Response from Mission Painting and Home Improvements
Dear [Member Information Removed], Thank [Member Information Removed] for taking the time to share your feedback. We apologize for any confusion or inconvenience [Member Information Removed] experienced during our service process. Our goal is always to ensure clear communication and satisfaction [Member Information Removed] every project we handle. Regarding the scope of work, be our estimator aimed to take full responsibility for any misunderstandings initially. We understand that changes [Member Information Removed] occur, and we strive to adapt flexibly. However, as part of our standard procedure to maintain clarity and prevent miscommunication, we do require written change orders for any revisions differing from the original proposal. This policy is in place to protect both our clients and our team, ensuring that all parties are aligned [Member Information Removed] the project’s direction and scope. We genuinely regret any frustration this policy may have caused, and we appreciate your patience as we navigated these changes. Our team is dedicated to learning from each experience and improving our processes for better customer satisfaction. We understand that during your call to our office, there were demands to speak directly [Member Information Removed] the owner of Mission Painting and subsequent frustrations expressed towards our office manager, including threats of [Member Information Removed] negative review and mentioning the Attorney General. Such interactions, unfortunately, led us to the decision that it would be best not to proceed [Member Information Removed] business. This was [Member Information Removed] decision made [Member Information Removed] careful consideration, keeping in mind the need for mutual respect and understanding in all our professional engagements. We believe in resolving conflicts and misunderstandings through constructive and respectful dialogue. If there is an opportunity to [Member Information Removed] any unresolved issues in [Member Information Removed] professional manner, please feel free to reach out. We regret that our professional relationship had to conclude in this manner, and we wish [Member Information Removed] the best in your future endeavors.