Ratliff Enterprises

Ratliff installed a new roof and gutters on a house we had just purchased. Mike (owner) was very easy to work with, making multiple trips out to discuss the job, provide samples, etc. He provided a straightforward estimate, and stuck to the numbers even when we asked for minor changes after the fact (no extra billing)! Work crews were diligent, timely, professional, and polite. Mike stopped by every day to ensure everything was going well and that we were happy. Mike was happy to answer questions or concerns we had during the job and had no problem having his crews address small details that I asked about. His foreman Gaston also stopped by most days and Mario the lead installer was the first one there, last one out every day. Job was done as promised, when promised. Overall this was one of the best experiences I've had with a contractor. We've had one good hard rain on the new roof and so far no issues have come up. Will post updated review if follow up with Mike is needed down the road (5-year warranty on Ratliff's work).

Ratliff installed a new roof 2+ yrs ago. Twice since, we have had issues with the roof leaking along the brick siding on the front of our house. Because a 5 year workmanship warranty is the standard, Ratliff had been out a few times in the past 6 weeks to supposedly fix the leak, again. I missed 3 days of work from them not showing as promised. Finally, the owner, Mike, said they had done all they could and it was a builder error not installing a snow pan. The estimate for the work needed was to be $800. On 5/21/19, we got 2 inches of rain in our basement from the same corner of the roof. My new roofer found that Ratliff cut the old shingles off along the brick siding and butted the new shingles up to the old. This created a gap which leaked down the foundation, into our basement and in our closet ceiling. All of the nails in the shingles along our brick siding were found to be rusted from the water getting under there. It was fixed today. He installed step flashing along the brick siding and caulked it to match the shingle color. He installed a snow pan and extra water proofing around the valley and siding in that corner. He said there is no way it will leak in that corner again. He, also, said all of this should have been done when the new roof was installed. He mentioned 'poor workmanship'. He charged me $600. The question now is do we take the sheet rock off the closet wall to look for black mold? Then, what? Right now, we are just relieved and have confidence it is fixed right. The photos are of our finished basement post flood and how Ratliff left the roof and how it looks today with the new flashing!

Great! I was pleased that Mike called to keep me updated on the work. The crews were friendly, polite, and open to my questions.

They were punctual and as far as I can tell they did a good job. They were recommended by our insurance company.

We added addition to back of house and Mike came out and installed the gutters and screens. Was there on time and very efficient. When finished his gutters looked much better than what was on the rest of the house. Will definitely use again if the occasion calls for it.

Until I got out the estimate to write this review, I thought I had contact Ratliff Guttering that I believe I used before. I see this reads Ratliff Service & Maintenance on Mackey which is the address associated with this company on your site. Please don't confuse the two as I did! I got two estimates for the same job. Well, actually, the company I decided to use, All American, installed the same piece mentioned above AND realigned the front piece of gutter for much, much, much less money than this bid. I can't imagine why this bid is so high. No, I didn't use them as the cost was RIDICULOUS.

It was very good. Fantastic. He knew what he was doing.

He was very prompt and professional in coming out to provide the estimate. Ratliff's bid was the highest of the three I received, but only by $100.00. I ended up choosing another service provider because Ratliff does not accept credit cards and I wanted the airline mileage points from putting the purchase on the card. I believe Ratliff would have done a great job and certainly would recommend them to others.

Went well. Estimate was easy, wanted to upgrade from 5" to 6" guttering (along with larger downspouts) after the estimate was already complete. One call and they gave me a new quote over the phone since they already had all the info they needed. Installation a week later. Painless! The work was done well from what I can see. Give the ground a once over after they leave if you've got kids/pets. I found a couple leftover nails/spikes.

They were very professional and quality is excellent. Communication was good and they honored the Angie's list coupon.

We have used Ratliff Guttering to clean our gutters for the past two years. They are punctual, detail-oriented and complete the work in a timely manner. They are very friendly. Yet professional...easy to work with. After meeting with my neighbor to assess hail damage to her roof, they took the time to briefly look at our roof. Once we receive the paperwork from our insurance company we will have them back to do a formal bid for replacing our roof. We will continue to use their services to clean our gutters.

The job was done quickly and well. I would recommend their work.

They were very professional and quick to get an estimate to me. Ultimately we chose another company to do the work, but I feel confident that Ratliff would also have been a good choice.

It was okay experience. I am satisfied with their work. They came out first with an estimate and installation was timely. I have absolutely no problems with them. I would use them again in the future.

It went very smoothly. The tore off the old gutters and put in new larger gutters to help with an overflow issue we have had in the past.

Father of business owner, whom I had done business with before at a prior home, rebuffed my request for an on site estimate. He was courteous but condescending. I recently purchased this home and observed that it needed some gutter repairs in February. Recently I had been up on a ladder, inspected my gutters and downspouts, and knew more specifically what I needed. The gentleman I spoke with told me several different ways that I either did not know what I was talking about, that they could not help me, or that my needs were too insignificant to warrant their cost to come repair them ? or even give me an estimate. Our conversation ended with him advising me to spend more time outside with an umbrella in the rain before I called them back, and then he would decide if he could come out to talk with me!

Amazing customer service and very repsonsive. I was completely happy with their cost and quality of work. Will use again for the back of our house. Thank you! Peter

He came out quickly and confirmed that the roof vent was cracked where it met the roof. As soon as he replaced the roof vent, the water stopped coming in and the leak and water damage was stopped. I had complained that the water was coming between the guttering and the fascia and pouring right down on the front porch. He found that the leaves from a large tree in the front yard had completely clogged the downspout which backed up the water and made it run over the front of the gutter. Once he cleaned out the clog, the rain stopped coming down on the front porch. He did a great job, was fast and concerned about my problem and fixed it quickly.

I contacted them through here and set up a day/time for my estimate. Showed up a day early AND fit me in the next day for new gutters. They noticed some wood rot and called me asking if I wanted them to replace or have someone else do it.. I had them do it! They did a great job! I will recommend them to friends, family and clients!

The work was completed as scheduled.

From start to finish this is a very professional company. Mike Hedgecock came at appointed time, gave a clearly written estimate for both cleaning & fixing or complete replacement. I chose to replace all the gutters because the cost was reasonable but I was most impressed with Mike's knowledge, honesty, direct but non pushy sales information. An install day was set and met with polite and efficient workers. Mike even came back to make sure the work was properly completed and that the area was cleaned up.

The representative from Ratliff - Jim - assessed my gutter problem and prescribed a fix that did not involve replacing the gutters. The work was performed promptly and professionally. When I requested a slight modification to a downspout that was added, my request was accommodated promptly. Based on my experience, I would recommend Ratliff without any hesitation.

It went very well. My only frustration was that they were not good at getting back to me as promised. Told me they would call on x and several days would go by without contact.

They did a great job. They were really very, very good. I even called them back and used them again because they did such a good job so I've used them twice. They were better priced than anyone else. Their quality and service stood out. Their customer service was very good.

Great, no problems at all.