ALL BRANDS HEATING & COOLING

HORRIBLE service. While the units were under warranty they seemed to ignore calls for service. They rarely showed for appointments that they themselves made. I would not recommend this company to anyone even as a last resort. The repairs lasted about as long as them to pull out of the driveway. My parents were completely taken advantage of by this company. I cannot blame our poor experience on the technicians but the owner David Otto. When the units were purchased in 2007 the salesman said they would take care of registering the units providing a ten year parts and labor warranty. Upon checking with the manufacturer (Goodman) the units were never registered. Because the units were not registered within 60 days of installation the warranties were reduced to five years. Contact this company at your own risk. I think you will regret calling them or choosing them for any type of service. They do offer a service plan and will gladly accept payment. My experience is they do not respond to service or maintenance calls even if they set the appointment date and time. AWFUL experience.

All Brands Service is punctual. They are at your house when they say they will be there. That is important to me as time is very valueable to me on a busy schedule. The technician had all the tools he needed to fix my hot water heater and the experience to get it done quickly. I am very pleased overall with the service I recieved from All Brands Service Inc.

All Brands replaced the furnace and AC in our house in 2001. Their bid was way expensive, but they seemed competent and professional, so we chose them. We enrolled in a maintanence agrrement with them at the same time. A few bad experiences have happened since: 1) The AC quit a few summers back. The All Brands technician said that the outside condenser unit was shot, and that I needed a whole new unit, to the tune of $3000. I called in another service company for a second opinion, and they had the unit repaired in an hour or less for $150. 2) The most recent time the furnace was serviced (as part of the service agreement), the technician replaced the humidifer element and tried to charge $38 for doing so. Per prior agreement, All Brands was not to service the humidifer. The technician then removed the new element, at my insistence, and left. A week or so later, when the humidity got low due to cold weather and the humidifier was turned on, the humidifier leaked a whole lot of water into the furnce unit, costing right at $600 to repair. And no, I did not have All Brands do the repair. I was finished with them by this time. 3) Based on #1 and #2 above, I sent a letter to All Brands and told them to discontinue our membership in, and all billing for, the service agreement. After receiving this letter, All Brands once again billed the monthly service plan to my credit. I let that slide, since they had just received my letter not too many days earlier. Another month goes by, and they charge my credit card again. I'm told by owner david Otto that he was sorry and would credit the card as soon as he got back to the office. A few weeks go by, and still no credit. I call David again (very agnry this time) and he tells me "I just want what's owed me." What?!? Let's talk about what's owed and to whom it's owed. All Brands damaged my furnace to the tune of $600.

Up until the last two years we had excellent service, however the last couple years it has changed and this the reason the service agreement is being canceled. Listed below are some of the things that have occurred: * When we signed up for the service agreement we would have $29.95 deducted through Electronic Funds Transfer from our checking account per month. In the last two years the amount and time it is deducted has been very inconsistent. Several months will go by with no withdraws and nothing would be deducted and then one big lump sum would be withdrawn from our account for the next month. * Last spring in May our air conditioner was filled with refrigerant by All Brands due to a small leak in the system. In August our air conditioner again was showing signs of running low on refrigerant. We called All Brands out to look at it and we were told the system was plugged, one line was pulling a vacuum and the other line was pressurized. We were told the whole unit needed replacing. We then hired another HVAC company to look at it and they added 2 lbs of refrigerant and the unit worked fine for the rest of the summer. * Under the service agreement we are suppose to get priority service, however we did not get the call for our annual furnace maintenance till the end of November. In addition we never received our annual air-conditioner maintenance for last year The only service that was performed on our air-conditioner was the refrigerant added to the system in May in which we made the call and paid for the service. * Another item of the service agreement was any residual balance at the end of the year would go into a fund to go against the amount for a new system. After getting quote from several HVAC companies the All Brands quote was about 50% higher than all the other quotes! In addition All Brands informed us they would need to rent a back-hoe, an additional cost, to level out a portion of our back yard next to the outside crawl space opening to install the new system, our system is under the house. All the other companies said no back-hoe was needed; the ground was level enough for installation. One final note: since the first January I have been unable to reach All Brands to cancel my service contract. At the beginning of January I sent All Brands a certified letter by USPS stating I wanted to terminate my service contract and included a money order for January's payment of $29.95 as a courtesy. The letter was never signed for and later returned to us by the USPS. I have sent a letter to All Brands through the web site on the contact page, (they does not give their email address), left a voice message on their phone and tried to fax them (their fax machine will not answer) and January's amount was still removed from account automatically from our checking account.