Neal Harris Service Experts

They didn't show up for 2 appointments over the last 2 years. No call to let me know they were late. I waited 6 hours before a call on one visit. Prices are higher than anyone else. They cancelled my service agreement at my request but still after 2 months have not refunded my money that they promised. Sending emails every 2-3 weeks still no response. Save your money and your time.

They told me it would cost over 2000 dollars to repair my AC and said it would be advisable to replace it instead for 6000-9000 dollars. Thank goodness I called another company that located the issue in 5 minutes and fixed it for under 300. Don’t fall for their scam tactics where they prey on customers by sending out 2 people to double team you into spending major money when a simple repair is all that is needed.

October 2020 reached out to Neal Harris based on reviews and TV ads to service our AC. Decided on the initial call that the cost of a service visit that getting their service plan made sense. Came out and discovered that our AC unit was bad and that our furnace unit was going out as well. They presented a plan for replacement...way too expensive. Compared their purchase option to a competitor and saved thousands of dollars. I asked that they cancel my service plan. Stated they would. I was told there was no charge for today's visit. Later I received a bill $139 questioned it. The person on their call center stated they would look into this for me. I had to follow up three times and was told to hold off paying the bill. Still was not getting a clear answer. Finally, today was told they charged me for a service call and they failed to cancel my service plan...billed me three times. I paid what was essentially for an estimate for repair and was billed three times for their service plan on top. My advice take your business somewhere else. The Advantage Program in my opinion is a Rip Off. You will pay for a furnace for several years, then they will want you to renew the program. Yes it eliminates a big upfront bill. However, its a better investment to refinance your home at a lower rate, pay once and not pay twice as much for HVAC.

In and out in 45 minutes. Tech had all the proper equipment.

All went well, including the fact that Michael Crow wore his mask at all times. Punctual, professional, helpful.

Great service. Daniel did an excellent job!

The technician was ver professional and friendly. He took time to explain what he would be doing and subsequent to the service, he explained what he did and the condition of my unit. Micheal is very thorough which I like. I would request Micheal Loya again.

Service tech was very efficient. He answered questions and made recommendations for our consideration. The work was timely and will help us evaluate whether to repair or replace the existing furnace.

Went well. Technician David Lickteig gave very good advice and shared some interesting facts that no one ever told me about my HVAC system.

Neal-Harris Service Experts, To Who To May Concern: I called your company to clean out a stopped up bathroom sink drain. You sent service man Jon Steiner out to fix the problem. He explained to me exactly what the problem was and kept me informed as to what he was doing every step of the way. He was very courteous, clean, and pleasant to be around. Jon is a real credit to your organization. Be assured of my continued patronage, and I will tell all of my friends about the great work Neal-Harris does. Thank you. Selwyn Luben 8701 Belleview Ave. (816)361-5429

Great. Installers were professional thorough. And let me ask lots of questions.

Jeff Wilson totally solved our air conditioning problems and made our life good again in a most timely manner. Jeff's HVAC expertise is amazing! Jeff was very personable and provided my wife and I the best customer service we have ever had. I have been a Neal Harris customer for 30 years and will now request Jeff for future service calls and routine maintenance. He also was very helpful with educating me on some homeowner care and maintenance tips. Thank you Jeff.

They service went great; they were on time and very professional with their service

Jeff did a great job of diagnosing the problem and working out the solution. He also was very helpful with some education on home owner care tips...thanks, Jeff

Quotes me $800 for a furnace repair and tried to sell me a new furnace. Santa Fe came out and fixed it for $400 and did not try to upsell me. Neil Harris only wants to sell new equipment, are borderline dishonest. And charged they a hundred bucks! I've heard they've changed a lot since they were purchased by one of the national groups that plays this game.

My heat went out on Sunday. I called on Monday morning and they fit me into the first time slot. The technician came out promptly and fixed the problem. I was very appreciative that they got out there so quickly

part of annual contract service. Technician Clayton very knowledgeable, efficient and thorough in his testing, cleaning.

They're always prompt. They always call when they're on the way. When they're done they always explain everything they did during the tune-up, whether it's an air conditioning tune-up or a furnace tune-up. I can ask them questions and they will answer it in a way that I understand it.

It was $70. They're very professional. They have good communication skills. They leave it very clean. They put on plastic booties even though I tell them they don't need to when walking through my house.

I have a service contract with them, they come out twice a year. I have a service contract with them, it's like $140 year for each visit, so I guess it's $70. Well, I've been using them for over 25 years. Generally, I've been satisfied with them. They're always prompt.

They are very professional and they have good communication skills. They keep everything very clean, they always put on plastic duties even though I tell them they don't need to when they are walking through my house but they do anyway.

Jeff came on time as scheduled, explained and made helpful suggestions and options he has for us. All questions and requests were met promptly. Routine maintenance and cleaning has been efficiently done. We appreciated his professional and friendly service.

All services provided went well. Service technicians were professional and clean. They are quick to respond when needed.

The entire team was excellent. The air conditioning went out on a Sunday. The sales consultant was there that afternoon. The installation team was there at 8:30 a.m. the next day, Monday. No problems occurred. The entire unit was up and running in about 6.5 hours. They were conscientious, considerate and clean.

Jerry was thorough and efficient in explaining the work that was done.