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Guaranteed Cleaning & Restoration

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

About us

We provide high quality cleaning services to all of the Kansas City area. We are a Family Owned business located in the heart of Johnson County. Our business is dedicated to the highest level of customer service and satisfaction. Our family looks forward to having you as our newest customer. Thank you for your time and we look forward to meeting you soon.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Expert Carpet Cleaning and Restoration Services | Stone and Hard Surface Care | Bio Hazard Clean Up | Mold and Hazardous Material Mitigation

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.821 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
10%
3
5%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
5.0
professionalism
4.8
responsiveness
4.8
punctuality
4.7
Showing 1-21 of 21 reviews

Laura M.
09/2017
5.0
carpet cleaners
  + -1 more
The company had to reschedule last minute due to an equipment issue, but made sure to accommodate our desire to have the carpets cleaned before our furniture was moved in. The owner did the work himself and was very friendly, knowledgeable, and efficient. The price was much more affordable than the other company we considered using.
Description of Work: Clean all carpets in home prior to us moving in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Guaranteed Cleaning & Restoration
[Member Name Removed], Thank you so much for the review. Your business is more than appreciated. I hope to see you again soon. Brad Page

Jacqueline J.
05/2014
5.0
carpet cleaners
  + -1 more
I am having a big party for my son's graduation on Saturday. When I called, they suggested that I wait until Friday. I was, a bit nervous about the drying time. But by the time they left, the carpet was already drying.(no overspray). They were a little late but it was because they were in an accident, and came anyway. How many companies do you know that kind of dedication? Bob really knows about the chemistry of carpet cleaning. I did not even have to point out my spots. They brought in a black light to search for spots. WOW! He used special sprays for the dog spots, and other sprays for the other spots. One guy went behind him, pointing out if he missed any spots. The urine smell is totally gone! My husband wrote the check. I asked him how much it was, he could not remember. When he brought me in the invoice, I thought it as a mistake. I would have paid double that price. These people are amazing! Honest-Friendly-Professional.Top notch!!
Description of Work: Cleaned 3 rooms, stairs, and upstairs hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

James D.
08/2013
5.0
carpet cleaners
  + -1 more
We called Guaranteed based off a referral from another member on Angie's List. We were amazed at the professionalism shown in an industry that is not known for this. Brad, the owner, came out for more of a personal approach to take a look at our carpet issues and concerns. He listened very well and took in account all of the spots and stains we showed him. We were very satisfied with the price as we knew ahead of time what to expect. The two technicians came out a few days later and were such nice mannered young men. They used all sorts of protective equipment to guard our furniture and corners. They cleaned and dried the carpets on this service appointment. The cleaning was for around 3 rooms plus a living area and of course the mentioned spots (that came out). Our carpets look fantastic to this day and they even called a few days later to make sure of that. We referred our church friends and they called us today to tell us how pleased they were with Guaranteed Carpet Cleaning. In a world that has lost its manners and professional touch, Brad and his crew were able to bring back the old fashioned approach to business,. They will get my business from here on in. Thank you guys 5 stars!
Description of Work: Deep Carpet Cleaning and stain removal services in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Bobbi S.
05/2013
4.0
carpet cleaners
  + -1 more
The cleaning is always done to my satisfaction and the crew is always professional and friendly but they could use some improvement with scheduling. I can be flexible if only they would call me to tell me they're running late.
Description of Work: Carpet cleaning of living room, office and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$90

Response from Guaranteed Cleaning & Restoration
[member name removed], Thank you for the kind words and we are very sorry for the mishaps during scheduling. I do believe it was the time you had scheduled with the other service and thought it was us. If I recall we were able to figure this out with Brandon over at A1 Cleaning and there was a time mix up between the two. Thank you for giving us the chance o continue to clean for you and as always keep those puppies happy so we can continue to stay busy.

Kevin M.
04/2013
5.0
carpet cleaners
  + -1 more
Outstanding from the time we contacted for appointment, punctual arrival, meticulously clean trhoughout, careful with room contents. Stains lifted, Upstairs looks great. Great job, great conduct, and great value. Highly recommend.
Description of Work: carpet cleaning for Stairs, Loft Area, and two large bedrooms and closets approx 1,000 square feet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Guaranteed Cleaning & Restoration
[member name removed] thank you very much for allowing us to serve you at your home. I hope everything is well and look forward to having the opportunity to serve you and your valuable referrals. Spring is finally here and we wish you and yours a blessed season.

Deb S.
12/2012
3.0
carpet cleaners
  + -1 more
Expect more than the job was done for
Description of Work: Individual who came out and did walk through and quoted price was not the same person who cleaned carpets. Alot of the detail and discussions before on heavy hitting areas were not done or just plain missed. Large tea stain on living room carpet was stated during walkthough and pop stain in bedroom carpet was stated during walkthrough that they would be able to remove stain. After cleaning, stains still remains and is now more obvious. 3 Bathroom tile floors were to be steam cleaned and were all together not completed. Tiny bit of dirt on floors which was there before cleaning was still there after cleaning. I noticed the lint and dirt and was going to clean myself before hand, however the same dirt was there after cleaning which was a big flag it was not done at all - and was included and paid for in the price. A check was left with individual alone in the house to complete work otherwise I would have asked and demanded it be redone. Owners were nice, professional and accomodating, but the kid who did the work ran through the job hap hazardily. Needed to have more thorough deep cleaning obviously done which I likely did not pay for, and will not use this service again. My own steam clean vac could have done the same job I paid for.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$320

Response from Guaranteed Cleaning & Restoration
[removed member name] I apologize for our inability to remove the stains that you had expressed your concern with. I do personally remember this home and was onsite mid cleaning with Zachary to ensure he was addressing the areas to be cleaned. I am always very careful about overpromising on stain removal because although some stains can be removed with ease , we never know what has taken place since the stain was down or the stain resistance of the fiber to be cleaned. I greatly apologize for not living up to your expectations and promise if the issues addressed in your review were brought to my attention after our follow up I would have personally came out and cleaned them myself. We did not name our service "Guaranteed" for just any reason. We guarantee all of our cleaning services to ensure your satisfaction based only on your perception. Once again our entire staff is sorry and hope that even though you do not plan to use our service anytime soon , that you still take advantage of the other high Quality services here on Angie's List. Thank you for your time and please have a great day!

Kathy S.
02/2012
5.0
carpet cleaners, upholstery cleaning
  + 0 more
We used Guaranteed for our daughters home this month as an early birthday present. Brad and Zack [technicians] went out of their way to make us happy. The quality was very good and the dry time was even faster because of the added fan they used after each room. They really made a great impression on my son in law with how clean his office was after the cleaning. Price was right as well.
Description of Work: Carpet Cleaning and small sofa/lounge cleaning, steam cleaned and dryed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$312

Response from Guaranteed Cleaning & Restoration
Member, thank you for your review and I want to let you know that we appreciate the continued business you have given us. We look forward to seeing you again and please have a wonderful time on vacation. Thank you once again for the cookies, i could barely keep the guys from eating all of them.

Mark T.
12/2011
5.0
carpet cleaners
  + -1 more
The appointment was made and someone from the company called me to let me know the service man would be late as his previous job took longer than expected. The serviceman arrived when he was expected (the later time) and got to wrok. I have 2 dogs and he was a dog lover (a real plus!) so he helped me move some furniture to block the dogs in the kitchen and keep them out of his way. He got to work and completed everything in less than 2 hours! The phone estimate was lower than the actual cost (I think they could do a little better atestimating costs, but it was less than $50 more-not a huge amount. He did a great job-everything looks wonderful and after also having someone clean our drapes (another company) and my husband cleaned the rest of the carpets in the entire house-we were clean enough for the in-laws (his parents) to visit for the holidays! I would call them again to clean whatever Imay need to have cleaned in the future! Thanks!
Description of Work: Carpet Cleaning (Stairs), couch and 2 easy chairs cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Larry F.
12/2011
4.0
carpet cleaners
  + -1 more
I called Guaranteed Carpet Cleaning on Tues. 12/20 hoping to get a last minute carpet cleaning before Christmas but not with really high expectations. The lady who answered the phone said that they had appointments available for both Wed 12/21 and Thurs 12/22. Because we were getting our house cleaned on Wed., I chose the 12/22 appointment. Long story short, at the appointed time, my doorbell rang...but he was a day early!!! It was Wednesday!!! I expained to the serviceman (Zack) that he was early and that I was not ready for him, but after some deliberating, decided to let him do the cleaning rather than come back the next day...provided he helped me move some furniture and pick up some things. Needless to say, it was something of a Chinese Fire Drill for a couple of hours with people tripping over each other, hoses and my freaked out dog. All in all, Zack did a good job, the carpet looks great and dried quickly. It was stressful having different people needing different things at different times in different parts of the house, but in the end, it worked out well...it gave me time to finish my Christmas shopping on Thursday.
Description of Work: Steam cleaned carpets in two large rooms (~1000 sq ft) and two flights of stairs with 3 landings

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$208

Response from Guaranteed Cleaning & Restoration
I apologize about the confusion Member. We must have had a misunderstanding with the date. I want to say perhaps the hectic holiday season was to blame. I hope you werent disapointed with the service because of the schedule. Thank you for all of the grades and allowing us to clean for you and your family. Happy holidays and we look forward to seeing you again!

Michelle S.
12/2011
5.0
carpet cleaners
  + -1 more
I liked their availability to schedule with short notice. The carpet did not dry as quickly they had thought so they brought fans out to dry the carpet. They were professional, fast and I will use them again in the future.
Description of Work: I used Guaranteed Carpet Cleaning for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Kathy S.
09/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Great Services and Professional Demeanor! We hired Brad and Zack to do a clean up for a water restoration job we had. They had our basement dry in no time and we were lucky to have them on our side when it came to dealing with the insurance adjusters! We hired them again after the first service for a home carpet cleaning upstairs. They performed a cleaning on our upholstered sofa as well. I can't say enough about this company and there excellent customer service. We will use them for many other projects in the future.
Description of Work: Water damage in our basement was fixed and they cleaned our upstairs and some upholstery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$460

Response from Guaranteed Cleaning & Restoration
Member, We hope that everything has been good for you and your family since the flood. We appreciate your business and trust in our services during such a stressful time. Enjoy the upcoming holidays and we look forward to seeing you this spring!

Kyle H.
09/2011
1.0
carpet cleaners
  + -1 more
I scheduled an appointment for a carpet cleaning on a Thursday, 1 hour before the appointment I received a call saying that their truck was broken and that they would need to reschedule for the following day, Friday, at 1:30. They never showed up for the Friday appointment and when called they would not answer their phone and they didn't return our messages. I would NOT recommend this company. I am very disappointed. On a side note I called another carpet company called Rigdon, Inc. at 3:30 Friday and explained what had happened and they had a truck out to clean our carpets by 4:15. Now that is service.
Description of Work: This company was supposed to clean and deodorize our carpets, but never showed up so no services were performed.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Guaranteed Cleaning & Restoration
Member My name is Brad Page and I am the owner of Guaranteed Carpet Cleaning. I personally want to apologize about the scheduling issues you had with our service. I agree that this should never had happened. Im not sure if this is a public message but I want to ensure you that this is not level of service we provide. Per the incredible lack of customer service.We lost a member of our family and believed we left the management of our company in good hands. I understand that you impression of our company has been made but we would like to ensure you that we do not run our business like you have experienced. Thank you for your time in reading this and I will be sending a written apology to you and your family. Sincerely, Brad Page

Brian E.
08/2011
5.0
carpet cleaners
  + -1 more
He offers a reasonable price with quality work. Scheduling with him wasn't the best experience, but once he arrived it was great.
Description of Work: He provided us with a carpet cleaning for our entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Guaranteed Cleaning & Restoration
Thank you Member for allowing us to clean your home. I know we weren't able to schedule you as soon as you had hoped but we will be adding another van to our company and believe this will correct this issue. Thanks again for understanding!

JEAN S.
07/2011
5.0
carpet cleaners
  + -1 more
They were on time. They were extremely nice and did a very good job. I have two dogs and a cat that leave lots of hair and dirt. It now looks like a brand new carpet. They did an excellent job.
Description of Work: They cleaned the carpet in your family room and upstairs and also the stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$52

Response from Guaranteed Cleaning & Restoration
Member, it was our pleasure to do business for you and your family. I know those pups of your are going to keep us busy so we'll see ya soon. Thanks again!

Jacqueline J.
07/2011
5.0
carpet cleaners
  + -1 more
He came in and walked through the spaces with my husband, and explained what he would do. My carpets had not been cleaned in many years, they were very dirty. Not all stains came up, but most did. The carpet was stretched out in many places, and it looks so much better. He sprayed extra cleaner on the high traffic areas. He warned all family members about the slipperyness while the presoak was working. He was amazing with my special needs son, taking extra time to explain what was happening as he worked. These people are utmost professionals, yet family friendly. I will be cleaning other rooms in my home, and will definitely call them back. When he told me how much it would be, I thought I did not hear him correctly. I have had my carpets cleaned many years ago for much more, and they were not as clean. We have 2 dogs, and many accidents, the smell is totally gone. This company is a keeper!!!
Description of Work: I had several rooms in my home cleaned: 2 bedrooms, office, living room, great room, hallway & stairs.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$187

Response from Guaranteed Cleaning & Restoration
Thank you so very much for having us in your home. Please let us know what we can do better to improve our score on quality so we can reach that A+. Thanks again and we look forward to seeing you soon.

Pam L.
06/2011
5.0
carpet cleaners
  + -1 more
i had several spots in a hallway that are gone and my stairs always look grundgey and he got them looking great!
Description of Work: my carpets were in bad shape ,left dirty from a previous carpet company . Guaranteed showed up right on time and my carpets haven't looked this good since they were new!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Guaranteed Cleaning & Restoration
Thank you very much for the great comments. We really try to do our best and ensure that our customers coming back! We look forward to seeing you in the future!

Nikki R.
06/2011
5.0
carpet cleaners
  + -1 more
I contacted them yesterday. They were nice, friendly and on time. They answered questions and were thorough. I will use them again in future.
Description of Work: Guaranteed Carpet Cleaning cleaned carpets in three bedrooms, a hallway and dining room today.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from Guaranteed Cleaning & Restoration
Thank you very much for the business and we look foward to seeing you again!- Brad Page

Phyllis L.
05/2011
5.0
carpet cleaners
  + -1 more
Service was great! Professional. Helpful. Got the pet stains out of my carpet! I would definitely use them again!
Description of Work: I bought the Special Deal for a fixed (reduced price) from Angie's List. The owner cleaned the carpets in two rooms of my home (and did a small area carpet as well).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Guaranteed Cleaning & Restoration
Member, Thank you for having us in your home and letting us get your house ready to sell. I look forward to seeing you in the near future.

MICHAEL B.
05/2011
5.0
carpet cleaners
  + -1 more
See above.
Description of Work: Over the past 2-3 years, we have had our carpets in our entire house cleaned annually by Brad and Guaranteed Carpet Cleaning. Brad and Guaranteed have done a very profsessional job at a reasonable price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from Guaranteed Cleaning & Restoration
Member, We apprceciate your and your family being such loyal customers. We look forward to seeing you later in the year! - Brad Page

Kathy L.
03/2011
5.0
carpet cleaners
  + -1 more
The owner is Brad Page. He does a really good job on my old carpets and he tells me how to take care of them. He is very responsive. I've been using him for the last 2 or 3 times that I've had my carpet cleaned. He gets things out that I thought you would never be able to get out. The carpets look new.
Description of Work: I used Guaranteed Carpet Cleaning for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Guaranteed Cleaning & Restoration
Thanks Member. Good luck on the sale and I look forward to cleaning your new home soon.

Brooke F.
08/2009
5.0
carpet cleaners
  + -1 more
Guaranteed came out on time and did a fantastic job. My carpet was pretty bad and they were able to perform magic. They worked methodically and were very professional young men. I will definetley be reffering them. ( hense this review )
Description of Work: Carpet Cleaning of living room, dining room, three bedrooms, and entry hall. There were several spots that have been around since I moved in and pretty fair entry stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Response from Guaranteed Cleaning & Restoration
Member, Thank you so very much for all of the refferals sent our way. I hope all is well and we look forward to cleaning for your family and your new home this summer!

    Contact information

    11915 W 70th St, Shawnee, KS 66216

    http://www.guaranteedkc.com

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Upholstery Cleaning,
    Oriental Rug Cleaning,
    Floor Cleaning and Waxing,
    Rentals - Equipment,
    Water & Smoke Damage,
    General Remodeling

    FAQ

    Guaranteed Cleaning & Restoration is currently rated 4.8 overall out of 5.

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    Guaranteed Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Guaranteed Cleaning & Restoration offers free project estimates.
    Yes, Guaranteed Cleaning & Restoration offers eco-friendly accreditations.
    Yes, Guaranteed Cleaning & Restoration offers a 10% senior discount.
    Yes, Guaranteed Cleaning & Restoration offers emergency services.
    Yes, Guaranteed Cleaning & Restoration offers warranties.
    Guaranteed Cleaning & Restoration offers the following services: Expert Carpet Cleaning and Restoration Services | Stone and Hard Surface Care | Bio Hazard Clean Up | Mold and Hazardous Material Mitigation

    Contact information

    11915 W 70th St, Shawnee, KS 66216

    http://www.guaranteedkc.com

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM