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Twins Custom Cabinets

3.0(
2
)

Cabinet Making

About us

Cabinet Maker3rd generation, over 40 years experience in the cabinet and custom wood industry!

Services we offer

remodel, cabinet, bathroom, custom, kitchen

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Write a review
Showing 1-2 of 2 reviews
phillip L.
03/2013
5.0
custom cabinets
  + -1 more
They can make a custom cabinet, and they can actually build it to your house instead of getting from home depot that may have certain measurements. They can build a cabinet that has a specific measurements that will fit in an area. Everything that they built were cut by them. They are great guys, and I like them both.
Description of Work: I used Twins Custom Cabinets for cabinet making.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
carol F.
06/2011
1.0
custom cabinets
  + -1 more
Please see above.
Description of Work: I paid Twins to build cabinet doors which they told me would be ready for install 2 weeks after receipt of payment. They have failed to return phone calls or to show up for scheduled appointments. On two occasions I waited for over 4 hours and they never showed up or called. They blocked me from making calls to their cell when I called to have my money returned and do not respond to messages left on their voice mail. I want my money returned in full.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$600
Response from Twins Custom Cabinets
She requested a bid for custom built cabinets to add on to her existing kitchen cabinets and to add doors to an open arched bookcase and island. A bid was given. Price was more than she could afford all at one time. The member asked for a breakdown in pricing for various items. Revised pricing was given. 2 weeks went by. The member decided on the doors only. Credit card info was given over the phone and down payment processed on 4/1/11. Materials were ordered. (did not deduct cost from refund) Additional measurements needed to be made at the member’s house. Phone call was made to her office. Had to leave a message with receptionist. Did not hear from the member until a week and a half later. Another phone call was placed to the member, same thing, had to leave a message. Didn’t hear back from her again, for another week and a half. The member advised she was getting divorced and thinking about selling the house. We offered to return her money at that time. She said, no, go ahead and make the doors. Appointment was set for Friday, 6-10-11. We were out installing cabinets at another customer’s home that morning and got delayed. The member called my cell phone. Advised her I might be able to make to her house late that afternoon as I couldn’t just leave the job I working on. She advised she was calling from the neighbors. She didn’t have a working phone. She left no number to reach her. Unable to contact her to reschedule appointment. The member called our office and my cell phone on Saturday and left messages. Our office is closed on the weekends and my cell phone was not in an area to receive service. Her calls were not blocked. The member has made calls to the office phone for the past two weekends (on Saturdays and Sundays only) and left rather unsettling and somewhat threatening messages. These calls were made after she filed this complaint and prior to the Dispute Resolution process deadline of June 29th. A call was placed to the member advising her that her money would be returned. She still made 2 phone calls after this. We have returned the full down payment of $780 to the member. The money was sent by certified mail to her place of residence.

    Contact information

    813 E 4th St, Tonganoxie, KS 66086

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Cabinet Making

    FAQ

    Twins Custom Cabinets is currently rated 3 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    No, Twins Custom Cabinets does not offer free project estimates.
    No, Twins Custom Cabinets does not offer eco-friendly accreditations.
    No, Twins Custom Cabinets does not offer a senior discount.
    No, Twins Custom Cabinets does not offer emergency services.
    No, Twins Custom Cabinets does not offer warranties.
    Twins Custom Cabinets offers the following services: remodel, cabinet, bathroom, custom, kitchen

    Contact information

    813 E 4th St, Tonganoxie, KS 66086

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM