About us
Services we offer
Reviews
4.110 Reviews
Showing 1-10 of 10 reviews
Robert R.
04/2017
appliance repair
+ -1 moresee above...not good
Description of Work: Service call for a Kenmore refrigerator. Arrival window 1-5 pm. was supposed to be notified when tech was on his way. Never got called. Discovered he was coming. Left work to meet. Never arrived. Out-sourced call center called multiple times and told me he was delayed but on his way. Finally after 3.5 hours, called again. This time call center said he had arrived at 3:30 but no one home. My door bell camera never recorded any such visit. He never called me. Basically, the call center lied to me for hours and wasted my time. The technician apparently lied because if he had pushed the door bell, the camera would have record the video. Now that want to reschedual! Will not do business with them again
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
$99
Gene A.
12/2016
heating & air conditioning/hvac
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Sherrilyn P.
08/2016
appliance sales
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Susan N.
01/2016
appliance repair
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Rebeca S.
12/2015
appliance repair
+ -1 moreunknown
Description of Work: Repaired heating element on my dryer. Said I needed vent cleaning, and not to use dryer has would keep having the same problem. Another appliance person did not check any of this. Good job from Sears!
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Scott S.
07/2015
appliance repair
+ -1 moreWe purchased a protection agreement on a GE stove in Sept 2012 for a house in Raymore MO. We moved from this house in Dec 2014. We recently received a notification to renew the protection agreement and I called to cancel it. I asked to cancel it back to Dec 2014 - when we moved and offered to show proof of moving. The Sears rep (888-528-6326 - Lisa ID#590752) said they can only cancel effective the day you called. I explained we moved the week before Christmas and cancelling this was not on our mind, we are asking for an exception. Lisa said no, this couldn't be done. I explained that we have bought several appliances from Sears including a dishwasher just a few months ago at the new house. Lisa still said no.
Description of Work: We purchased a protection agreement on a stove and then moved from the house. So are asking for a pro-rated refund and was told they will not give a refund based on when we moved from the house.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| responsiveness |
$400
Kathryn M.
07/2014
appliance repair
+ -1 moreThe repairmen were fine and they were good about getting out here and doing stuff, but the appliance itself was not good. We bought it in 2012 and we already had to have it repaired twice. There was a clamp on the water pump that was defective and the panel on the front was defective and we had to have that replaced.
Description of Work: They fixed the dishwasher.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Dorothy R.
01/2013
appliance repair
+ -1 moreI was not satisfied at all. They did not come prepared to install the oven. They also wanted assistance bringing the oven in and that's what I was paying them for. I didn't think they presented themselves as professional installers.
Description of Work: They installed a new double oven.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$200
william U.
03/2012
auto repair
+ -1 moreThey gave us an estimate, and the actual price was the same. They did the work on time. Their prices were average.
Description of Work: They performed some work on our vehicle.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Garneda P.
01/2012
appliance repair
+ -1 moreThey did great. They came out did what was needed.
Description of Work: The fixed an ice maker on our refrigerator.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Contact information
9701 Metcalf Ave, Overland Park, KS 66212
www.sears.com/shc/s/StoreLocatorView?storeId=10153&catalogId=12605#resultsService hours
Sunday:
11:00 AM - 6:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
9:00 AM - 9:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Sales and Installation,
Heating and Air Conditioning,
Auto Service
FAQ
Sears Stores is currently rated 4.1 overall out of 5.
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
No, Sears Stores does not offer free project estimates.
No, Sears Stores does not offer eco-friendly accreditations.
No, Sears Stores does not offer a senior discount.
No, Sears Stores does not offer emergency services.
No, Sears Stores does not offer warranties.
Sears Stores offers the following services: Appliance repair.
Contact information
9701 Metcalf Ave, Overland Park, KS 66212
www.sears.com/shc/s/StoreLocatorView?storeId=10153&catalogId=12605#resultsService hours
Sunday:
11:00 AM - 6:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
9:00 AM - 9:00 PM