MARRS TREE SERVICE

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Very well

After calling to get an estimate, Marrs arrived several days later. The work was supposed to be completed within the next few days, but it was more than a week later. This was excusable, though, because the day after the estimate was approved, a major wind storm hit the Kansas City area. Emergency projects were justifiably put higher up the priority list. Despite this, we feel the wait time was reasonable. The work was performed by a crew, and the work site was left in great condition. The house looks 200% better without the overgrown bushes, so the work was well worth the price.

TOLD ME WHEN BIDDING THEY WOULD APPLY STUMP KILLER AND WOULD FILL IN HOLES WITH TOPSOIL. THEY DID NEITHER. I WAS TOLD IT HAD TO BE WRITTEN ON BID, BUT I COULD PAY MORE FOR TOPSOIL. WORKER TOLD HER HE DID APPLY STUMP KILLER, BUT HE WOULD HAVE HAD TO REMOVE THE SAWDUST/MULCH TO DO IT AND HE DIDN'T. SHE BELIEVED HIM OVER ME. SHE WAS VERY RUDE, INTIMIDATING AND PROVOCATIVE. ACTED LIKE I WAS TRYING TO GET OUT OF PAYING. HEAVY TREE LIMBS DROPPING ON ROOF AND COMPOST FENCING. CAUSED ROOF RAFTER THAT HAD SMALL OLD SPLIT TO BE ALMOST COMPLETELY SPLIT. I HAD TO HIRE SOMEONE TO REPAIR IT. PUT DENTS IN GUTTERS. WORKERS WORKING TOO FAST TO BE CAREFUL. WORKERS CAME BACK TO FILL IN ''RAVINE'' CAUSED BY HEAVY TRUCK. AGAIN ACTED LIKE I WAS GOING TO TRY TO GET OUT OF PAYING.

VERY GOOD ABOUT COMMUNICATING WHEN THEY WOULD BE AVAILABLE, AND FOLLOWING UP. FRIENDLY, KNOWLEDGEABLE, POLITE, PROMPT.

THE QUALITY OF WORK AND THE PRICE WERE VERY GOOD. WE WEREN'T TOLD WHEN TO EXPECT THE WORKMEN DURING THE WEEK WHICH WASN'T CONVENIENT, SINCE WE HAD TO ARRANGE TO TAKE TIME OFF FROM WORK. SOMEONE CALLED AT 7:30 A.M TO SAY THEY WERE COMING THAT DAY WHICH TURNED OUT TO BE AN INCONVENIENT DAY BUT BY THAT TIME WE HAD WAITED NEARLY 2 WEEKS TO HAVE THE WORK DONE.

TERRIFIC. ON TIME, GOOD JOB, NEAT AND PROFESSIONAL. ONLY PROBLEM WAS GETTING IT SCHEDULED, I GOT AN ANSWERING MACHINE ALMOST EVERY TIME I CALLED -- THEN THEY WOULD CALL BACK AND LEAVE ME A MESSAGE ON MY ANSWERING MACHINE.

FRIENDLY AND RAPID QUOTE. FAST TURN-AROUND TIME IN GETTING THE WORK DONE. CLEARED UP VERY WELL ON TREE LIMB, AND PRETTY WELL ON STUMP GRIND. I WOULD DEFINITELY USE THEM AGAIN.

THEY WERE EASY TO CONTACT AND SCHEDULE, THEY ARRIVED PROMPTLY AND WORKED EFFICIENTLY. A VERY PROFESSIONAL ORGANIZATION.

ONCE I WAS ABLE TO SET UP THE INITIAL APPOINTMENT (WHICH TOOK SEVERAL PHONE CALLS) THE OWNER INSPECTED MY PROPERTY AND WAS OUT WITHIN THE NEXT WEEK TO COMPLETE THE JOB. VERY PROFESSIONAL, VERY THOROUGH, AND A VERY FAIR PRICE. IN FACT, I HIRED THEM A WEEK LATER AFTER ANOTHER STORM DAMAGED ADDITIONAL TREES.

I WAS ABLE TO OBTAIN AN ESTIMATE AND ADVICE ON WHAT WAS NEEDED VERY QUICKLY AND THE WORK WAS PERFORMED WITHOUT DELAY. I WAS VERY PLEASED WITH THE RESULT.

TOOK ALL THE DEBRIS TO THE DUMP -- VERY CAREFUL ABOUT STAYING AWAY FROM HOUSE WHEN BRANCHES FELL. VERY COMPLETE.

MARRS WAS VERY KNOWLEDGEABLE ABOUT TREES. HE KNEW WHY IT WAS IN DISTRESS AND HOW TO TRY AND SAVE IT. HE COULD HAVE MADE MORE MONEY BY REMOVING IT, BUT CHOSE TO TRIM BACK THE DEAD AREA IN ORDER TO SAVE IT. HIS PRICES WERE VERY REASONABLE, IF NOT LOWER THAN HIS COMPETITION.

THIS SERVICE TRIMMED THE TREES TEN FEET UP. THE MEN WERE VERY POLITE AND THEY CLEANED UP ALL OF THE BRANCHES AND TWIGS WHEN THEY WERE DONE. THE PRICE WAS REASONABLY PRICED COMPARED TO OTHER SERVICES.

CALLED ONE YEAR AND REQUESTED THE TREES BE TRIMMED AND THEY DID A GREAT JOB. I CALLED TWO YEARS LATER AND REQUESTED TO HAVE THE TREES TRIMMED AGAIN. THIS TIME THEY DID NOT THIN AS PREVIOUS AND WE REQUESTED THEM TO REDO THE WORK. THEY BLAMED US FOR NOT ORDERING THE WORK CORRECTLY AND WERE VERY UNREASONABLE TO TALK TO. THE LADY IN THE OFFICE WAS ABOUT THE RUDEST PERSON I HAVE EVER ENCOUNTERED. THEY CAME AND DID THE WORK, BUT CONTINUED TO BLAME US. THEY WERE NOT FRIENDLY ON SECOND VISIT.