Reddi Services Inc

He showed up on time. He cleaned out the drain. And was finished within about 45 minutes.

A water line to the bath tub burst and I had to shut the main water to the house off. I called Reddi around noon I was told someone was on another job in my area and would be able to come over that afternoon when he was finished. I called back at 4:30pm when I hadn't heard from anyone. The lady told me the service man was still finishing the other job but would be able to come over afterwards and that I would get a call when he was on the way. I received a call back from the scheduling lady at 5:30 telling me that nobody would be able to come to my house that day. When I explained to her that I had no running water and had been waiting all afternoon she said she would get someone to call me and come that evening. I did not get a call that night. I had to drive my kids to my parents house the next morning so we could shower and get ready for work and school. I called another company called R-Mech and they had the problem fixed that same morning. The lady from Reddi finally called back late that afternoon wanting to reschedule. Very disappointing.

I’ve used them for the last 20 years. They always responded immediately. They come in the middle of the night and you don’t have to make an appointment. They call when they're getting close. I like their customer service. They took care of the problem and the price was fair. And comparative with anyone else’s.

They were good. They were really easy to get hold of and they were prompt. The price was fair.

My experience with Reddi Services was pretty good. They did a good job. They even came as late as 10 O’clock at night. They did dig work. They did two concrete in the basement. They replaced tile. They also had to auger out three roots. They had to run a camera in the main drain. The thing that stands out is that on two occasions even at an inconvenient time for any kind of service, they came and took care of it and didn't seem to charge me for coming out much later or coming out on a weekend. They do try to work with you.

They were prompt and reasonably priced, and they did a good job. The work was fine. It was all very good. It was reasonably priced for what I wanted done. I'm not sure if the problem was solved but it's going to take a while to see. I noticed the other day that it was a little bit slow again so I'm not sure that they have completely resolved it.

It was good. They didn't charge us anything. It was a good value. They came out, they showed us what was wrong, we asked them what we owed them, and they said they didn't do anything so there was no charge. They seemed like an honest company that comes out and values the customer.

We had a good experience with them for sure. I think they were there like the next day. Overall it was good. They were professional. The guy wore covers for his shoes. He came in and talked to us but didn't try to oversell or anything. Overall we were very pleased. Their price was actually very competitive.

I called and made an appointment with Reddi Services for first thing in the afternoon. They were supposed to call me at noon to confirm that I was home and come to repair a clogged sewer line. When I didn't get a call, I called and was told that they were running behind but that I was next in line and it would be a couple more hours. Again, no call or technician at 3:00 PM so I called them again and the person told me he didn't know who I talked to, but a technician wouldn't be available until around 6:00 PM. I told him the name of the person that I talked to at 1:15 PM and he seemed to recognize the name, but didn't change the estimate. I waited until 6:00 PM and then called again, got an "overflow" service representative and had to give her all the details of the appointment and she would have Reddi Services call me, since she didn't work for Reddi Services. I got a call from Reddi Services at 6:30 PM and was told by the Reddi Services representative that it would be another 2 hours, but the technician would show up that night. I explained that I felt that this was very unprofessional. They should've simply told me that they would have to squeeze me in today and it might be late that night before that they could arrive to do the work. I had taken the day off to handle this and didn't like the company coming out to do the work at night, since it was going to have to use a roto-rooter to clean the sewer line and it was going to be very loud. I have neighbors and didn't want to keep them up with the noise. I told her that I would wait and did. At 9:00 PM, no technician had arrived or called, so I called another plumber and made an appointment for the next morning. As I was finishing my call, the technician from Reddi Services arrived, so I told him that it was just to late to begin and that I was going to wait until the next day to get the work done by a different plumber. I was nice to the plumber, since he was not at fault and might have been a very good plumber for all I knew. The fault lies with the company leadership that is willing to stack customers up in the que and feed them false information.

Had a super experience. We had a clogged kitchen sink and the more we tried to fix it - the worse it got. Went to Angie's List and saw the recommendations for Reddi Services so gave them a call - even though it was Saturday. They arrived within 90 minutes and the young man was polite and professional. It took him just under an hour and he fixed us while also providing us with some great cleansing solution and advise to prevent the blockage from occurring in the future. The cost was under $100 and there was no upcharge or surcharge for Saturday service.

There was a technician in the area and was at my house in less than an hour. Diagnosis of the problem took him less than five minutes and the cleanout was completed in 20 minutes which included getting the equipment into and out of the basement. About 30 minutes total time.

Did not need to use this company. I never contacted them.

They were good; we liked them and they were prompt. We all tried for some time to find one of the tanks so they only charged us for one and were very reasonable. The fellow that came out was a real nice guy and was pleasant to work with. The professionalism of the team that came out was excellent. I price-shopped and their price was the best I found so I was happy with the price.

The service was excellent. I am glad that I had them do it as it saved me money through the insurance company. I would definitely hire them again. They were professional and they got the job done. They were informative on how bad the sewer was.

This was the worst customer service I have experienced since moving to KS. I have used this company previously to service my furnace and didn't have any problems, so I immediately chose them to help with a leak from a pipe on our sump pump. Well, I called initially on a Monday, the person who answered the phone said that he would contact the office to let them know about the issue. I didn't hear anything back, so I called the number again and got the office manager. It wasn't urgent (we unplugged the pump, so it wasn't leaking any longer); so I told her that we could wait until Saturday. At no time did they give me an approximate time for the service. On Saturday, I called around noon to see what the status was. I was told "we don't have a technician available, but if you have errands to run, we will call and give you 30-45 minutes to get back home." Finally at approximately 5:30 that evening, I got another call and they stated that they wouldn't be coming at all. They offered to come either on Sunday or another day. I suggested Monday since I planned to be home the entire day. Once again I was not given any expected time of arrival. After waiting all day, I finally received a call at approximately 5:10 pm saying that they had someone available and were willing to come over at that time. Unfortunately, I did have another appointment (which I had planned around expecting to have a service tech arrive some time during the day). Again, this was the worst customer service I think that I have ever had with any company. When a customer has to reschedule a service appointment, you would think that customer would be given the first priority the next day that they rescheduled (at no fault of the customers). But, obviously not with this company.

East to schedule appointment, friendly. Time "slot" was early afternoon- they do not give specific times, nor even a 2 hour window. Repair man finally arrived around 8 p.m. (I contacted intermittently to so if they were still coming). The job took much longer than anticipated - saw lots of moments of poor time management - standing around while waiting for washer to fill when equipment needed removal to the truck, etc. Service person was polite and informative, though seemed rather inexperienced. The job got done, albeit quite late and with difficulty.

I had Reddi Services come out in June when I first bought the house to ensure no future problems would pop up after moving in. After reconstruction on the house, we moved in Late November. Within one week of moving in, the main line started backing up and coming out the clean out and shop toilet. I called and was told someone would be out that afternoon, two hours later we received a phone call saying they would not make it out till the next day. They showed up within 30 min of call ahead, and was informed I was it was not covered under warranty. As the tech started cleaning out the main, he reached his limit on his reel and said everything was clean, but it was still backed up. I told him the previous tech in June said the same thing. The current tech said he would add some cable on since he didnt feel it reached the sewer. After attaching the extra cable, within 10 feet the clog was found and the sewer was right after that. After calling the next day to ask why I would be billed, I was told it was not covered under warranty. The first tech never added any cable and told me he went all the way to the sewer, in which he did not. WATCH how the techs write up the report before you sign off on the bill, they said the first tech didnt write the footage he cleaned so they can't say he did or didnt go the distance to the sewer. Needless to say, its my word against his and I lose out on another $120... I will never call upon this company again.

They never kept the appointment. I would be given an appointment and no one would show up. Also, the dispatchers are on different pages. I would get a call from one at 830, asking me what time I would like and then another would call me a hour later. Technicians that came out were courteous and what not, but if anything needs to be documented as far as the companies side, don't trust it. Very disorganized.

It didn’t take them very long to fix the issue. They come right out when I call them. They are better than most plumbers. I felt what they charged for the service was expensive. I have been hiring them for about 20 years for my plumbing issues. I would recommend them to anyone who needs plumbing services because they come right out even if it’s in the middle night.

I bought an Angie's List buy now/deals. old garbage disposal removed, hauled off, new one already purchase from amazon.com installed within 15 minutes.

Plumber arrived late, price was too high. I signed his paperwork and he left after I explained that the price was too high and I could find someone to do it for $49.00 on Angie's List. He turned off the water to my house before starting work or giving me an estimate. I still don't have water in my home as of this moment.

I purchased a big deal from Angie's List and it did not workout well. They did not charge me anything more than the big deal purchase. I guess they did not have the right equipment to start with to clear the clog in the water pipe. So by the time they figured out what they had to do, it was past 1 hour and they said they could not do it. I could have done that, I did not need a plumber for that. So, this person first comes in with a plunger to drain the water, but I knew the plunger would not make a difference. So, he used the plunger for 15-20 minutes and then the water did not go through fine and then he figured out what else to do and then he realized he did not have the equipment and he said it would take more than an hour if he had to use that equipment and he said I would not be qualified for that.

I scheduled an appt. 3x. The first two times, the company was unable to honor. The first appt., I waited several hours, had called, and then was later informed around 6pm that no one was coming. The 2nd appt., I had waited all day and finally cancelled at 545pm. The 3rd time, a service person did come. He was very friendly and professional. I had purchased a coupon from Angie's list to cover $200.00 of service. The representative changed an outdoor faucet and changed a "pop-up" in a bathroom sink. It took less than 90 minutes and I was charged an additional $283.00, making a total of $ 483.00. I had also a small drip in the same bathroom faucet and that was not included, nor repaired. I currently have a much increased leak in that faucet. The representative also left insulation hanging down and on the floor of the basement where the outdoor faucet was accessed. I feel as though the charges were well above the kind of service I received, and in fact, made a small leak worse.

Went downstairs after waking up on Sunday morning to a big mess. Apparently when I was flushing the upstairs toilet, that waste was going back up out of the bowl of the downstairs toilet, just disgusting. I left voicemails for 3 plumbers, including my regular plumber. My regular plumber was the first to call me back, but since he doesn't work Sundays he recommended that I call Reddi Services (aka Reddi Rooter). A quick check on Angie's List gave me some additional confidence. I called at 9AM, and the phone was answered promptly by an actual person. I gave a quick description of my problem, they took my address, and said someone would be out within an hour. The plumber was at my house by 10:15AM. The plumber (Tom) was very knowledgeable and was able to get the problem diagnosed quickly based on my description of the issue. He brought in the electric drain opener, and was able to get it unblocked in just a few minutes. I thought it was going to be a huge problem, but he was calm the whole time, and knew just what to do. Once he was done, he verified my toilets and the rest of the plumbing were draining properly. He also noted a few other issues with the plumbing that I might want to have addressed in the future, and said he would get me an estimate by email. Very low pressure. And, the final bill was only $119, which was a lot better than I was expecting for a service call on a Sunday. I don't know if I'm going to stop using my regular plumber, but I would definitely use Reddi again if the occasion arose.

This did not work out well. They came out and they did not have the supplies that they needed and they also couldn't come at a certain time. I mean they couldn't give me a time as to when they would be here and they kept saying we'll call you back but kept changing the time disturbing the whole time frame. Finally, they ended up coming at 10 o'clock at night which they had been putting it off all day long. They kept calling me, so they put it off two or three times and when they got here at 10 o'clock they didn't have the supplies needed for the job. Because it was 10 o'clock so we couldn't get it from a store or from another truck because he was the only one working. I mean you could say at one hand that they do provide service, it was plumbing service you might have an emergency and need somebody at 10 o'clock at night, you can look at it in that respect and say well that's a good thing that they are doing. But, I didn't like it, but I did let them do it because I had been trying to get them and they couldn't give me a more nearer time frame for it.