Lowe's Home Improvement

Terrible and unresolved! 8/2020 paid in full for 2 countertops, sinks, faucets. & installation. Many issues arose, job was put on hold while the installer reapplied for certification, 82" quartz countertop was lost, switched with another, I got the wrong one, finally found, install on 12/07/2020 but the two quartz side pieces for the 82" top were damaged and wrong length.. 2 new side pieces ordered..on 12/7/2020, i waited, called, they'd forgotten to order, called again, and again no one seems to know whats going on, get moved to a new 'in charge' person, wait till march2021, she hasn't ordered, talk to manager, he's shocked says it sounds like no one has been doing their job, that was march, now july and i haven't heard from the store,, i filed a bbb claim, lowes corporate customer care just offered me a refund on the install fee, but not the countertop,, and it seems the side pieces are no longer available, so they can't finish the job, but won't refund for the countertop because "they fuflled their job by installing the top"...But, the top is cut jagged at the edges so i can't even tile or just caulk to the wall.. they will not refund for the job. I'm in shock,, really. btw, i guess lowes topeka never thought of calling me to tell the pieces were unavailable,,?

I have had no trouble with the appliances. They made gouges in my wood floor when moving the washer out. Which did not make me happy because of their carelessness.

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The first one went broken and we sent it back and they got us a replacement window. We took it home and installed it. Everything was good. We had to wait an additional six weeks for them to make it but we were content with the window. Their pricing is competetive.

It was an Angie's List Big Deal for a gift card for $20. I use Lowe's quite a bit. They know what they are doing.

The door was a heavy and secured door and the installer did a great job. The door was installed correctly and it fits and jams correctly.