Austin's Lawn Care LLC

Poor customer service.

This lawn company is responsive, easy to contact and follows through. The automatic withdrawal for lawn care is a plus. So far, excellent experience with Austin's.

Excellent results

The home we moved into had a sprinkler system that wasn't properly winterized by the previous owner. We reached out to Austin's Lawn Care after being referred by multiple neighbors. Mark and Angel came out, to inspect the system. They provided a estimate to repair the problems they could see (damaged backflow), and what might come up one they completed the initial repair and were able to turn the system on (line problems, sprinkler heads, etc). Mark even provided some suggestions on where to go with the sprinkler system in the future, but was never trying to 'up-sell' us. We moved forward with the repair project, and the time and expense were line with what we discussed... No surprises! We're beyond pleased with the service that we received from Austin's Lawn Care and will use them again for some upcoming projects we have for our yard and landscaping.

Austin's trucks were seen removing election signs in the Western Shawnee area. These signs had been purchased by a local /citizen patron. Austin was confronted about removing the signs. He admitted removing the signs. He was defensive and unprofessional with his conversation. When asked for the signs back that had been purchased, he said he had destroyed them. I would be hesitant about using his services with this type of character.

The lawn looked well manicured - probably better than when we do it ourselves.

We have been pleased with the service. We have used Austin since 2014.

excellent job for both treatment and maintenance.

I do not recommend this company to others. I have used a different company for the past 7 years to handle my sprinkler winterization but due to a scheduling issue, I had to go with another company (Austin’s). When the two guys from Austin’s came out, I could tell rather quickly that they may not have known exactly what they were doing. They had difficulties hooking up their compressor to my back flow system (which controls where the water goes in and out of the sprinkler system). When the time came this spring to use the sprinkler system again, I turned the water on encountered an issue. Water was heavily flowing out of the back flow system, when it shouldn't have done this. I called Austin's Lawn Care and Austin, the owner, said I just need to get a screw driver to tweak the valves. I tried that, took photos of it, and sent it to Austin because the issue was not resolved. I called Austin and he said over the phone that I probably needed a new back flow system. I was surprised Austin didn't even come out to my home to investigate the issue. Austin tried to sell me a new back flow system because he thought my system has worn out. Austin also said that rebuilding the system would not be the best option because there would be no guarantees how long the rebuilt system would last. I eventually called the other landscaping company I have used for 7 years for a second opinion. This company came out to my home, investigated my sprinkler system, and advised that, in their opinion, Austin's incorrectly winterized my sprinkler system. This was because four seals on my sprinkler system seemed to break all at once, which is usually a winterization issue. In situations of worn out sprinkler systems, seals may break individually over time. This second company said that due to the winterization damage, I now need a new sprinkler system. I then called Austin and had this other company explain on a voicemail what they discovered. Austin then continually ignored my multiple communications over multiple days. This was until I left a voice mail saying that unless I heard from Austin very soon, I would contact Angie’s List, the BBB, and an attorney. It only took Austin 5 minutes to reply to this message. Austin said he would like to make things right with me by having two of his guys come out to rebuild my backflow system. Keep in mind Austin had previously told me that rebuilding the system is not a good option. I assume Austin recommended the rebuilding option because it would be the cheapest for him. Austin also confirmed he wanted to send out the same two guys who didn’t properly winterize my system in the first place. Austin also wanted to schedule me for a fall winterization and then a spring start up for the following year. I was not pleased with this response since I want Austin to simply replace the system he broke. Austin’s response to me was there’s nothing more he can do then. I’ve been a teacher for the past 40 years and a $400+ fee for a new sprinkler system is a lot of money for me. I feel I’m trying to be reasonable with Austin but it seems he’s not willing to make things right. At the end of the day, I don’t want to spend my time trying to fix this issue or see anyone else have to go through this. I feel the only reason Austin called me back at all is because I mentioned Angie’s List, the BBB, and an attorney. I don’t recommend others use Austin’s company, ever. I also think it’s important to note that Austin still has never been out to my property at any time.

Excellent work, good price, very dependable. Austin is very pleasant to work with. Always returns calls and he an his staff deliver good services at a very fair price.

In advance of winter weather season, called Austin and was added to his 'residential customer' snow removal list. Thereafter, snow removal provided if homeowner deems snow fall levels are severe enough to require Austin's staff to plow.

It went great. The project became more than originally expected due to an inordinate amount of rock in our backyard. When all was said and done, we had to remove a couple of dump truck loads of rock from our backyard before we could even begin working on the landscaping elements of the project. We've had several neighbors praise the quality of the work completed by Austin's crew who also made a special point of commenting on all the early and late hours the crews worked. We are quite satisfied with the completed project and would recommend Austin's Lawn Care to all who want a professional, quality job done at a reasonable cost.

Excellent attention to detail and professionalism. Very customer focused. A good communicator. Responsive and reliable

We have a contract with Austin's Lawn Care, LLC to mow our lawn weekly. They are responsible and on time. The lawn always looks great when they are finished.

We have used him for several years and he has completed several different jobs for us. He is very professional, efficient, and reliable. I can't say enough good things about him.

He did consistently good work at a fair price for us.

Austin's company was very helpful during last week's snow event, They told me they would not be able to get to my house for at least 24 hours and I was happy with that response time. They did a great job with the driveway and I am definitely going to talk with Austin about lawn care in the spring. They were very nice and helpful. Something that is truly appreciated.

I have been using them for 3 years and I use them because they are a local company. I have always been satisfied with them.

I love them. Of all the people we use they are the best. They do snow removal but they haven’t done it for us. A year ago in spring we were looking at having our lawn done as well as some landscaping and I found him and used him. I loved his work so much that we decided to keep using him for everything we wanted done to our yard. His price is very good. He is very meticulous, very conscientious and very concerned about the customer.

Their price was comparable o everybody else. The quality of work was good. I would use them in the future.

It was a perfect job and we could not be happier with the results.

It was perfect. I think that they work very fast.

They were fast to respond to a request to remove snow in my driveway. They also removed snow up a flight of stairs and off my front walk without my having to ask. They just took care of everything I needed without any prompting from me. Great company! Great Service!

We called three companies about snow removal from driveway, snow was very deep ( at least a foot or more in places). Austin's called right back with an estimate, and was here after 2-3 hours. There were four men working, 2 using snowblowers and 2 with shovels. My car was stuck in the driveway, they removed all the snow, cleaned my car off so I could get my car in the garage. They did a great job! I would definitely hire this company again.

They have been wonderful. They give reasonable quotes. They check with me before doing any additional work. I will definitely continue to use them. They are professional and punctual. They are genuinely nice guys who do a great job. They are incredibly knowledgeable, they can always tell you what the weed is or what type of grass it is. They also have a lot of contacts within the business; if you need an arborist or something they have great recommendations.