Carpet One Floor & Home

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we couldn't have done it without Jill's help. She would show examples and provide her design ideas. when it came time for installation she worked with us and the installers so all could go a bit smoother

The consultant we worked with at the store was very helpful and worked with us to meet our budget. The installation went great, and we are really happy with product. However, the person who came to install did not call before he showed up at our house so I had to urgently leave work to get home because he did not come at the time he said he was going to and did not call 30 minutes before like he was supposed to.

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First visit to Carpet1, went in without an appointment to select kitchen tile for renovation. The Person who works with my contractor was busy with another customer. At home, I called Carpet1 to make an appointment with Person and was told that no appointment was needed, just come in anytime. I told telephone receptionist that I would be there at 10AM the next day. At 10AM, the 2nd time at Carpet1 to speak to Person, he was with another customer. Person told me that I should wait 20 - 30 minutes and he would be right with me. Went in next day without an appointment; Person at lunch. (Just so you know, I am not good at waiting. My time is just as valuable as yours and you aren't paying me to wait.) At home, I called Carpet1 to make an appointment; was told no appointment was necessary; explained to the telephone person that an appointment was necessary and could I talk to Person; was told Person was away from store. Went to Carpet1 a few days later on 4th visit, Person was not there. Went to CarpetPlus, but my contractor told me I really needed to use Carpet1. Called Carpet1 yet again; told them that I didn't want to work with Person and needed a different Person; made an appointment to meet with Different Person, who turned out to be very helpful and informative. Selected floor tile, backsplash tile and grout from Different Person, but had to go through original Person to actually make sale. (?? Why, when he hadn't been helpful or responsive??) So, now tile is delivered. When it came time to install backsplash tile, it turns out that not enough was delivered. Person told me that I hadn't wanted a certain area of kitchen with backsplash. I am pretty sure that I told him I did want backsplash there, but O well, had to order more backsplash tile which is only delivered on Wednesdays. So next the Wednesday was Christmas Day and the following Wednesday was New Year's Day. So my little area was not completed for 2 weeks after the rest of my kitchen was completed. Turns out, not enough additional tile for small area was ordered. Fortunately instead of waiting for yet another Wednesday delivery, tile man suggested an acceptable alternative, so this kitchen renovation which started December 2, was finally completed January 7. At end of project, we ended up with 2 unopened, complete packages of floor tile which Carpet1 refused to allow me to return to them for credit. Next issue is that grout on kitchen floor tile has already darkened from "Linen" to a dingy brown. In order to clean, I am on my knees scrubbing with baking soda and tooth brush. At mid-60s, my knees are sore and difficult to get up and down to scrub grout. One of the things we told Person and Different Person was that I did not want grout to turn dark. We were home 4 weeks after kitchen floor tile laid, then in Texas for 6 weeks. This dirty dingy grout does not bode well for future maintenance. I called Carpet1 Different Person for advice on how to keep my kitchen grout clean, and prevent discoloration in future. No phone call returned. Called again; called again. Finally texted her picture of discolored floor tile. Spoke to her once about my issue. That was 1 week ago today and I have received no further information from her. So now, I guess I'll go to Lowes or some big box store to see if they will help me. Even if I use the same contractor for next renovation, I will not use Carpet1 for any tile needs.

Not well. The installer did not show up on days we were told he would be there. We had no access to our kitchen for breakfast after our sunrise service & we never got even a apology for them not completing the job!!

They were excellent. Excellent, quick, clean. They came out and laid the carpet in 2 days. They were in and out. They had excellent suggestions on what we could do. They were very good. They were here on time, well they weren't exactly on time, they had a blow-out on the way but they called to let us know when they would be here and said they were working to get their tire fixed and when they did they would be here. As far as I'm concerned that's fine. They let me know. Everything from walking and talking to their salespeople and telling them what we wanted done to the person that came out and laid it, everything was wonderful. It looks fantastic, excellent quality. They had to seam it and you can't tell there is a seam there.