we received a 20% discount on plumbing. (However, upon further review of agreement it was only plumbing labor). -the quote stated that a change order is required for any additional costs 20% over quote. The final invoice (less taxes) was less than 20% over, however, with taxes it was pushing the 20% mark. They calculate this difference before tax which I did not fully understand. I arranged a meeting with McElroy's to go over the entire invoice because no where on the invoice did he state I had received my discount for having a service agreement or breakout any of the time detail on my invoice. When I met with them I raised all the issues as stated above and told them I felt I had been mislead on the quote and what the expected final invoice would be. I also expressed my frustration for not being contacted about the invoice after specifically asking them to contact me before mailing it out. The project manager apologized for this and they gave me a $400 credit. I also asked to see the detail behind my bill so I could better understand the charges such as equipment rental and usage ($7,762), labor ($2,573). They showed me the detail behind the labor, but would not show me any detail behind the equipment rental (the biggest charge!). They use a 3rd party for excavation and would not show me the invoice or bill from them for the work performed at my house. This did not give me a good feeling as to whether they are only passing along the charges they were billed for my residence. Based upon everything, I cancelled my service agreement with them (which I had for multiple years). The quality of work appears to good but after my experience with dealing with this project manager and staff, not sure if I trust them. **Updated: In response to McElroy's, my dissatisfaction with this company did not magically appear one year later. While this review was written a year after the work, it does not diminish our experience with McElroy's and their unprofessionalism and sloppy customer service, which McElroy's failed to address in their response. I stand by my review and grade of McElroy's no matter the lapse of time between review and the work.

It went terrible...that was the last of her retirement money she had saved, but I just don't know what to do.. I've tried talking to them.. nothing helps...

This was perhaps the most unprofessional outfit on the sales side ii have ever run across. They don't know their products, they didn't perform what they said they would and especially when they said they would do it. In late November and early Dec 11' my wife and I decided we needed a new water heater. being an biomedical engineer I went to do research and get both estimates and schematics of several units over the internet and by even calling companies to find out the best and most efficient system. After b3 days work, I found a company Rheem that had introduced a new fast recovery but not tankless system whose specs indicated a 90 GPM turnout with a very efficient coefficient (cost). they stated that in 2010 they had won a national award for the xrs90 unit. The XR90 is a compact, energy saving 29-gallon gas water heater that outperforms standard 50-gallon models Features: Energy Efficient .70 EF exceeds ENERGY Starand reg; Phase II requirements, Sept. 2010 Well insulated for reduced stand-by heat loss Performance 29-Gallon capacity with 90-gallon FHR performance Recovery rate of 61 GPH at 90 degree rise, exceeds standard Compact Size Small foot print, 17-3/4 inch diameter Fast one-man installation, compact and light weight Self-Diagnostic System Integrated self-diagnostic system control for easy installation and service Low Emissions Eco-friendly burner, low NOx design Meets 40 ng/J NOx requirements Technology 110 VAC draft inducer (includes 8-foot cord with 3-prong plug)Standard atmospheric Category I, double-wall, B-vent, 3and quot; or 4and quot; (4and quot; adapter included) Guardian System™ and Sensor Exclusive air/fuel shut-off device for double protection Maintenance free – no filter to clean Protective control system that disables the heater in the presence of flammable vapor accumulation Longer Life Patented magnesium anode rod design incorporates a special resistor which protects the tank from rust High Altitude Compliant Certified for applications up to 7,700 feet above sea level Plus… Dual certified for both potable water and space heating Brass drain valve and temperature and pressure relief valve are included EverKleen™ device removes sediment Standard replacement parts I called up mcelroys a Rheem dealer and they knew nothing of unit but said would get back to me in a few days. The sales guy did and sid that they could get the unit but would take afew weeks. I told them I would be down and pay for the unit if they could get me a cost ( I did so). They said it would be in in 2-3 weeks. $ eweeks went by and nothing and i called again. The same sales guy said he would check..he did and said it was on dock in KC and be in next week and they would be out and install. Two weeks went by (I called) then another 2 weeks with nothing. I called back and asked to speak to General Manager ...he said he would look into it...he called me back saying another man would take care of my problem. the guy would call the next day with answers.. 4 days later went by and finally got his call with no answers. A week later we found out what they told me was all untrue and they didn't know why Rheem had not sent heater. A few weeks later and much interaction up the chain of command, we found out that the company (Rheem had had to halt production and had made a mistake and unit would be available SOON. Finally, the water heater was installed on 3/7/2012 after 4 months runaround and what I considered were right out non truths. In addition no personal apology was ever made, but I sure was made to payt high prices for their incompetence at office level. The actual work was very high quality and friendly..the unit has saved me money and works unbelievably well a year later. However, I would not ever get this bunch to do any work for me in the future. Reason Non-professional and poor communicators. Back orders and slow response to no response left us highly unsatisfied. Unresponsiveness led us to do our own research concerning the back order as well as coaching them to continue to be persistent in seeking to fill our order. It seemed more to be an issue for us rather than for them. When our hot water heater finally arrived, the staff installing it was professional.

McElroy's service and professionalism is probably the highest in Topeka and certainly tops with me, although their fees are also high. I got what I paid for, and I'm certain that the plumbing and wiring will outlast the house itself. All of the techs were courteous and professional and were happy to explain the various steps of both the electrical and plumbing work.

I had an issue with a furnace, they arrived in timely fashion and completed the work with minimal difficulty. Would definitely recommend them

I have a service policy with them that they come out twice a year and such. They do a great job and I have been using them for a long while. They have excellent service. They also went above and beyond to help us on pricing with a new furnace we purchased a few years ago.

I have always liked them just fine. They do their job. The price is fine.