HOME IMPROVEMENT GALLERY

Description of Work: In Oct 2012 I contracted with (name redacted) representing the Home Improvement Gallery (HIG) to replace the roofs on my home & detached garage. In Nov 2012 HIG subcontracted this work to a roofer whose work was substandard, shoddy, & damaged my new gutters on both structures (company did replace house gutters). Roofing crew failed to make ALL roof repairs resulting in a section of uneven roof plus other shoddy work. I paid to have all rotted plywood replaced and would have paid for additional repairs had I been told about an alleged spacing problem with the rafters underneath the roof section that now is clearly uneven & detracts from my home's appearance. Flashing was incomplete and what was done is sloppy, uneven, and some is either not painted at all or painted a different color than the house trim. After more than six weeks of waiting, garage gutters remain unrepaired, uneven, & unreplaced and now leak at the seams. Roofer failed to use provided tarps & I have numerous nails & pieces of old shingles in the yard. Attempts to pick up nails & shingles destroyed the lawn reseeding I just had done (company did reseed a part of the affected area) Roofer worked, then stopped, worked & stopped again, worked and stopped again (often several days in a row), left gaping holes in my roof on two occasions when the crew left for the day, stranded two of his workers at my home that I had to drive home, complained to me about not being paid. HIG claims they fired roofer after 4 weeks on my roof job. Three days before Christmas HIG promised to complete the job & to date refuses to complete the job & make necessary repairs. I have called them many times & even visited their showroom to attempt to resolve these outstanding issues with no satisfaction. On several occasions, company rep has admitted he has a "punch list" of things they need to fix but HIG has thusfar refused to do so and won't set a date to do so.

Description of Work: The overall experience was very disappointing. They were to put in new windows, siding and a new entry door. The timeline we were given was a week and it took 3 weeks. They installed the wrong size entry door and refuse to replace it and make it right. We would not recommend this company to anyone.