LAWN MASTER SYSTEMS, LLC

He was very responsive to come out and measure the yard and discuss what needed to be done. However, he never sent me a bid, despite multiple phone calls following up. He was highly recommended and I was tired of requesting bids for other projects, so he would have had the job had the quote been remotely reasonable. I can only guess that he interpreted my hesitation to install a wi-fi controller for an additional $150 meant that we weren't prepared to pay a few thousand for the system.

The original install was good, the follow up for modifications was absolutely terrible. He knew modifications would have to be completed after he capped our system and said he could do it and never returned a text or voicemail to perform the work, which forced me to identify another irrigation contractor. Very poor customer service, I would not recommend lawn master systems for any work if you want them to be a continued vendor throughout the life of your system.

They were good. They came in with a nice price. They did a nice job and they responded to my questions and even post installation.

We showed him how our cement walkway had gotten raised and so that the walkway slabs are not even with the driveway or level. He told us to "water it" and it should settle. He also said that if it did not settle to where it was, he would come back in the spring and make it right. The following spring and summer we contacted him repeatedly and he did nothing to rectify this. We explained that this is a liability and someone could get hurt. My grandaughter has tripped over it and scraped knees and lots of tears have been shed. We feel that if some work is done for someone, the service completed should not affect anything except what he was hired for and paid to do. We feel our sidewalk should be the way he found it and it is not. He did a great job on the sprinkler system itself.

They are very busy, so it took longer to get it done than I thought. They installed the sprinkler system in a way where you don't have to have someone else winterize it for you, and you can do it yourself. They worked quickly, professional, and everything works great.

Mike was very responsive once I contacted him and provided an onsite visit and estimate within a few days. I had performed my due diligence and was aware of his company's reputation and endorsements. I assumed he would be the most expensive estimate, and he was not. He thoroughly explained the benefits of his installation and responded to all of my questions. Mike scheduled the installation for three weeks out (contingent on the weather) and kept me informed of the installation date which did not change based on his original estimate. Mike informed me that he would be onsite and personally get his crew started, and he would do the pluming connections to the water supply. Mike informed me that the installation would take two days and his crew would be careful to leave their work area in order over night. Mike won my confidence quickly. Once the installation started, everything went as planned, on time, on budget and a very clean/professional installation. Here is why I would recommend this company. (1) Most companies have a "rock/root" clause in their contract which will potentially run up unexpected costs. In my case, there is no doubt that other companies would have collected a few hundred dollars on that clause. Mike's estimate does not include that clause. (2) Mike installs a system that does not require call back winterization, rather the homeowner can gravity drain the system for free. (3) Mike provides a three year warranty on installation and components, even though Hunter only provides a 2 year warranty on components. (4) Mike spent a lot of time on the job site and his crew has worked for him for several years. (5) Mike ensured the internal plumbing and backflow was easily accessible for homeowner winter maintenance. In my case, I know he used a lot of extra copper to make that happen in order to route the line around a storage area. (6) The installation of valve boxes, pressure lines, sprinkler heads, controller unit, rain gauge shut off, etc. looks perfect. Mike's installation methods are clearly least disruptive to the yard and house and are of high quality. For example, I noticed that some large roots were in the way of a pressure line. His crew hand dug and minimally cut the roots in order to route the line. The ground was "tore up" and by the next day it looked as if nothing had been installed in that area. (7) I determined the lifetime cost of the system to be a best value consider things like the "rock/root" clause, annual winterization, superior warranty, quality installation and company experience/reliability/references.

I received estimates from 4 different companies for irrigation system in April with a planned installed timeframe of August and expected installation time of 2 days. The lawn master did was not the low bid,however, I figured it was the best since his system would not need to be blown out (saving money every year) and I liked the it was connected to the water system inside instead of in a pit in the front yard. I accepted the proposal/contract in the middle of July and was told that they were 6 weeks out. Right around Labor Day Holiday. Mike called me on August 22 to schedule the work, since I travel a lot for work I had to arrange for a colleague to cover my work and for myself to take vacation. I confirmed the schedule the next day on the 23rd. The work was scheduled for three days (Sept 4-6). I did not hear anything from Mike until the early evening on Sept 3rd. He was calling to inform me that due the rain on August 31 and Sept 1st they were behind schedule and that they would not be able to start my sprinkler system until Thursday the 6th. Mike agreed to come by on Tuesday to layout the system. During that time he told part of the delay was due to that they were short a crew member last Thursday and that everyone was working today (Tuesday) and that he would call me on Tuesday evening with a schedule update. He did not call me until mid-morning on Wednesday and he said that due to a crew member not present on Tuesday (he previously told me everyone was working) they would not finish the current job until Thursday and would not be able to work this Saturday ? he told me that they work a half day typically on Saturdays. So they would start the install of the system on Friday and they would not finish the job until the following week. When I would be over 500 miles away for work. The crew showed up on Friday and got about half of the system installed. The work that I was able to watch on Friday was good. They compacted over the ground that was disturbed by the puller. They reported completed the system on Monday (including boring under the driveway) and Mike hooked up the controller on Tuesday. The crew came back on Wednesday to set the sprinkler heads (aim). Once I retuned from my business trip, I ran the system ran the system. It ran without issue. I had some concerns ? a couple of spray heads spraying to far and area covered by rotor was not getting water. I had an arranged an appointment with Mike for him to come on Thursday evening, however, he had to cancel due to rain. The appointment was rescheduled for Saturday. Mike came and adjusted the spray heads and the rotor (I had to trim a bush since it was partly shadowing the dry area. Mike also checked the whole system and explained how the controller was setup. Overall, it was a good experience except for the scheduling and communication of the schedule. I have in fact I have recommend Lawn Master Systems to colleague.

Made appointment on first call. Mike showed up on time. Very knowledgeable and professional. I do recommend Mike be considered in any multiple bid situations. Bid good components, good warranty, good follow-up service and maintenance. Would certainly consider using them in the future if my selected bidder doesn't work out.

I did not pay them anything because it was a part of the warranty for the first year. They were good but were pricey.

Mike is a top-notch professional and his crew was timely and detail oriented. We researched partners extensively and chose this company over three others due to their reputation. From the initial bid process through installation Mike provided white glove service. When I tried to negotiate price with Mike he didn't budge, which sealed the deal for our family. We wanted someone who knew they were worth every penny they quoted. Lawn Master Systems delivered!

They were very professional. They worked diligently to get it done, and they completed it when they said they would. They had a small leak, but they came back and fixed it. It had been working fine. We never had any problems with it, and it is doing everything we want it to do.

Mike came by for an estimate within 24 hours of my original telephone call. The estimate came in lower than I had expected, and after seeing all the other positives replies for this company, I decided to go with Lawnmasters. I was given a six week estimate time frame for the work to be done. But, to my amazement, Mike was able to work my job in and start work within two weeks of the estimate. The job was small, and was done in one day. Could hardly tell anyone was there after all the work was done. Even my neighbors commented on how they could't even believe I had a system installed. The material used is top notch, and all sprinkler heads cover all areas without issues. This company should be at the top of everyones list for a sprinkler system. Highly recommended.

Mike was an absolute joy to work with from start to finish. He was very informative and we always felt he was giving an honest appraisal of what was needed. His quote came in below some of the other companies but we would have paid more as you just feel very comfortable with his manner and professionalism. The work was carried out when we were out of town and when we came back you would never have known the work had been carried out. We had to wait a couple of months to have new sod installed before we could get the system working and Mike came out on the day of the sod install to make sure everything was working properly. I would absolutely recommend this company to anyone.

Mike came to the house, and provided a detailed estimate. His services were not the most expensive I received, nor were they the least expensive. However, the service, warranty, materials used, and his experience in lawn irrigation was the deciding points for me. When his crew arrived they were very punctual, and professional. I am extremely pleased with the product thus far. Kudos for a job well done!

Even though they do not do work in my area, I am still very pleased with how quickly and professionally Mike was in his responding to my email inquiry. He had even given me the number to his distributer for me to possibly get more information on other companies in my area to do the job.

Great service, great experience. The crew nicked an electrical line used for landscaping lighting - Mike patched it up immediately. Just a great company to work with.

They were outstanding in all respects. This company gives prompt expert service. I am very pleased with the quality and value of the work they did. They stand behind their work.

It went very well. Mike's team showed up when they said they would and got the whole job finished in 2 days. They showed me how to operate the system and made sure I knew who to call if there were any problems or questions.

I had four highly rated companies on the list give me a quote for the project. All responded within a week, Mike came the next day. Mike came back two more times after I met with other vendors, to clear up and questions I had. They installed a seven zone system for complete coverage. The crew was very prompt and completed the system in two days. I think Mike, Scott and crew did an outstanding job. They left my lawn in good shape. I will recommend Lawn Master to all my friends.

All work performed as agreed with competence and professionalism. Mike and his chief installer Scott were prompt, courteous and obviously VERY experienced with these systems. Any and all questions were answered. All work was done in a timely manner. They ran a full test of the system before leaving. So far, I am VERY happy with the system.

Both Mike and Vicki were so friendly and responsive. Their work is impeccable and service is prompt. They knew we hoped to have the new lawn lighting in by a certain date and the delivered. Our new landscaping lights are beautiful. We get comments frequently about how eye catching our landscape lighting is. Will definitely use them again!

Mike was very responsive to my emails. He guided me toward the correct components and provided a good price. I was especially happy that the installation will not require an annual blow-down, but is instead designed to drain naturally with an interior shutoff. Mike did a great job with the interior plumbing work while the installation team did a great job dividing the lawn into zones, installing piping and sprinklers, and leaving the lawn as undisturbed as possible.

Mike came to my house the day after i contacted the company and provided me a quote w/in an hour. From there we communicated via email and he was very responsive and made sure i got what i wanted. The installation was much faster than i expected, and the quality of work was outstanding, it was not very noticeable that a new system was just installed. Overall a fantastic experience and i definitely would recommend this company to anyone.

Everything was done well and on time. No hidden costs in the estimate. Great experience!

He was a very nice guy and they charged a reasonable price. He was very prompt and when he said he was going to be here, he was here. He always returns phone calls and I will definitely use him again.