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3.610 Reviews
Showing 1-10 of 10 reviews
Monita S.
07/2015
computer repair
+ -1 moreI took my computer tower in to Micro Center because the computer would power on, but nothing would display on the monitor. I was told there would be a charge of 39.99 to diagnose the problem, and if it couldn't be fixed it would be an additional 69.99 to recover the data from the hard drive if I provided my own external hard drive to put it on, or they could provide one for an additional charge. Christian called the next day with the good news that it was a problem with the motherboard that he could easily fix, so I could pick up the computer for an additional $40 labor charge. I did purchase a 1 TB external hard drive to back up my data so that I don't need to worry about that in the future. Christian was very highly knowledgeable and answered all of my questions. I would definitely recommend Micro Center for computer repairs.
Description of Work: Fixed my computer at a reasonable cost.
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Yes, I recommend this pro
$86
GINNY J.
12/2014
computer repair
+ -1 moreunknown
Description of Work: It was a computer sale. It went well. Nothing difficult or outstanding.
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Yes, I recommend this pro
Ruthanne R.
11/2014
computer repair
+ -1 moreI had purchased AppleCare and Micro Center's Accidental Damage Handling warranty with the iPad purchase in December 2012. I broke the glass on the iPad in May 2014 and took it in to be repaired under the warranty as they advertise to be an Apple Certified Service Provider. The repair appeared to be done satisfactorily. Over the next several months I began to see dust particles under the glass and noticed that the lower left corner was not glued down properly. I finally got around to taking the iPad back to address this issue is mid-October. I received it back on October 29 and it appeared OK at a cursory glance. Later that night I discovered the glass was still not glued in the corner and there was some residual dust remaining. In addition the upper left corner of the aluminum back appeared to have been ground away with a Dremel or similar tool. The metal was rough and very thin. The aluminum back had no damage when I dropped the iPad off for repair. I returned to the store and showed it to the customer service person. At first they seemed to imply that I had done it before I brought it in. Then they disappeared to the back to speak with a service tech. On their return they said "they have to do that to replace the glass". I said they replaced the glass in May and there was no damage at that time or when I brought it in most recently. I got handed off to another customer service rep who reiterated that "they have to do that to replace the glass". I said that was ridiculous that something would be returned more damaged than when received. I asked what they were going to do and got told the manager would be in later and he would call me. To this point I was beyond upset with them. I did some calling to the AppleStore and confirmed that they did NOT have to damage the case to do a replacement on the glass. I also found that Micro Center is an Apple authorized Service Provider for "Mac" only. iPad and iPhone are not listed. The manager called later and said they were going to buy out the rest of the service contract. I just said, "OK", waiting to see what else he was going to suggest. After a longish pause he said they could give me an iPad from inventory, but they didn't sell that model anymore so he would replace it with an iPad Air with the same configuration as what I had. He asked about my color choice. I asked what I was going to have to do and was told that it would be sign some paperwork. I also had to pay sale's tax on the new iPad. The situation was resolved to my satisfaction. However it took the better part of my day with the 45 mile round trips to the store. Not mention the aggravation and rising blood pressure. I will purchase my new AppleCare plan at the AppleStore and probably won't shop at Micro Center again. I definitely would NOT recommend them for service and repair on Apple products!
Description of Work: Repair/replace broken glass on Apple iPad 3.
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$125
Chuck D.
07/2014
computer repair, computer sales
+ 0 moreThe salesperson I had stuck with me the whole time, as we walked through the aisles, picking out parts for this build. We then worked with the technicians to get it done. There were some problems later, but they did take care of it. There was no problem at all there, as they were responsive to the problems. They did a good job.
Description of Work: They built a gaming desktop computer for me.
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Yes, I recommend this pro
$3,500
Dr. Julie C.
11/2012
computer repair
+ -1 moreMy experience at MicroCenter was horrendous and expensive. Fool me once for selling defective products and demanding I pay service and restoration fees? Shame on you. Fool me again by trying to sell defective products and demanding I pay service and restoration fees? No thank you. The HERO in this story is Computer Medics, Overland Park, KS
Description of Work: In August, 2012, I needed to replace my 8 gb SanDisk flash drive (purchased at MicroCenter) and requested to pull the data and place it on a new flash drive. There was confusion between several technicians about what the issue was with my old flash drive and disagreement about how to remove the data; but they agreed it would have to be sent out and would cost about $150.00. I took my defective flash drive to a smaller local company called Computer Medics. They quickly determined the issue and said they could pull the data to a new flash drive. They suggested I get a new flash drive at MicroCenter because their drives were less expensive. I spoke to Jon R. on 8/22/12 ref. #191-PO-4368347; he suggested I purchase a SanDisk Ultra Backup 16 gb. He said it was sturdy and would last. I took the new flash drive to Computer Medics; they pulled the old data from the 8gb MicroCenter SanDisk flash drive and stored it on the new 16gb MicroCenter SanDisk flash drive on 9/14/12. I use the 16 gb flash drive only when I use my laptop in my livingroom. I am meticulous about removing it and inserting it correctly. This flash drive does not leave the house; it does not leave the livingroom. On 11/19/12, I inserted the 16 gb flash drive into my laptop. There was no indication it had been inserted into the computer and I could not retrieve the data. I went to MicroCenter today at 11:30am and waited in line for 45 min. to speak with a service representative. She asked, "What did you do to it?" I explained where I kept it and how I used it. She said, "Did you insert it correctly?" and "Did it work on other hard drives?" I explained I brought it to MicroCenter because I did not have another computer to test it. She handed it back to me and said, "We don't do that." I asked, "You don't test flash drives? In a computer store?” The service girl standing next to her said, "Yes, we do." The girl disappeared to speak with a service representative and said, "This is defective." I said, "It's less than 3 months old. Are you telling me the life of your flash drives only lasts 3 months?" I explained this was the second time in 3 months I needed to pull data from a SanDisk flash drive purchased at MicroCenter. She repeated, "I know, but sometimes they're defective. If you want to get it fixed, we have to send it off and it will cost $150.00." I asked to speak to a manager. The manager agreed it was unfortunate that sometimes the flash drive products are defective, especially the SanDisk flash drives, but I shouldn't use it for data backup. I showed her the flash drive and asked, "Isn't it a SanDisk Ultra Backup?" She said she was sorry, sometimes the products are defective, and I should purchase a new flash drive. She reminded me the cost of uploading the data again will be $150.00. I bought a MicroCenter 16 gb from Xyrus for $9.77. Computer Medics said they could pull up some of the data from my laptop; but none of the data was salvageable from my SanDisk flash drive. I bought a service plan, but the girl at the service desk said I only purchased the plan for my laptop, it did not include the flash drive, and transferring the data would still cost $150.00 to upload the data on the defective flash drive in addition to costs of a new flash drive. I would have been happy to purchase a MicroCenter flash drive because I learned they were cheaper, sturdier, and guaranteed. But I definitely believe if MicroCenter representatives are telling me twice in less than three months that their products are sometimes defective and it is my responsibility to restore data on faulty equipment, I believe it is MicroCenter's responsibility to make some effort to restore the data. ESPECIALLY if MicroCenter representatives admit that customers sometimes purchase faulty products in their stores. I would definitely like to hear a response because this is completely unacceptable. I submitted this information in writting to MicroCenter. I hope I hear a response. I will also report this experience to the Better Business Bureau.
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$150
Alexis Jeannine R.
06/2012
computer repair, computer sales
+ 0 moreThey didn't talk down to me and they were very polite and didn't make me feel stupid. We bought it but didn't like the non-keyboard, just-a-screen set-up, and we returned it.They deducted a percentage of what we paid and gave us ~90% refund, only.
Description of Work: I've been a customer for a little over a year now, and I appreciate the time they took to explain my options re: buying a tablet.
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Yes, I recommend this pro
$600
Mary-Louise W. P.
04/2012
camera repair
+ -1 moreThe young man that helped me was excellent. I told him exactly what I wanted and he really listened to me and didn't try to push me into a more expensive camera. He took his time with me and really explained the different things about the camera and how to work it. He was so helpful.
Description of Work: I went to Mircro Center to buy a new camera.
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Yes, I recommend this pro
$120
John K.
03/2011
computer repair
+ -1 morei stopped by the service counter to find out a "ballpark" price for my issue, which was the laptop screen flickering on and off (it was off most of the time), but the image could be seen when the light was just right and using an external monitor was fine. a young lady who waited on me said it was probably the back light and that could be fixed for around $50. so I brought it in a few days later. they immediately required $76 just to drop it off (for diagnostics) and then called me 10 days later to say that it would be around $210 to fix. i felt it was incredibly misleading to tell me that it would probably be around $50 when their policy was $76 up front plus repair fees. So, I took it in expecting around $50 (she sure seemed to know what she was talking about) but instead was hit with $286.
Description of Work: laptop computer "diagnostics"
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$76
ERIK O.
10/2006
computer sales
+ -1 moreThey have a good selection and good prices. I find myself driving here from KC, MO to buy things instead of going to closer stores.
Description of Work: Purchased various computer peripherals and accessories from this store.
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Yes, I recommend this pro
$100
03/2004
computer repair
+ -1 moreTHEY FULLY STOOD BEHIND THEIR WORK AND PRODUCT.
Description of Work: THEY HAD TO REPAIR A BRAND NEW UNIT I HAD PUCHASED A MONTH EARLIER.
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Yes, I recommend this pro
$100
Contact information
9294 METCALF AVE, Overland Park, KS 66212
www.microcenter.comService hours
Sunday:
ClosedMonday:
8:30 AM - 5:00 PMTuesday:
8:30 AM - 5:00 PMWednesday:
8:30 AM - 5:00 PMThursday:
8:30 AM - 5:00 PMFriday:
8:30 AM - 5:00 PMSaturday:
ClosedLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Sales,
Camera Repair
FAQ
MICRO CENTER is currently rated 3.6 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
MICRO CENTER accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, MICRO CENTER does not offer free project estimates.
No, MICRO CENTER does not offer eco-friendly accreditations.
No, MICRO CENTER does not offer a senior discount.
No, MICRO CENTER does not offer emergency services.
No, MICRO CENTER does not offer warranties.
MICRO CENTER offers the following services: COMPUTER REPAIR/SALES/SERVICES, ELECTRONIC SALES/ACCESSORIES, MOVIES/GAMES, BOOKS, PERIPHERALS, DIGITAL IMAGING, SUPPLIES, PC SYSTEMS, SOFTWARE, & BYOPC.
Contact information
9294 METCALF AVE, Overland Park, KS 66212
www.microcenter.comService hours
Sunday:
ClosedMonday:
8:30 AM - 5:00 PMTuesday:
8:30 AM - 5:00 PMWednesday:
8:30 AM - 5:00 PMThursday:
8:30 AM - 5:00 PMFriday:
8:30 AM - 5:00 PMSaturday:
Closed