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1.01 Reviews
Showing 1-1 of 1 reviews
Jennifer F.
01/2008
basketball goals
+ -1 moreThis was a complete disaster. While the company representatives were pleasant, the subcontractor not only was difficult to communicate with, but when he came out to install the hoop, he did not follow the assembly instructions. Instead of drilling holes to screw the pole pieces together and then filling the pole with concrete, he simply slid the pole parts together and filled it will the dirt he had dug out of the hole in the ground. The first time my son used it, it fell over on top of him. Thank God he was not hurt! The pole, mounting bracket, and backboard were damaged beyond repair and could not be returned. The company told us they would reimburse us for the damaged materials as well as installation, but only refunded the installation. We contacted them about a month later and they told us payment would be sent within a week, which didn't happen. Now they're telling us they handled us quite fairly and will be taking no further action. We have lost $600!
Description of Work: The company was asked to install an in-ground basketball hoop. Installation cost was $350, but the basketball system we purchased cost about $600 on top of that. They destroyed the basketball system because their contractor did not follow assembly instructions and it fell apart. (See below). They initially told us they'd reimburse us for the damaged system, but only reimbursed us for the installation. Now, four months later, they are reneging that agreement and telling us they feel we've been treated quite fairly.
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$350
Contact information
PO Box 13068, Overland Park, KS 66282
www.usassembly.netLicensing
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Service Categories
Basketball Goals,
Billiard Table Repair,
Fitness - Equipment,
Pool and Spa Service,
Playgrounds,
Handyman Services,
Gas Grills
FAQ
USASSEMBLY INC is currently rated 1 overall out of 5.
Yes, USASSEMBLY INC offers free project estimates.
No, USASSEMBLY INC does not offer eco-friendly accreditations.
No, USASSEMBLY INC does not offer a senior discount.
No, USASSEMBLY INC does not offer emergency services.
No, USASSEMBLY INC does not offer warranties.
USASSEMBLY INC offers the following services: RESIDENTIAL & COMMERCIAL FITNESS, SPORTING GOODS & RECREATIONAL EQUIPMENT REPAIR, RELOCATION, DELIVERY & ASSEMBLY. TREADMILLS, ELLIPTICALS, EXERCISE BIKES, HOME GYMS, WEIGHT BENCHES, FITNESS EQUIPMENT, HEALTH EQUIPMENT, INGROUND & PORTABLE BASKETBALL SYSTEMS, PLAYGROUND SYSTEMS, BBQ & GAS GRILLS, PORTABLE BACK YARD STATIONS, READY TO ASSEMBLE FURNITURE, TRAMPOLINES, TOYS, HOME ASSISTANCE EQUIPMENT & HOT TUBS.
Contact information
PO Box 13068, Overland Park, KS 66282
www.usassembly.net