DONE RIGHT CONTRACTING

Ridiculous! He came out to the house, cut open the ceiling in our finished lower level, confirmed what I told him that the leak was from the toilet and said it would be "no problem" to fix it. Called him to schedule and confirm a date we had discussed. No response to my message. Four more calls and two texts later, after three days, he claims he was in Denver and there was "no reception in the mountains, despite the fact that his voicemail took messages and my Iphone indicated that the texts had been received. He finally confirmed that the project would be done today and that he would be here by 8:30. At 8:45, I called and woke him up. He said he had been traveling back and got to bed very late, but he would be here within the hour. A few minutes later, he texted me saying "I do not feel comfortable with my ability to focus and that "working on a toilet is the furthest thing on my mind." He recommended that I get someone else to do the job. I wasted eight days not being able to use our bathroom toilet and now need to get someone else to fix what was probably not installed right. He had told me it would cost $600 to $1,000 to do the plumbing, dry walling and painting. I accepted that, but in his next text attempting to explain his sudden refusal to do the job, that I was trying to get a freebie!!!! Very lame! He did good work four years ago, but has really changed and I would never attempt to hire him again.

He kept delaying my mother's job after taking her money, even after she kept calling him. She eventually had to come to his house in order to confront him about getting the job done. I was very disappointed in his behavior in making an elderly woman wait so long to do a job for her.

We will not be hiring this company anytime soon, he stated that he would get the contract in the mail no later than Saturday, June 14. We should have gotten it no later than June 20th. It has yet to show up. Since they never return our calls, nor get information to us in a timely manner, we feel very uncomfortable trusting that Do It Right will come to our house and do the construction promised at the time promised. It's really sad, we liked their seeming interest in our basement project the first time we met with them. But I guess that was all for show.

It went extremely well. The finished product is awesome. Shawn has worked on many projects for me since 2009 including installing a new shower, putting in a French drain, repairing my deck and many repair jobs. This project turned out beautifully and exceeded my expectations. Shawn is very pleasant to deal with and goes out of his way to help with any problems you may have. The people who work for him also do very good work. He is very knowledgeable of all aspects of building and home repair and I would highly recommend him to anyone interested in repair or remodel.

This service was good and he is a good guy. He does what he says he is going to do and is fair. He lets me know ahead of time what he is going to charge and then gets here and does it.

He was very personable, reliable, and would listen and suggest to all of our ideas. very good to work with and definitely would recommend him. If you do not believe me how good he does.come see my Kitchen Patric & Todd.

Took out tube replaced with shower and repainted bathroom and installed fan and did plumbing work in the basement.

He did a super job. He did it in a good amount of time. It looks very nice and I was pleased.

I never received the email from Shawn so a few weeks later I called him. As soon as I gave him my name he started to make excuses. He mentioned there had been a death in the family so I decided to give him another chance. He said he would email me that day. That was 3 weeks ago (at least) and I have still not heard from Shawn. We are very disappointed.

Shawn was to give me an estimate 3-4 days after meeting with me via e-mail. Instead I received a phone call from him asking if it would be ok to meet with me on Saturday because he had a meeting with another client close to where I live. I called him back and he didn't pick up. The message I left was to ask "why do you need to meet with me?" In the end I thought, maybe he wants to give me the estimate in person. Long story short his meeting was cancelled and he didn't come out, he went fishing. The next message I got from Shawn was his wife sprained her ankle and it will be a couple more days before he has my estimate ready.During this period I asked him to estimate tile in the shower and not to move the sink across the room ( he replied back "you will be saving a ton of money")Then the next email was to tell me she had surgery on her ankle and things are getting back to normal, he will get me an estimate in a couple of days. Again it is 9 days later from the last message and 1 month from our 1st meeting and no estimate. In short I have hired someone else and he gave me an estimate in 3 days and no excuses.

I would love to tell you we had a great experience with Shawn but unfortunately Shawn failed to live up to his #1 first commitment. Because Shawn failed to email us or bid the Bathroom remodel, we won't be using Shawn for any of our three remodeling projects. Masterbath, Kitchen, guest bedrooms

Shawn gave us a quote to supply all the hardware, materials, and labor do the rehab, and that is exactly what the final charge was and I know he ran into some unforeseen problems. He was able to schedule us as needed, which happened to be the day before and the day we were moving to the location he was working on. Because of this we really were not present when the majority of the work was done. He keep us informed on his progress and everything was preformed as expected. What impressed me the most was his desire to get the work done right and to our satisfaction. I have recommended Shawn to neighbors and would definitely use his services again.

He is a pro. The bathroom came in above the estimate, but there were unexpected surprises, and they were explained to me along the way, so at the end, I was not surprised. The bathroom is beautiful, and more importantly to me, done right. He takes pride in his work, is a pleasure to work with, honest and fair. I would easily hire him again.

The bid process went well, Shawn was professional and explained the entire process. He had some good ideas for improvement which we accepted, such as expanding the shower. We accepted his bid over two others. Shawn told us he was a third generation tile guy, and it showed. His tile work on the bathroom , shower and floor was excellent. Shawn did a great job steering us through some potential pitfalls. For example, the decorator had a pattern for the bathroom floor and when Shawn laid it out, he stopped and called me at work. He didn't like it. He laid it so I could see it that evening, and he was right, the decorator's pattern didn't fit the room. So he changed it and it looks great, he was absolutely correct. Also he really helped us get a nice pattern on the back splash over the granite in the kitchen, which we were struggling with. He had nice ideas for kitchen lighting and many other touches. Such as he directed us to on-line websites for fixture ordering and one day I was having difficulty with selecting product, he intervened and assisted me in getting the correct items. There were many little things also he did to help us, for instance our hand rail up stairs was loose... he noticed it and fixed it. One screw and he was done, it would have taken me the entire weekend ti fix..................... Nice work, we are very pleased.

I got them from Angie's List and it went great. They did a great job. They did the work pretty quickly and came in within my budget. I would use them again and I would recommend them.

I found "Done Right Contracting" on Angie's List as well as a couple of others and got estimates. Shawn gave me a very detailed estimate and the best estimate for the work to be performed. I was pleased with the professionalism of the estimation and the fact that it was the lowest bid made it a no brainer. The scheduling for the work was mildly challenging as the work was being performed for tenants of a rental that I own within a condominium complex. Shawn coordinated work with the tenants. There was also coordination that needed to occur between the Condo maintenance crew as far as the shower waste plumbing was concerned. Shawn got contact information and coordinated as needed to get the job done without bugging me at work. As the base of the shower was removed, there was significant rot and mold that needed to be removed and replaced. Shawn sent me pictures and let me know of everything that needed to happen. He worked up a quick estimate and got it to me right away. In addition, the tenants were concerned about dust particles, dirt, etc. from the work - I never heard any complaints from them about this. In my estimate, the cost was right on target for the work performed. If you had any question, you could move line by line down the estimate provided to verify any improper cost requirements. I was willing to pay for quality work with no hassle . . if you aren't, you're not going to find the type of professionalism that Done Right Contracting provides. The work done was great . . it was done 2 months ago and I'm still pleased and i recommend Done Right Contracting.

The price was great. My husband wanted to go with another contractor who had worked for us before. That person did not line up the tile correctly. Every day I look at the kitchen tile and wish we'd gone with Shawn. He was professional and asked the right questions that indicated to me he cared about doing a quality job. We'll go with him in the future.

One thing Shawn arranges for is to have a lady come in and clean/dust everything after they are done with dry wall sanding and such. That was a nice bonus. He also found a spectacular carpet cleaner guy to get out stains and wax tracked in on carpeting. Carpet still looks great! Shawn has a helper named Mike, and Mike is a hard worker. Mike shows up on time, and works as long as he has to without complaining. Shawn does have sub contractors for dry wall and painting. His painter (Melbin) does an awesome job, but some of the guys that help Melbin are rather sloppy, leaving paint in sinks and splatters on counters. Shawn made sure it was all taken care of later on though. Shawn's dry wall guy (Carlos) knows how to get the job done pretty well, but wasn't very conscientious about making sure surfaces were protected (like floors, carpets, etc) from the dry wall compound, and he dumped the waste down in the street sewer- a big "no-no." I agree with another reviewer that stated Shawn seems to have a lot of things suddenly "come up" and seems to have too many "irons in the fire." There were several times when Shawn didn't show up when he said he would. Sometimes we would be contacted as to why, other times not. I think this is common among contractors, unfortunately. They seem to have a whole different concept of time. Shawn finished the job within a week of our deadline. We had some unexpected add-ons that understandably lengthened the job.

We aren't completely done with the remodel but I'm getting off Angie's List and wanted to give a review for Done Right before doing so. We gutted our master bathroom (10x12). A custom shower is being built, a free-standing tub will go in, knockdown on the ceiling, new vanity, lights, plumbing, flooring, toilet. It is a huge job. As with any contractor there are pros and cons. I will try to list them as best I can. Pros: We were about to give up hope of finding a good contractor until we found Shawn (owner). By then we had an exact idea of what we wanted the final product to be. He walked through it with us and was very detailed. He submitted a bid and we found it reasonable. Other contractors were outrageously high or so low that their bids didn't make sense either. I was able to go to several of his projects to preview his work and was very impressed with his attention to detail. Tile work is his specialty although he does a lot of other work himself (not plumbing or drywall). He subs out other jobs. His knowledge of remodeling is extensive. He has foreseen some logistical issues and given alternatives. He also is very good at helping find suppliers. He has relationships with cabinet, tile, plumbing manufacturers as well as anything else you need during remodeling. Because of those relationships, he can get contractor discounts. He has always come to me to discuss things when there is any doubt or options I should consider. The work he's done so far has been top notch. He is also extremely friendly and trustworthy. He has a key to my home. A few misc. things - he donates as much as possible to Habitat for Humanity so we can have a tax deduction. He lets us do as much work as we want to save money. When we tore out the bathroom he explained things to be careful of beforehand for our safety. His bid is listed item by item, labor and materials, so you know every detail of what you're paying for. Cons: The biggest con we have are delays. The most problematic one was that the tile we ordered is on back order. That wouldn't have been a problem except he started our project anyway so our two to three week project isn't done and it's been a couple months. While he's detail oriented, he also seems to have too many irons in the fire or something at least when it comes to ordering things. Sometimes he says he is coming and something comes up. I have a feeling that's pretty common practice among all contractors though. It's hard to write something bad about a guy that overall is really, really good at what he does...just not on time. Overall, we are happy with Shawn's work. While the delays have been incredibly frustrating and annoying I am confident that his final result will be worth the wait. I was able to get exactly what I wanted in this remodel. His pricing is reasonable but his quality exceptional. My suggestion if you choose Shawn is for you to take more control over the timing - you make sure all items needed are ready to go before he starts. I guarantee if you look at his work you will definitely see quality others don't have.

My drains had been slow, but when I smelled sewer gas I knew it was time to call for help. A friend had given me Dunn Rights number. I called and got an estimate from him for snaking the pipe. I called a couple of other companies also and Dunn Rights estimate was the same or less. I asked my neighbor to let him in, so I did not meet him personally. I was told he showed up when he said (and on the same day I called and asked for the estimate!) He snaked the drain. My neighbor told him the history of my problem and asked how to handle the problem. The real problem with my plumbing was explained - old house syndrom - and tips for how to keep the visits from the plumber to a minimum were given along with a detailed explination of what would be involved in a fix (jackhamering the foundation) and the problems/benefits associated from the fix. Then he called and explained this to me at work (after asking if I had time.) When I went home you could not tell that an icky drain snake had been hauled into the basement bathroom (which also happens to be the access point to the main line.) He made the effort to clean up - and from previous experience I know that's a messy messy job! He called back a few days later to make sure everything was draining properly and that the sewer gas smell had gone away.

Shawn initially came out to meet with me to discuss what I wanted done on my master bathroom. This meeting went very well. He was punctual, he provided me with some good information, and he seemed to listen. Following that meeting, the experience went downhill. He told me he would provide me an estimate in about a week. I finally called him about 2 weeks later and he told me he had had a family problem and hadn't been able to get the estimate done, but that he would get it to me by early the next week. Early the next week came and went, and he still hadn't gotten me the estimate. He finally called me on the Friday following and told me he had had an emergency call on another property (another excuse) and was going to email me the estimate right before he left for vacation. However, this email and the estimate never arrived. I never heard from him again and since he was so unresponsive, I figured he had no interest in my project so I did not call him again.

Shawn is a wonderful person. We really are going to miss his sense of humor and positive attitude. We met with him and he had us do the homework on what we wanted. The total cost of the bathroom was about 11,000 dollars based on the finishes that we chose. His team of Mike, Melvin and Carlos as well as the plumbers were also wonderful. I am very excited to have a tub! He is very honest and I was not there a lot while the work was being done as I also was at work. Remodeling can be stressful but Shawn explained everything along the way. He knows the best cabinet designer Doug Smythe at Quality wood products. I cannot say enough about my vanity. It was less than my quote from Home Depot. If you are not satisfied with something Shawn will fix it. I will hire him again if I decide to remodel anything else in my house.

The finished product is beautiful. I complicated the process by splitting the work between two contractors to save money. I think the extra $2000 to just have Shawn do it would have been worth it. It took a lot longer than planned, but there were a lot of confounding factors. Never order a vanity from Lowes. It took 10 weeks to arrive instead of 6. And a few freak things, like a tree falling on his house. Still, he originally said I would have a schedule of what would happen each day (which didn't happen), and some days he said he would come and he didn't, without explaining it until I called/emailed/texted him.

The only glitch was the window company not having the window on the scheduled date. We were not on a set schedule so it was not a hardship for us. Once materials were set, it went well. Shawn did the entire project himself. During the tiling of the shower walls, he suggested a different treatment of the window surround with a marble sill and trim. Looks very good and matches the tile we had bought for the shower. We also appreciated the use of water resistant grout around the tiles so that we will not have to worry about resealing later on. Very pleased with the results.

Excellent design sensibilities for remodeling the bathroom to give a vintage look that fit with the rest of the house while using modern appliances. The work done was really excellent and I enjoyed working with the entire crew. The major problem we had wasn't Done Right's fault - their subcontractor on the cabinets caused huge delays, making a two week project turn into three months. Done Right did what they could to pacify me and worked the cabinetry people over on my behalf to include discounts for their late work. Their work caused a few other problems in the house, including several plumbing issues, but they stepped up and took responsibility where appropriate and we worked things out. Overall, the work done was beautiful. I would recommend them again.