MILLER PLUMBING

HORRIBLY!!!! He is a fast speaking salesman!

They were professional and responsive. He was a wealth of information when it came to the home.

The work was done last summer. They set the toilet flange crooked and didnt vent something correctly. Fixed that but said the flange would probably be fine. I just had him come back and make sure everything was ready to go since it has been a year and we are finally ready for Sheetrock. After his 3 min trip in my lower level to tell me what was left to do and the toilet would be fine he said dont bother him again until I was ready for the finish work. I wasted his time and he walked away. I called him back to tell him I just wanted to make sure we were all set since we had been interrupted last year with health issues with my daughter and had to put it on hold. he interrupted me and said again to stop wasting his time and never call him again. He still has work that we paid for that they need to finish when we are finished.

unknown

The pilot light was out on a new water heater that Miller installed as part of new construction. House closed 7/24/13. Everything is covered on new house for one year. Being past one year, I contacted Miller because they installed. I was told it was $125 just to come out. I said that was fine and realize the one year builder warranty is up but the water heater itself has a 5 or 6 year warranty. I asked if they did warranty work and they said yes but cant tell the extent until see what the problem is. I said ok even though other plumbers didnt charge as much as $125 and I was told by other plumbers to go to the installer so they can honor manufacturers warranty. After I got the bill, I called and was told they dont do warranty work . Miller denies they ever said they cover warranty work

Found a leak in the main valve late last night (around 23:00) and had to shut off the water line into the house! So we were without water all evening! Called another plumbing service who had humongous ads all over the city. Surprisingly, they had an answering service. Not wanting to spend extra to get them to come in so late in the evening, I had them take my name and number to schedule me in the morning. By 08:30 today, I had not heard from this "mega-plumbing" service so I called them. The company verified I was "on their list" but they could not even give me an estimate on when their "technician" can get to us! They said to give them a call if we had not heard from them by noon. Rather than wait, used your (Angie's) list to look for another plumbing service ... (should have done this from the start!!!). Saw MILLER PLUMBING was close to our home so gave them a call! They had a "technician" at our home within 30 mins and got our water back on by 10AM!!! He even improved the existing valve! Biggest lesson learned is that more advertising and "mega" companies doesn't always mean better service!!! Family-owned seems to be more customer focused! I now have a plumbing service I know to use and recommend in the future!

After I remodeled my house a pipe broke between my living room and bedroom and I had a huge mess on my hands. My house was built in the 1920's. Brian responded very quickly. He cut out all of the damaged ceiling which was a huge portion and found that the old lead pipes had deteriorated and water was leaking from them. They all had to be replaced and he was meticulous and clean. He did an excellent job and I will use him anytime for plumbing services again. I have given his name to neighbors and friends and they have all been equally as satisfied.